1. Ensuring
correct
dispersal
of
instruc2ons
received,
to
subordinates,
suppliers,
and
clients.
Rohan
Trikha
Automa2on
Engineer
Saturday, December 29, 12

2. Describing
a
real
incident
that
occurred
few
months
ago
when
instruc5ons
were
given
to
me
by
superiors
for
both,
passing
on
the
informa5on
to
junior
colleagues,
the
client
and
suppliers
and
for
comple5ng
the
task
associated
for
which
the
instruc5ons
were
given.
Saturday, December 29, 12

3. Real
Time
Scenario
• Instruc2ons
given
to
me
by
Business
Unit
Manager
(BUM)
regarding
rec2fica2on
of
malfunc2oning
‘Drive
management
system’
in
Qatar
• Instruc2ons
&
Requirements:
• Details
regarding
the
malfunc2on
• To
organize
a
team
to
go
to
Qatar
• Interac2on
with
client
regarding
the
problem
• Communica2on
with
the
supplier
for
spare
parts
• Time
for
comple2on
of
task
2-­‐
3
days
Saturday, December 29, 12

4. Real
Time
Scenario
Notes
made
during
mee2ng
with
BUM
under
the
following
heads
5 Ws
WHY
1H
WHO HOW
WHAT
WHEN
WHERE
Saturday, December 29, 12

5. Real
Time
Scenario
Post
mee(ng
tasks
done
•
Make
detailed
notes
• Create team members list
• Inform BUM regarding the team
• Plan for task allocation
• Call for meeting with the team
Saturday, December 29, 12

6. Real
Time
Scenario
Communica0on
with
subordinates
• Scheduled
a
joint
team
mee0ng
• Explained
instruc0ons
received,
power
point
presenta0on.
• Outlined
task
to
be
done,
requirements
&
work
procedures
• Invited
sugges0ons
and
cleared
queries
• Created
a
workflow,
relegated
du0es
and
set
deadlines
• Made
note
of
sugges0ons
and
queries
• Post
mee0ng
noted
the
details
• Minutes
sent
to
all
team
members
and
BUM
Saturday, December 29, 12

7. Real
Time
Scenario
Communica0on
with
client
Telephonic
Mee5ng
Post
Mee5ng
Ø Conveyed
BUM’s
• Noted
details
of
discussion
in
instruc2ons. the
relevant
format.
Ø Asked
for
client’s
perspec2ve,
discussed
the
• Presented
the
documented
file
to
BUM.
2me-­‐frame.
Ø Ensured
that
each
point
• Post
approval
e-­‐mailed
copy
of
the
same
to
the
client
was
discussed
to
minimize
seeking
acknowledgment.
confusion
Saturday, December 29, 12

8. Real
Time
Scenario
Communica0on
with
supplier
Telephonic
mee(ng
followed
by
video
mee(ng
• Discussed
instruc2ons
as
finalized
during
the
mee2ng
with
BUM
• Communicated
the
2me-­‐frame
for
supplies
to
reach
Qatar
• Noted
queries
/
apprehension
of
the
supplier.
Saturday, December 29, 12

9. Real
Time
Scenario
Communica0on
with
supplier
• Addressed
queries
of
the
supplier.
• Post
mee2ng
-­‐
noted
the
details,
emailed
to
supplier,
BUM
and
client
for
acknowledgement
•Planned
logis2cal
details
of
visit
to
site
in
Qatar
•Discussed
with
team
&
BUM
Saturday, December 29, 12

10. Outcome
• Dedicated
team
with
individual
roles
defined
• Minimal
client
apprehension
• Availability
of
parts
as
scheduled
• Task
completed
with
in
scheduled
2me
• Work
apprecia2on
by
ABB
Saturday, December 29, 12