SlideShare a Scribd company logo
1 of 20
Download to read offline
 
	
  
	
  
	
  
	
  

Read	
  the	
  Tea	
  Leaves	
  

Make	
  Be/er	
  Decisions	
  
Roger	
  M.	
  Friedensen,	
  APR	
  |	
  CAPRSA	
  Spring	
  Conference	
  2013	
  
© 2013 Forge Communications, LLC. All Rights Reserved.
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  2	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  3	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  4	
  
What	
  is	
  a	
  “good	
  decision”?	
  
One	
  step	
  toward	
  a	
  desired	
  outcome.	
  
	
  
	
  
	
  
	
  
	
  
	
  
How	
  do	
  you	
  know	
  you’re	
  making	
  a	
  good	
  decision?	
  	
  
You	
  don’t.	
  Good	
  decisions	
  are	
  always	
  past	
  tense.	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  5	
  
Bad	
  decisions	
  can	
  have	
  a	
  big	
  impact	
  –	
  for	
  a	
  long	
  Jme.	
  

PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  6	
  
Fear	
  of	
  the	
  unknown

Aversion	
  to	
  risk	
  

Skills	
  &	
  experience	
  

Fear	
  of	
  failure	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  7	
  
Compulsion	
  ≠	
  Choice	
  
Lemme	
  think	
  	
  
about	
  this…	
  

Run	
  away,	
  
run	
  away!	
  

PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  8	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  9	
  
Decision	
  FaJgue	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  10	
  
How	
  can	
  we	
  make	
  be/er	
  decisions?	
  

Well,	
  first	
  off,	
  stop	
  making	
  bad	
  ones.	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  11	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  12	
  
Know	
  thyself	
  
•  EmoJonal	
  
•  IntuiJve	
  
•  AnalyJcal	
  

PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  13	
  
Stop.	
  Think.	
  Act.	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  14	
  
 	
  	
  	
  	
  	
  Trust	
  your	
  gut	
  
But	
  verify.	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  15	
  
Fight	
  faJgue,	
  automate	
  easy	
  decisions.	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  16	
  
Fight	
  faJgue,	
  learn	
  triage.	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  17	
  
PracJce	
  
ambivalence	
  
(within	
  
reason)	
  

Management	
  Tip:	
  
Have	
  a	
  team	
  
argue	
  both	
  sides	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  18	
  
Seek	
  other	
  perspecJves,	
  	
  
but	
  own	
  the	
  decision.	
  	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  19	
  
Choose	
  wisely	
  
PRESENTATION	
  TO	
  CAPRSA	
  2013	
  |	
  ©2013	
  FORGE	
  COMMUNICATIONS	
  |	
  ALL	
  RIGHTS	
  RESERVED	
  20	
  

More Related Content

Similar to Ignite Better Decision-Making

Moran_Langer-Anderson_Front End of Innovation 2013 talk
Moran_Langer-Anderson_Front End of Innovation 2013 talkMoran_Langer-Anderson_Front End of Innovation 2013 talk
Moran_Langer-Anderson_Front End of Innovation 2013 talkcemoran
 
T2 the entrepreneurial mindset 2013
T2 the entrepreneurial mindset 2013T2 the entrepreneurial mindset 2013
T2 the entrepreneurial mindset 2013Anonymous
 
Tedx Justin Yoshimura
Tedx Justin YoshimuraTedx Justin Yoshimura
Tedx Justin YoshimuraCharles Hu
 
The Return on Empathy (ROE)
The Return on Empathy (ROE)The Return on Empathy (ROE)
The Return on Empathy (ROE)Sean Hazell
 
Content and social engagement for small businesses
Content and social engagement for small businessesContent and social engagement for small businesses
Content and social engagement for small businessesAdvice Interactive Group
 
Succeeding in the Age of Co-Creation
Succeeding in the Age of Co-CreationSucceeding in the Age of Co-Creation
Succeeding in the Age of Co-CreationFlorian Vollmer
 
Interaction13 Daily Recap - Monday
Interaction13 Daily Recap - MondayInteraction13 Daily Recap - Monday
Interaction13 Daily Recap - MondayEffective
 
What’s Your Leadership IQ?
What’s Your Leadership IQ?What’s Your Leadership IQ?
What’s Your Leadership IQ?TechWell
 
