For most businesses, the process of opening or moving offices represents a substantial investment both in time and money. Delays impact budgets for infrastructure investments, as well as personnel, real estate leases, and logistical concerns.
There is one universal truth: Everything relies on connectivity. Without circuits, nothing works. That's why the process is vital to a successful move.
This presentation describes how dates are missed and how much of this is not the fault of IT or Telecom Instead, it shows what needs to be factored into the timeline and proactively managed.
9. WHICH
MEANS…
BAD OR INCOMPLETE INFORMATION,
BRIEFCASING* OR LATE CHANGES TO THE ORDER
* Briefcasing is a delayed order because the rep
submitted it late or simply forgot it.
10. NEXT – CHALLENGING LOCATION
CHOICES - ‘WHERE DID THEY SAY THIS
OFFICE IS GOING?’
Sometimes you just have to wonder how the site was picked.
11. WHICH
MEANS…
THERE CAN BE SOME ACCESS ISSUE SURPRISES *
* Note: Even modern buildings in metro areas may still have access issues like security
limitations, management policies, or just restrict certain types of services.
12. THEN, THERE’S THE DMARC /
FACILITIES ISSUES
These remain unseen and unknown until after the process has begun.
13. WHICH
MEANS…
DELAYS WILL RESULT FROM FACILITIES BUILD
OUTS, NEW CONSTRUCTION, AND OTHER ISSUES
14. AND ONE MORE THING – VENDORS OFTEN
HAVE INTERNAL PROCESS INTEGRITY ISSUES
THAT THEY WON’T ADMIT TO
The days of of knowing who does what are over. It’s like an assembly line
in different states
15. WHICH
MEANS…
YOU NEED TO KNOW THEIR ORDER
PROCESSES- AS WELL AS THEY DO
16. SERIOUSLY,
YOU NEED TO KNOW THEIR PROCESSES
REALLY WELL .
17. ESTIMATED IMPACT IN COSTS
AND TIME
Problem Cost ($ & Time) Causes
- Business need
Short Timeframe Expedite $1-5K - Late Decision
- Emergency
- Vendor briefcasing order
Order Initiation 1-6 weeks - Bad/Incomplete Information
- Change after process begun
- Vendor does not have enough access
- Site lacks diversity of services needed
Facilities / Demark 1-8 weeks - DMARC is not ready
- Inability for tech to gain access
- Multiple DMARCs
- Effective transfer of information does not occur
Order Process (Vendor) 1-8 weeks - Gaps in process – failure to maintain continuity
- Communication breakdowns
18. LET’S NOT FORGET -
Your team still has to keep all systems running