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Easier
Cheaper
Faster
Source: Comparing data from online and face-to-face surveys - Bobby Duffy and Kate Smith (MORI
Online) and George Terhanian and John Bremer (Harris Interactive)
Better online:
• high management
• high income
• specialist audience


Better face-to-face:
• lower income
• elder
Source: Responding to sensitive questions in surveys: A comparison of results from Online panels, face to face, and self-
completion interviews.
Source: Comparing data from online and face-to-face surveys - Bobby Duffy and Kate Smith (MORI
Online) and George Terhanian and John Bremer (Harris Interactive)
Source: Comparing data from online and face-to-face surveys - Bobby Duffy and Kate Smith (MORI
Online) and George Terhanian and John Bremer (Harris Interactive
ATTENTION:
MUST BE ONLINE

•
•
•
•
•
•
•
•
ATTENTION:
MUST BE FACE-TO-FACE

•
•


•




                       Source: Comparing data from online and face-to-face surveys - Bobby Duffy and Kate Smith (MORI
                       Online) and George Terhanian and John Bremer (Harris Interactive)
ATTENTION:
Online vs. Face to-face

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Online vs. Face to-face