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Notes and top tweets from the SXSW Interactive 2012 session: "The Facebook Customer Service Challenge for Brands," featuring the following panelists: ...

Notes and top tweets from the SXSW Interactive 2012 session: "The Facebook Customer Service Challenge for Brands," featuring the following panelists:

-- Bryan Person, Director of Social Insights at Social Dynamx
-- Eric Ludwig, VP of Sales & Marketing at Rosetta Stone
-- Molly DeMaagd, Customer Care Social Media Director at AT&T
-- Mark Williams, Director of Community Programming at LiveWorld

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