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Salesforce Intro


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  • 1. SalesForce Introduction May 06, 2014 By Rich Helton
  • 2. Introduction •Salesforce is originally a Customer Relationship Management (CRM) software. •CRM is originally software for managing customer interaction, such as scheduling tasks, emailing, texting, and many more tasks. •Salesforce grew into a cloud software solution and acquired several other companies for Paas and Saas.
  • 3. Competing Products lFor Google Apps,there is the Google App Engine, lFor Microsoft, there is Microsft Azure, lFor Amazon, there is Amazon Elastic Compute Cloud EC2,
  • 4. Platform as a Service Platform as a service (PaaS) is a category of cloud computing services that provides a computing platform and a solution stack as a service. The provider provides the networks, servers, storage, and other services that are required to host the consumer's application
  • 5. Software as a Service Software as a service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet.
  • 6. Subscription Has a pay as you go subscription model pricing.jsp
  • 7. Introducing is a cloud computing platform as a service system from,that developers use to build multitenant applications hosted on their servers as a service. is the Sales Cloud for ready-to-use products for CRM. does not expose the underlying infrastructure.
  • 8. Multi-tenancy Multi-tenancy refers to a principle in software architecture where a single instance of the software runs on a server, serving multiple client- organizations (tenants). Multitenancy contrasts with multi-instance architectures where separate software instances (or hardware systems) operate on behalf of different client organizations.
  • 9. SalesForce Pieces
  • 10. Chatter Chatter is a brand-new way to collaborate at work. Because status information about people and important projects is automatically pushed to you, Chatter makes it easy to connect with the people and information you care about most.
  • 11. Chatter Example examples/sales
  • 12. Typical 3-tier Architecture (Microsoft)
  • 13. Salesforce Salesforce is also 3-tier, but many of the internals are handled through abstraction. There are: 1) Out-of-box interfaces, which include security, dashboards, workflow, and user interfaces. Coding is optional. 2) VisualForce is an editor for customization of User Interfaces if not out-of-box. 3) Apex, using the developer console, is for writing code to the Salesforce API, for example a SOAP or batch application for importing custom data.
  • 14. VisualForce Visualforce is a framework that allows developers to build sophisticated, custom user interfaces that can be hosted natively on the platform. The Visualforce framework includes a tag-based markup language, similar to HTML, and a set of server-side “standard controllers” that make basic database operations, such as queries and saves, very simple to perform.
  • 15. VisualForce -MVC The Model-View-Controller is the most common design in Software Architecture.
  • 16. VisualForce - Example
  • 17. Apex Apex is a strongly typed, object-oriented programming language that allows developers to execute flow and transaction control statements on the platform server in conjunction with calls to the API. Using syntax that looks like Java and acts like database stored procedures, Apex enables developers to add business logic.
  • 18. Developer Console - Example
  • 19. AppExchange Launched in 2005, AppExchange is a marketplace for cloud computing Web application built for the community. Some modules are free and some require a license fee. Examples of modules are Google Mail and Android connectors.
  • 20. Some Workbooks l32 guides that you shouldn't miss → guides/ l4,000 page “How to be Successful with Salesforce” → lDifferent workbooks → workbook
  • 21. Useful links lCode Examples- > mples lTools → l ples l