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Presentation final

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    Presentation final Presentation final Presentation Transcript

    • Ensuring  correct  dispersal  of    instruc2ons   received,  to  subordinates,  suppliers,  and   clients. Rohan  Trikha Automa2on  EngineerSaturday, December 29, 12
    • Describing  a  real  incident  that  occurred  few  months  ago   when  instruc5ons  were  given  to  me  by  superiors  for   both,  passing  on  the  informa5on  to    junior  colleagues,   the  client  and  suppliers  and  for  comple5ng  the  task   associated  for  which  the  instruc5ons  were  given.Saturday, December 29, 12
    • Real  Time  Scenario • Instruc2ons  given  to  me  by  Business  Unit   Manager  (BUM)  regarding  rec2fica2on  of   malfunc2oning    ‘Drive  management  system’   in  Qatar • Instruc2ons  &  Requirements: • Details  regarding  the  malfunc2on • To  organize  a  team  to  go  to  Qatar • Interac2on  with  client  regarding  the  problem • Communica2on  with  the  supplier  for  spare  parts • Time  for  comple2on  of  task  2-­‐  3  days  Saturday, December 29, 12
    • Real  Time  Scenario Notes  made  during  mee2ng  with  BUM  under   the  following  heads 5 Ws WHY 1H WHO HOW WHAT WHEN WHERE                                          Saturday, December 29, 12
    • Real  Time  Scenario Post  mee(ng  tasks  done •                    Make  detailed  notes • Create team members list • Inform BUM regarding the team • Plan for task allocation • Call for meeting with the teamSaturday, December 29, 12
    • Real  Time  Scenario Communica0on  with  subordinates   • Scheduled  a  joint  team  mee0ng • Explained  instruc0ons  received,  power  point  presenta0on. • Outlined  task  to  be  done,  requirements  &  work  procedures • Invited  sugges0ons  and  cleared  queries • Created  a  workflow,  relegated  du0es  and  set  deadlines • Made  note  of  sugges0ons  and  queries • Post  mee0ng  noted  the  details • Minutes  sent  to  all  team  members  and  BUMSaturday, December 29, 12
    • Real  Time  Scenario Communica0on  with  client Telephonic  Mee5ng                                                    Post  Mee5ng   Ø Conveyed  BUM’s     • Noted  details  of  discussion  in   instruc2ons. the  relevant  format. Ø Asked  for  client’s     perspec2ve,  discussed  the   • Presented  the  documented   file  to  BUM. 2me-­‐frame. Ø Ensured  that  each  point     • Post  approval  e-­‐mailed    copy   of  the  same  to  the  client   was  discussed  to  minimize   seeking  acknowledgment. confusion  Saturday, December 29, 12
    • Real  Time  Scenario Communica0on  with  supplier Telephonic  mee(ng  followed  by  video  mee(ng • Discussed  instruc2ons  as  finalized  during  the   mee2ng  with  BUM • Communicated  the  2me-­‐frame  for  supplies  to   reach  Qatar • Noted  queries  /  apprehension  of  the  supplier.Saturday, December 29, 12
    • Real  Time  Scenario Communica0on  with  supplier • Addressed  queries  of  the  supplier. • Post  mee2ng  -­‐  noted  the  details,  emailed  to   supplier,  BUM  and  client  for  acknowledgement   •Planned  logis2cal  details  of    visit  to  site  in  Qatar •Discussed  with  team  &  BUMSaturday, December 29, 12
    • Outcome • Dedicated  team  with  individual  roles  defined • Minimal  client  apprehension • Availability  of  parts  as  scheduled • Task  completed  with  in  scheduled  2me • Work  apprecia2on  by  ABB  Saturday, December 29, 12