Keynote presentation for the Direct Marketing Association's International Conference in San Diego, CA on October 18, 2009.
Other keynotes: Martha Stewart, Ken Dychtwald, Stan Rapp. http://dma09.org/
Presentation covers how we're interacting with others to tell our quality & fuel efficiency story - and more importantly - how we're enabling them to tell each other.
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Putting the "Car" in Karma - How Ford Creates Value Through Social Media, 2009 edition
1. PUTTING THE “CAR” IN KARMA Scott Monty ( @ ScottMonty ) Global Digital Communications Ford Motor Company ( @Ford )
2. We have a fundamental challenge: Q: Thinking about everything you have read, seen, or heard about business in the last year, in general, do you trust corporations a lot less, a little less, the same, a little more, or a lot more than you did at the same time last year? Source: Edelman Trust Barometer, 2009
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6. “ Be like a headland of rock on which the waves break incessantly; but it stands fast and around it the seething of the waters sink to resist.” -Marcus Aurelius
17. Strategy: to humanize the company by connecting constituents with Ford employees and with each other when possible, providing value in the process.