Cloud computing occurs when a program is run on many computers at the same time, referring to a server connected through the internet. This presentation from Sparta Systems describes how cloud technology can be an integral part of the Enterprise Quality Management Systems (EQMS).
4. Cloud Technology
Proven over time
Increases the ability to manage capacity
Reduce the cost of the environments
Reduces Downtime
Enables High Availability Solutions
Automate infrastructure deployment
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5. What To Look For In A Quality Partner
Proven Market Leader
Experience operating in a Global
Market
Strong Organizational Framework
Proven Facility Controls
Redundant Environmental Controls
Business Continuity and Disaster
Recovery Options
Logical Access Management
Criteria:
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6. Secure Services
• Business Value
• Performance Levels
• Support Levels
Security
Software layer
IAAS
SAAS
Customers
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10. Unified Development Team
Providing Quality services to users in a SaaS model:
• Agile / Iterative development methods
• Frequent checkpoints to verify requirements
• Entire team focused on delivering customer value, security of assets and defined service
levels
Cloud Services Development Testing
Product Management
Customers
QA
11. Comprehensive Testing
Service Based Testing
Service Levels are defined early in the
design phase and tested throughout the
Service delivery process
Business and technical requirements are
tested jointly as part of the Service
delivery process.
Cloud
Services
Business
Goals
Testing Monitoring
Application Service
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15. Quality Services
Service Availability – No Less then 99.5%
Performance – No greater then 2 second page turns
Customer Support - Customer Selected Option
Service Levels
Monitoring 24 hours a
day 7 days a week
Regulatory Compliance
Service Level Reports
Security Focused Service
Delivery
Continuous Improvement
TrackWise Integration
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If implemented properly this is solid technology if implemented incorrectly you can have problems internally or externally
Organizational Controls
Security Organization
Segregation of duties
Corporate culture
Facility Controls
Perimeter Controls
Monitoring
Environmental Controls
HVAC
Power
Business Continuity
Backups
Disaster Recovery
Security
Security Procedures
Data Protection
Along the left side are our goals:
Integrity
Data entered by our customers remains unaltered by anyone without our client’s knowledge and approval
Authenticity
Data received, actually originates from the client
Confidentiality
Only the client designated people see the data
Sparta uses an Agile approach to application delivery – this approach calls for:
a focused team representing all areas of the company from development through to Hosting – all working together to bring about a defined result
Iterative Development – Development is broken down into chunks that can be focused on in smaller timeframes
There are checkpoints between these chunks to better access what is being delivered and insure that what is being asked for is actually what is really required.
Customer Focus – Product management owns the business requirements and may be in touch with customers along the way to validate assumptions and or help with testing