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A Powerpoint presentation that outlines the accessibility work done at MSP over the years, with a focus on technology improvements for the deaf community.

A Powerpoint presentation that outlines the accessibility work done at MSP over the years, with a focus on technology improvements for the deaf community.

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  • Steve Wareham: Director of MSP Operations September, 2008 Pass through this one quickly
  • Steve Wareham: Director of MSP Operations September, 2008
  • Steve Wareham: Director of MSP Operations September, 2008

Universal Accessb1010 Universal Accessb1010 Presentation Transcript

  • Airport Accessibility: Technology Enhancements at the Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Minnesota: the Land of 10,000 Lakes / Birthplace of the Mississippi River Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Minnesota: A Special Place Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Minnesota’s Special People Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Minnesota’s Special People Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Minnesota’s Special People Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • 34.2 Million PAX in 2009 / 45% Connecting Traffic
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • 34.2 Million PAX in 2009 / 45% Connecting Traffic
    • Major Hub for Delta Airlines
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • 34.2 Million PAX in 2009 / 45% Connecting Traffic
    • Major Hub for Delta Airlines
    • 12 th Busiest North American Airport in 2009 for operations: 432,398
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • $3.1 Billion USD 2010 Expansion Program Complete
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • $3.1 Billion USD 2010 Expansion Program Complete
    • 4 th Runway
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • $3.1 Billion USD 2010 Expansion Program Complete
    • 4 th Runway
    • Deicing pads
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • $3.1 Billion USD 2010 Expansion Program Complete
    • 4 th Runway
    • Deicing pads
    • 6 airfield tunnels
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • $3.1 Billion USD 2010 Expansion Program Complete
    • 4 th Runway
    • Deicing pads
    • 6 airfield tunnels
    • 10-Gate T-2
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • $3.1 Billion USD 2010 Expansion Program Complete
    • 4 th Runway
    • Deicing pads
    • 6 airfield tunnels
    • 10-Gate T-2
    • 30 Regional Gates
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • $3.1 Billion USD 2010 Expansion Program Complete
    • 4 th Runway
    • Deicing pads
    • 6 airfield tunnels
    • 10-Gate T-2
    • 30 Regional Gates
    • 2 Trams
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • $3.1 Billion USD 2010 Expansion Program Complete
    • 4 th Runway
    • Deicing pads
    • 6 airfield tunnels
    • 10-Gate T-2
    • 30 Regional Gates
    • 2 Trams
    • 11,000 parking stalls
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • $3.1 Billion USD 2010 Expansion Program Complete
    • 4 th Runway
    • Deicing pads
    • 6 airfield tunnels
    • 10-Gate T-2
    • 30 Regional Gates
    • 2 Trams
    • 11,000 parking stalls
    • Light Rail Tunnel / Stations
  • MSP History of Accessibility Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010 MSP has a long history of creating facilities that are “ accessible to and usable by all persons”
  • MSP History of Accessibility Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010 February 28, 1964: Minnesota Society for Crippled Children and Adults, INC.
  • MSP’s History of Accessibility Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Restroom Accessibility
  • MSP’s History of Accessibility Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Restroom Accessibility
    • Family Restrooms
  • MSP’s History of Accessibility Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Restroom Accessibility
    • Family Restrooms
    • Standards for Assisted Travel: moving walks, trams,
  • MSP’s History of Accessibility Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Restroom Accessibility
    • Family Restrooms
    • Standards for Assisted Travel: moving walks, trams,
    • Passenger Carts / Wheelchairs
  • MSP’s History of Accessibility Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Restroom Accessibility
    • Family Restrooms
    • Standards for Assisted Travel: moving walks, trams,
    • Passenger Carts / Wheelchairs
    • Signage Modifications
  • MSP’s History of Accessibility Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Elevator Doors and Lighting
  • MSP’s History of Accessibility Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Restroom Accessibility
    • Family Restrooms
    • Standards for Assisted Travel: moving walks, trams,
    • Passenger Carts / Wheelchairs
    • Signage Modifications
    • Elevator Doors and lighting
    • Nursing Mothers Room
  • Minneapolis-St. Paul International Airport (MSP) Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010 a partnership between the Metropolitan Airports Commission (MAC) & the Commission for Deaf, Deaf-Blind and Hard of Hearing Minnesotans (MCDHH) that is yielding high impact results at a reasonable cost at MSP
  • Commission of Deaf, Deaf-Blind and Hard of Hearing Minnesotans (MCDHH) “ the principal agency of the state to advocate on behalf of deaf, deafblind, and hard of hearing Minnesotans by working to ensure those persons have equal access to the services, programs, and opportunities available to others.” [MS256C] Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • History and Composition
