Introduction to PersonalisationPresentation Transcript
Talk about Personalisation
Focus on Personal Budgets
Talk through the process…
… .So we can look at obstacles and opportunities for social enterprises
In 30 seconds
Person-centred services must be the future
Real opportunity for social enterprises
But some big issues with system
We need to understand the system – to then work out where opportunities are
Introductions to eachother
About more than Personal Budgets
But they’re a big part of it…..
…And a lot of emphasis is put on them
…And there are opportunities there for social enterprises
So that’s what we’ll look at today
Putting People First (2007)
“ The time has now come to build on best practice and replace paternalistic, reactive care of variable quality with a mainstream system focussed on prevention, early intervention, enablement, and high quality personally tailored services.”
Gill Coupland Social Business Brokers CIC
What does it all mean in practice?
The whole point is that people have more choice and control
YOU’RE the best person to decide what’s right for you.
A personal budget gives you more choice and control over the kind of social care support you use – and how it is
Talk through the process
Resource Allocation System (RAS)
Delivery and Review
OK, so how does a person get a personal budget?
Referral to adult social care for an assessment
Self directed assessment
Care Outcomes identified
Resource Allocation System
Person notified of their indicative budget
What do you want to change or achieve in your life, and
how will you do this?
How will you arrange and manage your social care support?
How do you want to manage your budget?
Contingency planning – what if something goes wrong?
How will you manage any risks?
How is this different?
Managing the money
Enabling a person to take risks
What if there’s not enough money?
Revisited when support plan complete
Options for managing the money
“ Personal budgets are designed to be flexible and fit people’s individual circumstances”
Direct payment to an individual
Direct payment to a suitable person
Direct payment to a trust
ISF – Individual Service Fund
Mix ‘n’ Match
Could you blow it all on a world cruise?!
Meet agreed outcomes
Questions and comments
Some issues with Personalisation
It can take time to get an assessment
No mention - or active discouragement - of Personal Budgets
Complicated process - we’ve heard of 60 page questionnaires
FACS criteria, financial criteria
RAS and Indicative Budgets
Who knows how the Resource Allocation System works?
Concern that not all needs are taken into consideration
Some lack of faith in the financial figure that comes out of the RAS
Support planning and brokerage
Creative thinking could make a big difference
Evidence of social workers holding onto this role
Some Councils have put resources into this (so others can get involved) - some haven’t.
Approval of Personal Budget
The amount approved can be lower than the Indicative Budget
It can be hard to get more creative ideas through the approval process
Budget cuts? Risk aversion? People not liking change?
The Virtual/Managed Budget
Councils had targets to meet - and financial incentives - until April this year
It seems lots of people with Personal Budgets actually have “Virtual Budgets”
In how many cases are people getting something materially different?
It’s only natural that something like this will take time
But we’re not sure it’s just a matter of time
JRF research points to inadequate funding - and negative aspects of social care culture - as barriers to developing person-centred support.
How could you get involved?
Opportunities - customers
Tell people about Personal Budgets
Support people through the assessment process
Get involved in support planning & brokerage
Help people to pool budgets
Develop person-centred services
Collaborate to develop service packages
Explore whether some people (eg PA’s, ex Council staff) want to set up social enterprises
Think beyond Personal Budgets - to self-funders
It’s not all doom and gloom
But there are real, practical issues stopping things working like we’d like them to
Isn’t that where we’re supposed to make a difference?