2. eet Breanna
Bloomquist, a beautiful
positive woman with an
outlook many would
dream of. Breanna
started her photography
business last year and
has had huge success so
far. Breanna studied
photography at Central
Washington University
and has that special eye
it takes to be a
photographer. She
absolutely loves her
business and has fun
working every day. She
believes her clientele will
move throughout the
world and she will be
able to travel with her
business. She is one of
the most inspiring
women I have met to
3. Who makes up your customer base?
My customer base is a
combination. I do get repeat
customers often. For example,
I could do a maternity
session, then a newborn and
then I do their whole family
as a session. I offer discounts
to brides who have used me
before and book with me
again. All their future sessions
are 25% off.
4. What products and
services do you provide
to customers?
I offer photography sessions,
mentoring photography sessions for
future photographers and photo cards
for any special event.
How many photo
sessions do you do in a
week?
I serve approximately 2 customers
a week at this point. I market to
about 800 people a day through
my business site on Facebook and
I am sure it will blossom as time
goes on.
5. Communication is everything in
customer service. I really do not like
talking on the phone but I have to
develop the desire to talk on the phone
so I can talk to my customers and
develop relationships. You have to
make sure everyone you work with is
on the same page. If I schedule a
session, I need to make sure they know
where they are going and if not then
give them directions so the session can
be successful. Also, if you are nice and
friendly on the phone then they are
more likely to feel comfortable with
you and book again. Keeping customers
happy is the name of the game!
6. Is most of your service
over the phone,
computer or in person?
A lot of my customer base has
found me through Facebook , then
it moves over to the phone or e-
mail when scheduling but the most
important part of the service is in
person.
What has been your biggest
customer service challenge in the
past year?
Working with brides because
they want everything
absolutely perfect for their BIG
day.
7. What trends are you seeing in customer service today?
Most everything is going digital which
is good and bad. Good in the sense
that things can happen quickly via e-
mails or text messaging but bad in the
sense it takes away from personal
interactions that are important in a
business. I still make a point of
talking to my clients on the phone
when I can. I can also send them their
pictures online quickly and that is
good for customer service. Social
network has moved to the forefront
and is more effective than flyers these
days.
8. In your experience, how
What one piece of
does customer service
advice would you
theory match up with your
give to someone who
experience in the real
is starting out today?
world?
Applying a standard to PATIENCE, PATIENCE,
customer service doesn’t PATENCE!!!!!! It will all
always work. There is a come together in time.
dynamic range of people Listen to your customers
and people respond because they will shape
differently. your future.
9. That’s a wrap!
Once this was only a dream by a budding photographer. She
painstakingly drew up a business plan and went forward with confidence.
Her energy and vigor has made her business what it is today. She has a
love of people that goes far beyond the norm. Breanna loves making
memories that last a lifetime for others and the smile she puts on their
faces is immeasurable. Once this business really gets off the ground there
will be no stopping her for she is motivated and driven for success!!!!!!
