This Presentation deals with the solutions related to the Email and CRM Problems.

1. Analytical Co. Ltd.
(Name changed)
Always On Business Agility
Created by : Shivaami Corporation
Presented by : Punit Thakkar

2. Name changed : Analytical Co. Ltd.
Business:
One of the Leading Distributors of
Laboratory Equipments and Accessories in India
Representing multiple Principals from across the Globe
Multiple offices across India
150+ resellers across India
250+ Sales & support persons on the field

3. EMAILS & CRM IS THE LIFELINE OF THEIR BUSINESS
PRINCIPALS ACCESS THE SYSTEM FOR REAL TIME UPDATE ON SALES

4. Analytical Co. Ltd.
IT problems faced by the company:
•Inconsistency in Emails
•Delegation of Emails
•Control of Mobile Devices
•High Cost of Online Training
•CRM : Security of Information
•Malwares reported on CRM Site

5. Analytical Co. Ltd.
Non - IT problems faced by the company:
•Lack of confidence in front of Global Principals
•Lost business opportunities due to down time of emails
• Malvertising from CRM
•Fear of competition stealing data from CRM
•Overall loss of “TRUST” Internal and external influencers

6. Solutions to Email Problems
• Inconsistency in Emails • Control of Mobile Devices
• Delegation of Emails • Online Training
Considerations were:
1. MS Exchange 2. Lotus Notes 3. Google Apps

7. Solutions to Email Problems
• Inconsistency in Emails
• Consideration : Gmail has almost nil outage or down time

8. Solutions to Email Problems
• Delegation of Emails
• Consideration: Delegation of Emails through Collaborative Inbox

9. Solutions to Email Problems
• Control of Mobile Devices
• Consideration: Mobile Devices Control
Only Gmail or Blackberry Enterprise Server has this facility.

10. Solutions to Email Problems
• Online Training
• Consideration: Online Training: Video Chat + Hangout + On Air

11. Solutions to Email Problems
Other applications from Google Apps were considered as bonus:
• Cost = IT managers Time + License cost + Lost opportunities
due to email down time
• Sharing of Documents and Control over it
• Sharing of Multiple Calendar
• Micro site creation by the product teams
• Most important: No training to be given to field staff
(Almost everyone had a Gmail account & knew how to use it)

12. Solutions to CRM Problems
• CRM : Security of Information
• Malwares reported on CRM site
Solution offered was:
VeriSign SSL Certificate to be installed on to CRM server for
• Domain ownership verification = To avoid Phising
Thus restore confidence with Principals
• Malware Scan = Immediate alert by email warns of malware
• Vulnerability Assessment = Weekly Scan & Reporting

13. Solutions to CRM Problems
To acquire SSL certificate requirements were:
•Verify the legal, physical and operational existence of the entity
•Verify that the identity of the entity matches official records
•Verify that the entity has exclusive right to use the domain
specified in the SSL certificate request
•Verify that the entity has properly authorized the issuance of
the SSL certificate
Is now…

14. Thank You
Punit Thakkar punit@shivaami.com 98207 55885
Authorised Resellers for