Unleashing The Fossa Agile Leadership Summit 2009

UNLEASHING the FOSSA Scaling Agile in an AMBITIOUS CULTURE Agile Leadership Summit Las Vegas June 2009 Steve Greene, salesforce.com

History

from the beginning

3 Number of people in R&D

fast innovative smart

4 Number of Major Releases per year

7 years later

rapid success

59,300+ Customers

1,100,000 Subscribers

10 Billion transactions per quarter

500+ people in R&D

it was getting more difficult to deliver

2000 2001 2002 2003 2004 2005 2006 Features Delivered per Team Days between Major Releases

1 Number of Major Releases in 2006

Why?

Lack of visibility

Resource Bottlenecks

Unpredictable completion of projects or initiatives

Lack of responsiveness, lack of team alignment on priorities

Infrequent Customer Feedback

What did we do about it?

Major enterprise-wide Agile Transformation to ADM In just 3 months + another 18 months of continuous improvement

I knew we needed radical change to get us back on track to regular releases and agile delivered. ” Parker Harris Founder and Executive Vice President, Technology Salesforce.com “

Transformation Results 2000 2001 2002 2003 2004 2005 2006 2007 Features Delivered per Team Days between Major Releases

ADM has delivered total visibility, total transparency and unbelievable productivity… a complete win! ” Steve Fisher Sr. Vice President, Technology Salesforce.com “

On time delivery? Last waterfall release

What’s been happening this last year?

ADM Everywhere

#1 Initiative this last year

ADM Transformation for

Technical Operations

Information Technology

ADM Everywhere

Evangelism

Cross functional rollout scrum team

Professional coaching

ADM Training

Executive Coaching

Role Definition and Coaching

Shared Services / Operations

Tools

Scale ADM Excellence & Continuous Improvement

2-day ADM Training – required for all scrum team members

ADM scrum team

Office Hours

Professional Coaching

“ Brown Bag” talks on various agile subjects

“ ScrumMaster” collaboration

“ Principle of the Month”

Beer Bash

Enterprise-wide ADM survey every 6 months

“ Stop the Line” policy

Shift from “Soft” policy to “Hard” policy

“ Tops-down” decision

Infrastructure expansion

38% increase in Feature Requests in first quarter

Preventing Debt Accumulation Improves Both Quality and Throughput “ Stop the Line” Policy -Test Pass Rates Drop Below 99% New process introduced

Release Planning & Alignment

Rhythm & Flow Monthly Rhythm Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Release Release Release Release

Release Cycle

Challenges Inter-team collaboration and communication Shared Codebase Team Silos Dynamic Scope Short Releases Tribal Knowledge Conflicting Priorities Documentation

Product Line Owners Align on Release Priorities

Scrum Team Release Planning

Story pointing

Scope the release plan based on velocity

Identify dependencies

Cross-Division Release Plan Review Apps Product Owners Platform Product Owners TechOps Product Owners

Dependency Identification Exercise

Sample

Release Kickoff Sample UE Workflow Apex Visualforce

Overhaul list views

Externalized strings GA

Overhaul translation workbench

Parallel approvers

All approvers

Flexible approvals

Re-run workflow after approval process field updates

Formula for next approver

Comments in email template

Workflow text meta data

Workflow & approvals on Content objects

Custom Settings

Dynamic Apex

Expose Describe objects

Eliminate Class 1 Trigger Ignoring Operations / Refactoring

Class-level access scope & profile reconciliation

Properties

Run test as specified user

Visualforce GA

Packaging for pages & components

Pages2PDF

RecordType support (picklists)

UE Workflow Apex Visualforce

Overhaul list views

Externalized strings GA

Overhaul translation workbench

Parallel approvers

All approvers

Flexible approvals

Re-run workflow after approval process field updates

Formula for next approver

Comments and all approval history in email template

Workflow text meta data

Workflow & approvals on Content objects

Custom Settings (limited release)

Dynamic Apex (limited release)

Expose Describe objects

Eliminate Class 1 Trigger Ignoring Operations / Refactoring

Class-level access scope & profile reconciliation

Properties

Run test as specified user

Visualforce GA

Packaging for pages & components

Pages2PDF

RecordType support (picklists)

Salesforce Ideas: Customization of pages with Java extensions

Page level security

Overrides in PE / GE

SOQL / SOSL in component controllers

Concept Reviews

The concept review delivers excellent cross-team design collaboration and knowledge sharing to complement the focused product ownership of the scrum teams.