    • Founded in 1985
    • Created by Members of the Deaf, Hard of Hearing and Deaf-Blind Communities.
    • 15 Governor appointed commission members – 8 regional advisory members selected by advisory councils and seven at large.
    Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010 ADVOCATE for equal access to services, programs, and opportunities. ADVISE the governor, the legislature, state agencies and the courts on the development of policies, programs, and services affecting deaf, deaf-blind, and hard-of-hearing persons, and on the use of appropriate federal and state money and RECOMMEND legislation affecting deaf, deaf-blind, and hard-of-hearing persons and legislation designed to improve their economic and social condition COORDINATE its efforts with other state and local agencies serving deaf, deaf-blind, and hard-of-hearing persons. MCDHH Duties
  • Statistics Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Minnesota: Approximately 10% of our state’s population is deaf, deaf-blind and hard of hearing ( CDC and US Census Bureau ).
    • United States: 43 million Americans with disabilities; of those, 31 million have hearing loss ( NIH and CDC ).
      • 1 out of 10 Americans have a hearing loss.
      • 1 in 4 Baby Boomers
      • 1 in 3 people at age 65
      • Rate of hearing loss is expected to nearly double in next 40 years!
      • FIGURE 1. Hearing loss population (1989-2004) in millions with projections through the year 2050 based on Marke Trak incidence of hearing loss applied to US Bureau of Census age population projections ( The Hearing Review, July 2005 )
  • New Communication Focus
    • Minnesota Commission of Deaf, Deaf-blind and Hard of Hearing Minnesotans (MCDHH)
    • December 15, 2008 MAC Commission Meeting
    • ADA / ACAA – May 13, 2009 implementation
    • Emergency Alert Devices
    • Upgrade Telecommunication TTY phones
    • Video Remote Interpreting (VRI)
    • Visual information systems (VIS)
    • Communication Plans / Training
    Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • New Communication Focus
    • Other Airports?
    Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Technology Tools
    • Emergency Notification
    Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010 Visual Information Systems 2 Public Access Videophones (PAV)
    • Video Remote Interpreting
    • Partnered with Travelers Assistance
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Visual Information Systems
    • Challenge : to get the information from the MSP paging office to multiple locations with varied priorities with a minimum of keystrokes and additional work by paging staff.
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Visual Information Systems
    • Flight Information Display (FIDs) Interface:
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Visual Information Systems
    • Create a “Black Box” to digitize, prioritize, and slice and dice pages
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Visual Information Systems
    • CNN Interface: Requested and Emergency Pages
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Visual Information Systems
    • JC DeCaux Interface: Requested and Emergency Pages
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Visual Information Systems
    • Live Website for all MSP pages*
    • 3:00pm John Jones meet your party at baggage claim #3
    • 3:01pm Wendy Williams please call your Mother
    • 3:03pm Alan Anderson, please go to courtesy phone and dial 2
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • See for yourself! Demo project @
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010 www.edcsolutions.com/msp
    • Visual Information Systems
    • Future: Baggage Claim devices
    • Future: Gate Information Displays (GIDs)
    • Future: Digital Display
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
      • Guiding Philosophies on Visual Paging:
        • All requested pages and emergency notifications should be sent everywhere!
        • All regular pages should be available, but not necessarily distributed to all locations.
        • Consider terminal ambiance, partners in the effort and “visual clutter”
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Disability Issues Forum: 4/28/09 Communication & Training
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • Broad MSP Team approach:
    • Leverages Existing Technology
    • Fits within capital plans and budgets
    • Benefits all Travelers
    • MSP named 2 nd best large airport by JD Power due in part to “accessibility improvements”
    • Partnership with Community Advocacy Groups
    Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Technology Tools Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
  • Developing Partnerships with Advocacy Communities Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010
    • MSP’s history of working with individuals, and those represented by
    • Community, State or National groups.
    • When possible, utilize those with a broad following: example at MSP:
    • individual “well-known” community advocate for the Blind vs.
    • National Federation of the Blind (NFB)
    • Reach out to the community first if at all possible!
    • Partnering with Airline Disability Advisory groups can be a good option.
    • Feedback on expansion plans, security changes, other new initiatives.
    • Partnerships developed at this stage can be beneficial in other areas:
    • (ex. 2007 taxi driver refusal of service issue at MSP)
  • Universal Access in Airports 2010 Open Doors Association / IATA October 19, 2010