Understanding and Managing Change
Understanding and Managing ChangeUnderstanding and Managing Change
Understanding and Managing ChangeTechWell
 
12 Easy Ways To Get Your CSRs To Sell More - And Love It!
12 Easy Ways To Get Your CSRs To Sell More - And Love It!12 Easy Ways To Get Your CSRs To Sell More - And Love It!
12 Easy Ways To Get Your CSRs To Sell More - And Love It!Michael Jans Advisory
 
The Lexicon of Recycling, Earth Day Canada Beyond Green workshop
The Lexicon of Recycling, Earth Day Canada Beyond Green workshopThe Lexicon of Recycling, Earth Day Canada Beyond Green workshop
The Lexicon of Recycling, Earth Day Canada Beyond Green workshopGreenShorts Research
 
Without insights your creativity is blind
Without insights your creativity is blind Without insights your creativity is blind
Without insights your creativity is blind Yonathan Dominitz
 
Without insights your creativity is blind
Without insights your creativity is blindWithout insights your creativity is blind
Without insights your creativity is blindYonathan Dominitz
 
GroupMe: an evolved brand marketing funnel
GroupMe: an evolved brand marketing funnelGroupMe: an evolved brand marketing funnel
GroupMe: an evolved brand marketing funnelTanuj Parikh
 
SWFG-SmallBusinessForum-Digital-Disruption
SWFG-SmallBusinessForum-Digital-DisruptionSWFG-SmallBusinessForum-Digital-Disruption
SWFG-SmallBusinessForum-Digital-DisruptionInvenio Advisors, LLC
 
Alford communications - nutrition entrepreneurs publicity basics
Alford communications  - nutrition entrepreneurs publicity basicsAlford communications  - nutrition entrepreneurs publicity basics
Alford communications - nutrition entrepreneurs publicity basicsJeanne Alford
 
Decision Making Pocket Skills Guide
Decision Making Pocket Skills GuideDecision Making Pocket Skills Guide
Decision Making Pocket Skills GuideCarol Rothwell
 
The Case for Integrated Planning
The Case for Integrated PlanningThe Case for Integrated Planning
The Case for Integrated Planning4Good.org
 

Similar to Ignite Better Decision-Making (20)

Moran_Langer-Anderson_Front End of Innovation 2013 talk
Moran_Langer-Anderson_Front End of Innovation 2013 talkMoran_Langer-Anderson_Front End of Innovation 2013 talk
Moran_Langer-Anderson_Front End of Innovation 2013 talk
 
T2 the entrepreneurial mindset 2013
T2 the entrepreneurial mindset 2013T2 the entrepreneurial mindset 2013
T2 the entrepreneurial mindset 2013
 
Tedx Justin Yoshimura
Tedx Justin YoshimuraTedx Justin Yoshimura
Tedx Justin Yoshimura
 
Roles & Risks of Social Media
Roles & Risks of Social MediaRoles & Risks of Social Media
Roles & Risks of Social Media
 
The Return on Empathy (ROE)
The Return on Empathy (ROE)The Return on Empathy (ROE)
The Return on Empathy (ROE)
 
Content and social engagement for small businesses
Content and social engagement for small businessesContent and social engagement for small businesses
Content and social engagement for small businesses
 
Succeeding in the Age of Co-Creation
Succeeding in the Age of Co-CreationSucceeding in the Age of Co-Creation
Succeeding in the Age of Co-Creation
 
Interaction13 Daily Recap - Monday
Interaction13 Daily Recap - MondayInteraction13 Daily Recap - Monday
Interaction13 Daily Recap - Monday
 
What’s Your Leadership IQ?
What’s Your Leadership IQ?What’s Your Leadership IQ?
What’s Your Leadership IQ?
 
Understanding and Managing Change
Understanding and Managing ChangeUnderstanding and Managing Change
Understanding and Managing Change
 
12 Easy Ways To Get Your CSRs To Sell More - And Love It!
12 Easy Ways To Get Your CSRs To Sell More - And Love It!12 Easy Ways To Get Your CSRs To Sell More - And Love It!
12 Easy Ways To Get Your CSRs To Sell More - And Love It!
 
