Relationship Skills

Customer Relationship by Sunil Singh Rana

What is Relationship? ,[object Object],[object Object],[object Object],[object Object]

Relationship Areas "Only those who become attached to their customers, figuratively and literally will survive“ - Tom Peters (Thriving on Chaos) FAMILY FRIENDS CUSTOMER / ASSOCIATES

Customer Relationship Management – Why? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Basics of Customer Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],Grow from Relationship to PARTNERING

7 - Keys to Develop Customer Relationship* ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Only Positive Customer Experience can lead to good RELATIONSHIP Source: Colleen Francis, President/Founder of Engage Selling Solutions

Relationship Building Blocks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Enduring Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Relationship Skills

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Relationship Skills