Personal Information
Organization / Workplace
Hong Kong Hong Kong
Occupation
Digital Strategy & Marketing
Industry
Advertising / Marketing / PR
Website
digitaldevotee.com
About
I am a digital marketing professional based in Hong Kong since 1998. My experience spans digital marketing, branding, PR, advertising, customer service, loyalty, and media. I have developed and led digital teams to grow brands and I have a keen interest in brand communications, digital strategy, customer service for social media and how those can work together with CRM to enhance customer experience / retention.
I value long-term vision of enriching customer experience to extend loyalty above short-term fixes (though we all get to do those too!)
Tags
social media
customer service
hong kong
digital marketing
analytics
loyalty marketing
asia
retail
market
tools
twitter
analysis
digital
china
call centre
smartphone
mobile phone
customer servoce
social meda
chat
platform
tool
provider
comparison
vendor
engagement
measurement
roi
salesforce.com
crm
repotr
service levels
live chat
lbs
mobile
tracking
campaign
advertising
statistics
asia digital marketing association
one2free
communications
csl
influence
henry wood
influencers
sailing
marketing
linkedin
infographics
cnn
apac
monitoring
facebook
crisis management
infographic
movies
oscars
sentiment
oscar award
insight
data
actors
luxury
brand
See more
Presentations
(3)Documents
(3)Likes
(22)Design as a Competitive Advantage for Business
Nic Tinworth 田尼克
•
7 years ago
Social, Digital & Mobile Around The World (January 2014)
We Are Social Singapore
•
10 years ago
13 Mobile Trends for 2013 and Beyond (April 2013)
J. Walter Thompson Intelligence
•
11 years ago
7 Tips to Beautiful PowerPoint by @itseugenec
Eugene Cheng
•
11 years ago
Trends in interactive design 2013
Prophets Agency
•
11 years ago
China Social Media Whitepaper 2012
Rocky Fu
•
11 years ago
Consumption Trends China 2013
Kantar Media CIC
•
11 years ago
We Are Social’s Guide to Social, Digital and Mobile in Cambodia (2nd Edition, Oct 2012)
We Are Social Singapore
•
11 years ago
We Are Social’s Guide to Social, Digital and Mobile in Asia (2nd Edition, Oct 2012)
We Are Social Singapore
•
11 years ago
World Luxury Index China - Top 50 Most-Searched For Luxury Brands in China
Digital Luxury Group
•
12 years ago
Design Principles: The Philosophy of UX
Whitney Hess
•
13 years ago
CIC and Ogilvy PR joint white paper - 'Crisis Management in the Microblog Era'
Kantar Media CIC
•
12 years ago
The Voice of Luxury: Social Media and Luxury Brands in China (GroupM China and CIC)
Kantar Media CIC
•
12 years ago
SocialCRM
Kai Platschke
•
13 years ago
The Social Integration Journey
Gaurav Mishra
•
12 years ago
China Microblogging (Weibo) Statistics March 2011
Rocky Fu
•
13 years ago
Influence in the Age of Transparency
WE Studio D
•
13 years ago
Social and Search Advertising
WE Studio D
•
13 years ago
Social Media around the World 2010
InSites Consulting
•
14 years ago
What the F**K is Social Media: One Year Later
Martafy!
•
14 years ago
Influence is Influence: Social Media and the Role of Public Relations
WE Studio D
•
14 years ago
Waggener Edstrom Harnessing The Power Of Twitter
IABC Seattle
•
14 years ago
Personal Information
Organization / Workplace
Hong Kong Hong Kong
Occupation
Digital Strategy & Marketing
Industry
Advertising / Marketing / PR
Website
digitaldevotee.com
About
I am a digital marketing professional based in Hong Kong since 1998. My experience spans digital marketing, branding, PR, advertising, customer service, loyalty, and media. I have developed and led digital teams to grow brands and I have a keen interest in brand communications, digital strategy, customer service for social media and how those can work together with CRM to enhance customer experience / retention.
I value long-term vision of enriching customer experience to extend loyalty above short-term fixes (though we all get to do those too!)
Tags
social media
customer service
hong kong
digital marketing
analytics
loyalty marketing
asia
retail
market
tools
twitter
analysis
digital
china
call centre
smartphone
mobile phone
customer servoce
social meda
chat
platform
tool
provider
comparison
vendor
engagement
measurement
roi
salesforce.com
crm
repotr
service levels
live chat
lbs
mobile
tracking
campaign
advertising
statistics
asia digital marketing association
one2free
communications
csl
influence
henry wood
influencers
sailing
marketing
linkedin
infographics
cnn
apac
monitoring
facebook
crisis management
infographic
movies
oscars
sentiment
oscar award
insight
data
actors
luxury
brand
See more