2. SWOT Opportunities
Strengths Weaknesses Threats
Unique Expensive to Catering seems Restaurants on
musical provide music on to be new Bluemond Rd are
market that is
offerings not a such a regular a constant threat
growing and
available at all
schedule, not to to the customer
profitable
other mention the time base
restaurants needed to
schedule events
Very fresh and Expensive to Advertising Older crowd
exciting menu maintain creatively by
is dying,
offerings inventory of a volunteering at
perishable item local events literally
There are many staff Word of mouth
Many of staff Economy
members that are
have been currently students, and
is an endless
with the there very few positions source of
that are available in the referrals, give
company for company to retain the
employees that are
the best
a lengthy
seeking a higher product and
period of education. service
time possible
No benefits/401
4. Get into the Grove
What is the vision
What is the of
Mission of The Grove,…
The Grove,…
where do you want
do you think your to be? What is the
employees are long term vision?
aware of this Should there be
goal? one?
7. Creating Engaged Employees
Weekly meetings (every Friday 15
minutes before shift)
Have a member of staff conduct the
meeting
This should occur for 2-3 months
◦ Discuss new promotions
◦ Sample soup du jour
After trial period of meetings, ask the
staff how they felt the meetings
helped/hindered their progress
8. Organizational Policies
Everyone received an informational
handout when they were hired…but
no one seems to have a copy or even
knows what our policies are.
Let’s work on creating brief company
policies and job descriptions
Let’s work together to set goals, both
individual and for the company
9. Employee Culture/ Policies
Are the employees empowered to
make their own decisions?
Analysis Paralysis
◦ Something as simple as ordering an extra
roll…sometimes there is an upcharge,
sometimes not
◦ Anniversary policy, birthday policy, they
need to consistent and in writing!
◦ Even the shift managers do not know who
is in charge of reducing labor costs per
shift…
10. Decision Making Process
Operational- Empower the employees to
begin to make decisions are their own
Tactical-Cross train more employees,
clearly state what jobs they should be
expected to learn, therefore if there is a
staffing shortage an employee can be
flexible and knowledgeable enough to fill
in…
Strategic-catering is a big plus, let’s look
into trade shows for weddings and see
how to get our name out there
11. Where to go from Here
The Grove
Take the time to develop and publish a
business plan
◦ Maybe just a one line mission statement,
or a detailed employee handbook
◦ Weekly meetings in order to involve and
engage employees
◦ Small incentive plans to create employee
goodwill
Small adjustments can create big
results
12. The Grove
This is a strong restaurant with great
history in a small town. A few small
adjustments to the managerial style
can create engaged employees.
These engaged employees can help
to build on the strong foundation that
has already been painstakingly laid
out by the dedicated owners. I believe
that in just a few short weeks, many of
these changes could result in many
more years of success.
