13. EXAMPLE PROJECTS Lloyds Banking Group, Strategic Payments and SWIFT Consolidation Milestone analysis (IT) to provide all requirements to implement a new payments platform consolidating 18 worldwide centres into 2 UK locations and align it to a payments shared service. It includes tactical solutions for quick wins in parallel to the strategic outcomes. Work from creating the project terms of reference to validating the functional requirements to business acceptance. MasterCard Worldwide, Smart Card and Contactless Performed process analysis and improvements of customer facing processes for deployment and testing in the Smart Card (Chip) and Contactless (PayPass) areas for acquirers, issuers and vendors. Outcomes included reduction in customer delivery time, outsourced processes to Service Provider and the introduction and training of permanent staff on process modelling methodologies.