The Lexicon of Recycling, Earth Day Canada Beyond Green workshop
The Lexicon of Recycling, Earth Day Canada Beyond Green workshopThe Lexicon of Recycling, Earth Day Canada Beyond Green workshop
The Lexicon of Recycling, Earth Day Canada Beyond Green workshop
 
Without insights your creativity is blind
Without insights your creativity is blind Without insights your creativity is blind
Without insights your creativity is blind
 
Without insights your creativity is blind
Without insights your creativity is blindWithout insights your creativity is blind
Without insights your creativity is blind
 
GroupMe: an evolved brand marketing funnel
GroupMe: an evolved brand marketing funnelGroupMe: an evolved brand marketing funnel
GroupMe: an evolved brand marketing funnel
 
SWFG-SmallBusinessForum-Digital-Disruption
SWFG-SmallBusinessForum-Digital-DisruptionSWFG-SmallBusinessForum-Digital-Disruption
SWFG-SmallBusinessForum-Digital-Disruption
 
Alford communications - nutrition entrepreneurs publicity basics
Alford communications  - nutrition entrepreneurs publicity basicsAlford communications  - nutrition entrepreneurs publicity basics
Alford communications - nutrition entrepreneurs publicity basics
 
2013 06-time-management-social-media
2013 06-time-management-social-media2013 06-time-management-social-media
2013 06-time-management-social-media
 
Decision Making Pocket Skills Guide
Decision Making Pocket Skills GuideDecision Making Pocket Skills Guide
Decision Making Pocket Skills Guide
 
The Case for Integrated Planning
The Case for Integrated PlanningThe Case for Integrated Planning
The Case for Integrated Planning
 

Recently uploaded

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoffsammart93
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes
 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...apidays
 
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKSpring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKJago de Vreede
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businesspanagenda
 
MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024MIND CTI
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century educationjfdjdjcjdnsjd
 
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, AdobeApidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobeapidays
 
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...apidays
 
MS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectorsMS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectorsNanddeep Nachan
 
Corporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxCorporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxRustici Software
 
Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...
Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...
Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...Orbitshub
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodJuan lago vázquez
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processorsdebabhi2
 
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...apidays
 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024The Digital Insurer
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024The Digital Insurer
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FMESafe Software
 
CNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In PakistanCNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In Pakistandanishmna97
 

Recently uploaded (20)

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...
 
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKSpring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
 
MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century education
 
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, AdobeApidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
 
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
 
MS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectorsMS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectors
 
Corporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxCorporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptx
 
Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...
Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...
Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...
 
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
 
CNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In PakistanCNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In Pakistan
 

Ignite Better Decision-Making

  • 1.           Read  the  Tea  Leaves   Make  Be/er  Decisions   Roger  M.  Friedensen,  APR  |  CAPRSA  Spring  Conference  2013   © 2013 Forge Communications, LLC. All Rights Reserved.
  • 2. PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  2  
  • 3. PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  3  
  • 4. PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  4  
  • 5. What  is  a  “good  decision”?   One  step  toward  a  desired  outcome.               How  do  you  know  you’re  making  a  good  decision?     You  don’t.  Good  decisions  are  always  past  tense.   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  5  
  • 6. Bad  decisions  can  have  a  big  impact  –  for  a  long  Jme.   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  6  
  • 7. Fear  of  the  unknown Aversion  to  risk   Skills  &  experience   Fear  of  failure   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  7  
  • 8. Compulsion  ≠  Choice   Lemme  think     about  this…   Run  away,   run  away!   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  8  
  • 9. PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  9  
  • 10. Decision  FaJgue   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  10  
  • 11. How  can  we  make  be/er  decisions?   Well,  first  off,  stop  making  bad  ones.   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  11  
  • 12. PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  12  
  • 13. Know  thyself   •  EmoJonal   •  IntuiJve   •  AnalyJcal   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  13  
  • 14. Stop.  Think.  Act.   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  14  
  • 15.            Trust  your  gut   But  verify.   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  15  
  • 16. Fight  faJgue,  automate  easy  decisions.   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  16  
  • 17. Fight  faJgue,  learn  triage.   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  17  
  • 18. PracJce   ambivalence   (within   reason)   Management  Tip:   Have  a  team   argue  both  sides   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  18  
  • 19. Seek  other  perspecJves,     but  own  the  decision.     PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  19  
  • 20. Choose  wisely   PRESENTATION  TO  CAPRSA  2013  |  ©2013  FORGE  COMMUNICATIONS  |  ALL  RIGHTS  RESERVED  20