This infographic explains how dynamic scheduling powers field service operations and boosts productivity.

1. How Dynamic Scheduling Software
Empowers Field Service Management
Background
Challenges
How Dynamic Scheduling and Dispatch Works
Dynamic Scheduling Features
67%of field service
managers invest in technology
to enhance field operations.
The objective is to automate
and simplify time-consuming
manual scheduling processes
for efficient dispatch.
Is there an agent near to the customer
location?
Does the agent have the right skills for the
task?
What are the SLA benchmarks?
Is the task a priority or can be assigned later?
Is it a high value customer or critical account?
Which is the shortest or the quickest route to
the customer location?
How do you schedule multiple orders for
optimized results?
How are the agent schedules - are they
working, on holiday, in training, in meetings,
etc.?
Dynamic scheduling takes care of task
sequencing based on priority, skills,
agent availability, location proximity,
and workload capacity.
Runs intelligent algorithms to
distribute tasks and track field
agents in real-time.
Empowers dispatchers to
auto-assign tasks and adapt
to changing conditions.
Automated Job Sequencing and Allocation
Route Optimization
Live Tracking
Mobile Office
Reporting Dashboards
Automation aids in scheduling the right task
to the right resource using multiple
constraints, such as
▶ Agent skill
▶ Location proximity
▶ Availability
▶ Job capacity
▶ Experience
Automated scheduling leads to higher
flexibility in re-routing, scheduling multiple
jobs simultaneously, and more.
Automated route optimization drives flexibility
in accommodating ad hoc tasks and planning
the most efficient routes. Route optimization
aids fuel cost savings, maximizes daily output,
and reduces agent idle time.
Empower team leads and managers with
real-time tracking of field agent activity.
Clear visibility of agent activity aids in better
planning and enhances transparency.
Powering field service operations with mobile agility
drives flexibility and transparency and empowers
field agents to accommodate adjustments. The
mobile interface offers a 360-degree view of field
operations, including all agent activity.
Scheduling reports cover all elements of the
scheduling cycle to aid decision-makers in
optimizing every aspect of the process. Some
of these include
Intuitive and customizable dashboards aid in
making intelligent decisions and set benchmarks
to drive breakthrough performance.
▶ Number of tasks assigned
▶ Number of tasks unassigned
▶ Number of tasks completed
▶ Number of tasks pending
▶ Time taken to complete tasks
▶ Routes taken to complete tasks
▶ Travel time for each task
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