OpenCCC - WaterHackathon Delhi
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S3V2K is a group consisting of 6 individuals who have created an app called Open CCC to allow citizens to easily report civic issues like water and sanitation problems via SMS or a mobile/web app. The app aims to provide instant reporting, tracking of issues with complaint IDs, and transparency of data to solve problems. It works by allowing users to send SMS messages with keywords and locations to report issues and check statuses. The group hopes to expand the app to handle more types of civic complaints and integrate with existing open standard models like Open311.
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OpenCCC - WaterHackathon Delhi
- 1. OPEN CCC S3V2K
- 2. WHO ARE WE? S3v2K Senthil Kumar V Sadique Ali Saket Bisani Vandana Gopal Vijayluxmi Sinha Kumaran Venkataraman
- 3. WE BELIEVE Why we believe what we believe? Water and Sanitation is everybody’s concern Solution/Resolution should never be far-fetched Technology is the key
- 4. WE TRY TO SOLVE How we report an incident? To whom should I report? How would I know that status of the complaint? Who would look at it? Is there an easy way amidst my “busy” schedule?
- 5. HOW TO SOLVE? People are more connected through mobile and web Bridge the gap Drive the problem to solution on their own Open Data
- 6. WHAT DO WE TO DO? Open CCC Register, track and close complaints Incentivize socially responsible citizens Also incentivize the departments and govt. officials
- 7. WHAT DO WE AIM? Instant reporting of problems Ability to track problems with ID Transparency of data Open to all to solve
- 8. WHO CAN USE? Any responsible citizen with a mobile Government officials Social Workers NGOs
- 9. HOW DOES IT WORK? SMS Available for everyone, even in the rural Smart Phones Web
- 10. THE SMS WAY People send SMS with some specific keyword WL Koramangala, Bangalore 9876543210 Complaint number sent as reply
- 11. THE SMS WAY Track complaint as STATUS <complaint-number> Close Complaint CLOSE <complaint-number>
- 12. THE OPEN CCC APP Targeted for Social workers Cross platform (iPhone/iPad/Android) Register complaints Location identified using GPS Tracks all the complaints raised
- 14. OPEN 311 Open standard for civic issue tracking Globally accepted model Many civic issue tracking use Open311 FixMyStreet SeeClickFix
- 15. PROGRESS More categories of problems Not just for Water, for any civic issue Feeds
- 16. ROAD AHEAD Understand the workflow after the complaint is raised Customize the application to suit the workflow
- 17. THANK YOU! S3V2K