3. Reasons of Claims The employer and his professional representative who prepare the contract in haste leaving many short comings in their documents and also commit defaults in fulfilling their obligations try to defend their document/action though they very well know that some aspects are indefensible.
4. How to Tackle Claims To tackle the problem of claims effectively it is necessary for both sides to have a better understanding of the basis and principles of contract and therefore of the rights and obligations of the two parties.
5. Understanding It is necessary for professional representatives of both sides to have an understanding of business side of industry so as to appreciate the circumstances in which the contractor conducts the risks in which he can properly and contractually be expected to undertake and the financial consequences if things go wrong.
6. If things go wrong by reason of any default on the part of contractor, it must remain his concern; however, if the default lies with the employer or his management team, then the employer must face the financial consequences and settle the claims without any loss of time to avoid any adverse effect on progress of work.
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8. Contractual Claims These are the claims which arise out of the express provision of the particular contract i.e., for extra cost, expense and direct loss specifically provided as a remedy in the contract for breach of contract on the part of the party concerned.
9. Extra Contractual Claims These claims are also known as common law claims. These claims are for damages for breach of contract at common law.
10. Quantum Merit Claims Provide remedy for a person who has carried out work under the instruction of the owner but no price has been agreed or where original contract has been replaced by a new one and payment is claimed for work done under the substituted contract.
11. Ex-Gratia Claims Ex-gratia claim is one where no legal remedy is available to the contractor but arise out of hardship. On the ground of equity or favour the authority concerned may in certain circumstances consider that hardship calls for mercy and moral liability. These claims are also called sympathy claims. Wherever such claims are to be given it will be better if these are given during the currency of the contract so that the money paid helps in improving progress of work.
12. Counter Claims The claims raised by the opposite party to counter the claims of the claimant is called as counter claims.
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14. All participants to make a list of problems at site which have or may lead to claims.
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17. Burden of Proof Where the claim situation arise the party attempting to demonstrate that it was prevented from performing or performed in excess of, or that the other side performed contract to contract requirement has the responsibility of proving such a conduct. The accused party need not usually defend itself against the allegation until some evidence is presented by the party raising claim showing wrongful exercise of lawful authority on the part of the party against whom the claim is raised.
18. When the party establishes evidence in his favour which is sufficiently strong and would be enough to render a favourble decision unless contradicted and overcome by the other party, the party against whom the claim is raised, either has to come forward with a concrete counter fact to demolish the claim or will have to consider the claim. Therefore the party must bring out concrete evidence while raising the claim which will not be easily demolished by the other party.
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21. The contractor who raised the claim bear the burden of proof for establishing a claim by providing concrete evidence of cost impact that is effective enough to demonstrate that the claimed cost were incurred as a result of extra work, changes or defaults of owner etc. The proof of expenditure is a pre-requisite for complete claim analysis by the owner.