Val Event Workshop 1


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  • What is Engagement? There is no one definitive definition of what engagement is. Engagement in its broadest definition is about when members of the public, either as individuals or as a ‘geographical community’ or as ‘communities of interest‘ are involved in decisions about service design and service development, commissioning and service delivery. For the purpose of Personalisation at Leics county council, engagement is about the active involvement and working with service providers (includes voluntary and commercial), individuals and other statutory partners to design and develop future social care provision within Leicestershire. One off Ongoing Various ways Meetings Briefings Newsletters email
  • Why is it important? KEY DRIVERS: The Concordat ‘Putting People First: A shared vision and commitment to the transformation of Adult Social Care White Papers ‘Our Health, Our Care, Our Say’, and ‘Strong and Prosperous Communities’, engagement is a strong theme, with a particular focus on outcomes. National policies: statutory duties to including the Duty to Inform, Consult and Involve, the Duty to Co-operate and the Sustainable Communities Act 2007, Equality Bill and the Disability Discrimination Act 2005 . BUT IT IS MORE THAN BECAUSE GOVERNMENT TELLS US TO DO IT THROUGH LEGISLATION Explain the above points: better for the provider - makes business sense especially in the current economic climate, regardless of whether you are a commercial provider or a voluntary sector provider.
  • WHAT IS THE LEICS CC PROVIDER FORUM? Membership of you whether you are private sector provides/voluntary sector
  • LEICS CC thinking: To work with Chhaya – engagement officer, who will provide support and guidance and link into the projects and the Programme board A couple of points as to what we expect from the forum - rough guide. Forum to meet for the first meeting by end of March 2010. To meet quarterly but be involved with projects as required Forum members to elect 2 representatives to advise the programme board
  • Workstream in place looking at this across the whole authority and Health Well being clinics etc Problems being identified by the individual and using the information we provide Information in Libraries etc Workstream in place looking at this across the whole authority and Health Well being clinics etc Problems being identified by the individual and using the information we provide Information in Libraries etc
  • All people involved in PPF have to make information available in appropriate language and formats. Applies to Police, Health, Local Authorities
  • This is not just Hart we want to develop other providers to provide this service also
  • Advocacy is being expanded so that we have more providers than just age concern
  • Val Event Workshop 1

    1. 1. Engagement with Providers Chhaya McDonald Engagement Officer, Personalisation Leicestershire County Council Adult Social Care Service
    2. 2. What is it? <ul><li>Communicating </li></ul><ul><li>Listening </li></ul><ul><li>Sharing views and ideas </li></ul><ul><li>Working up solutions </li></ul><ul><li>Involving and participating: Co-producing </li></ul><ul><li>Empowering </li></ul>
    3. 3. Why? <ul><li>Develop joined up working </li></ul><ul><li>Ensure we have the channels to understand and connect </li></ul><ul><li>Promotes and shares best practice </li></ul><ul><li>Need contributions from experts – YOU </li></ul>
    4. 4. Our Programme Core reference group Staff Forum Carer Forums Provider Forums User Forums
    5. 5. Provider Forums Provider Forums 3 rd Sector XY Ltd. AB Company AB Voluntary ?? ?? ?? ?? ?? ?? ??
