Social Dynamx Stage Presentation - TSIA's Technology Services World

Purpose-Built Social Customer Care.At Scale.

Social Media + Customer Care?Photo source: http://www.trekearth.com/members/brianerz/

A Tale of Two Departments Markeng Support Purpose Listen and Monitor Engage and Triage Currency Trends 1:1 Conversa4ons Success Metric Share of Voice C-‐Sat, Time to Agent Response Measurement Quarterly Minutes Work Environment Shared Ownership Individual Accountability Social Success Retweets Case Resolu4on Typical Response “Thanks!” “How can we resolve?” Locaon Headquarters Distributed www.slideshare.net/socialdynamx

Social Dynamx Stage Presentation - TSIA's Technology Services World

by Social Dynamx

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Social Dynamx Stage Presentation - TSIA’s Technology Services World Presentation Transcript