4. Generally outsourcing can be defined as - An organization entering into a contract with another organization to operate and manage one or more of its business processes. Therefore BPO can be defined as business carried out from outside and the earnings are generated for the business.
5. What does first thing strike in your mind, while thinking about a BPO?
6. A call center? Technical Definition Where advisors are taking calls by putting head phone sets over heads and saying “ Hello’’? Hello
13. Customer Support Services – It is on a 24/7 and 365 days basis like, customers calling to verify their account status, customers calling to check their reservation status etc. Technical Support Services –Like customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware. Employee IT Help-desk Services :-Our employee IT help-desk services provide technical problem resolution and support for corporate employees
14. Telemarketing Services :- It includes the outbound calling services for the sales promotion. Data Conversion Services :-it includes Data Conversion for databases, word processors, spreadsheets, and many other standard and custom-made software packages as per requirement. Book Keeping and Accounting Services:- These services include the maintenance of various books and ledgers of the firms.
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17. Benefits to India:- EMPLOYMENT GENERATION Tax income to the government FDI inflow GLOBAL RECOGNITON TECHNOLOGICAL ADVANCEMENT INDIA
18. BASIC ISSUES FACED BY THE BPO FIRMS…... -High attrition level -Poor infrastructure -Lack of data protection laws adherence -Higher pay packets desired
19. The road ahead… for Indian Although countries like China, Philippines and Ireland have emerged as the close competitors in the ITES/BPO sector, India is still the favored market for BPO companies.
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23. That’s all from my side. However your queries are welcome. Thanks