    6. 6. Requirements of Forum Members <ul><li>Provide feedback and advice </li></ul><ul><li>Represent the diversity of Partner and Provider perspectives </li></ul><ul><li>Bring experience and perspective </li></ul><ul><li>Contribute ideas </li></ul>
    7. 7. Exercise <ul><li>What are your ideas for engaging and communicating with providers? </li></ul><ul><li>What are your 3 main priorities? </li></ul><ul><ul><li>needs to start? </li></ul></ul><ul><ul><li>needs to be carried on? </li></ul></ul><ul><ul><li>needs to stop? </li></ul></ul>
    8. 8. Choice & Control Chhaya McDonald Engagement Officer, Personalisation Leicestershire County Council Adult Social Care Service
    9. 9. Customer Journey
    10. 10. Prevention & Early Intervention <ul><li>More problems will be solved before Adult Social Care needs to be involved </li></ul><ul><li>For example: Information to help you get a grab rail installed before you fall, or services to help people stay healthy and independent </li></ul><ul><li>‘ Nipping it in the bud’ </li></ul>
    11. 11. <ul><li>More information and advice available in the community </li></ul><ul><li>Easier to find out what services are available, and easier to access them </li></ul><ul><li>Advice on how to stay healthy and active, and maintain independence </li></ul>Advice & Information
    12. 12. <ul><li>Getting people back on their feet </li></ul><ul><li>Supporting people to do things for themselves to maintain their independence </li></ul><ul><li>Re-skill e.g. cooking, dressing </li></ul>Re-ablement
    13. 13. <ul><li>RAS (Resource Allocation System) – A set of questions to work out the person’s needs </li></ul><ul><li>Support plan – Lays out what the person wants to achieve with their life, and what support needs to be in place to do this </li></ul><ul><li>Personal Budget – Money is allocated to the person to buy the support in their plan </li></ul>Support Plan
    14. 14. Live your life <ul><li>Leicestershire County Council need to authorise your plan </li></ul><ul><li>Decide who will manage your Personal Budget – You, family, organisations, the Council etc. </li></ul><ul><li>Advocacy and support – people who can help you </li></ul><ul><li>Brokerage – help to find the best services for you </li></ul>
    15. 15. <ul><li>The move towards Personalisation of services and Self-Directed Support, although a positive step in improving choice and control for service users, does not replace, or reduce the local authority’s duty of care towards the people it serves. </li></ul><ul><li>Currently, there is no evidence that the increasing number of service users choosing to have the support they need provided through SDS has led to a disproportionate increase in safeguarding referrals. </li></ul><ul><li>What it can mean, particularly for people choosing to receive Direct Payments, is that there may not be the same safeguards in place of checking and monitoring mechanisms such as those in current contracting arrangements within local authorities. Therefore robust risk assessments need to be undertaken by assessing workers. </li></ul>Safeguarding and Personalisation
    16. 16. <ul><li>Wherever possible service users and their carers, where appropriate, should be involved in identifying risks to themselves, and potential risk management strategies (see Independence, Choice and Risk: A guide to best practice in supported decision making ,DoH 2007). </li></ul><ul><li>Workers should ensure that the service user is aware of 3rd party support available for Direct Payments, which can be an additional monitoring mechanism in identifying any risks. </li></ul><ul><li>Service users should also be aware that often the Local Authority with pay for CRB checks on prospective employee where a service user wishes to use a PA. </li></ul>Safeguarding and Personalisation
    17. 17. Checklist for working with Personal Budgets <ul><li>What is the Mental Capacity of the person? Remember this has to be established in respect of each decision for which consent is required. </li></ul><ul><li>Where the person lacks capacity, has a ‘suitable person’ been identified who has agreed to manage direct payments for the person </li></ul><ul><li>Are there existing Safeguarding concerns? </li></ul><ul><li>Does the person wish to receive Direct Payments as part/all of their Individual Budget? </li></ul><ul><li>Does the person wish to use direct payments to employ a personal assistant? If so who do they wish to employ? </li></ul>
    18. 18. <ul><li>Is the proposed employee within the group of persons who may be employed under direct payments or does the close relative restriction apply? </li></ul><ul><li>Are there known risks around the proposed employee? </li></ul><ul><li>Will the service user agree to CRB checks for employees? </li></ul><ul><li>Does the service users have any other monitoring mechanisms around their support package, e.g. family, friends, college tutors? </li></ul><ul><li>If there are any risks identified regarding the above issues, or in any other areas, the worker should discuss with their line manager before proceeding any further. </li></ul>Checklist for working with Personal Budgets
    19. 19. <ul><li>What are your anxieties / opportunities? </li></ul><ul><li>How can we ensure quality services and balance positive risk? </li></ul><ul><li>What will need to change? </li></ul><ul><li>What will we / you have to do to achieve those changes? </li></ul>What does it mean for you?
    20. 20. Contact details: <ul><li>Richard Wilson </li></ul><ul><li>Service Manager - Market Shaping </li></ul><ul><li>[email_address] </li></ul><ul><li>Chhaya McDonald </li></ul><ul><li>Engagement Officer – Personalisation </li></ul><ul><li>[email_address] </li></ul><ul><li>Claire Payne </li></ul><ul><li>Team Support Officer </li></ul><ul><li>[email_address] </li></ul><ul><li>Edd Tillen </li></ul><ul><li>Communication Officer- Personalisation </li></ul><ul><li>[email_address] </li></ul>