This is the output of 10+ deep interviews done by me and Neelam Shetye on how/where might we disrupt healthcare. It's a part of a larger framework on disrupting healthcare consisting of 4 major conceptual "shifts" .
One of key shifts is that we think of a healthcare system as a living ecosystem in dynamic balance. The second shift is that disruption requires specific grammar that makes the problem discussable.
Here we introduce two new grammar elements: Moment of Mediation and Changing the Script. Both are currently in the process of being trademarked.
This document documents 13 separate journeys the patient or caregivers took and 60 different "moments of mediation" where they felt helpless or powerless.
Each moment can in principle become an intervention in itself, when coupled with a (service) design driven approach.
We're currently testing this approach with entrepreneurs.
Please reach out to firstname.lastname@example.org or email@example.com for more information.