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re-­‐imagine	
  

         GeiserMaclang
               Communications, Inc.

   A Transformative Marketing Company
GeiserMaclang is a globally–awarded industry innovator of
            marketing & communication strategies.
PR and Transparency	


      PRSP 2011
From PR to Social
The End of the Metrics Discussion
        Social Listening	





                            Pla$orm	
  Element	
  
                            Dec	
  11	
  Launch	
  -­‐	
  onwards	
  
PR	
  and	
  Customer	
  Service	
  Merge	
  



                 Conversion           Client	
  
 Friend	
  
                                   Commercial	
  
Social	
  
      Transitioning from Social To
      Commercial and back again
Transparency is not a choice

                                   cy	
  
                              Secre
         Transparency	
  
                            ObfuscaAon	
  
It’s a condition
Johari Window Effect
We are not loved	





   Jilly	
  Kitzinger,	
  Wri:ng	
  History?	
  
We are not trusted	

My	
  stance	
  is	
  unchanged,	
  and	
  I'm	
  unaware	
  of	
  
any	
  serious	
  disagreement	
  on	
  this	
  issue.	
  	
  
…Focus	
  more	
  precisely	
  on	
  what	
  is	
  actually	
  
problema:c:	
  paid	
  advocacy.	
  
PR	
  firms	
  should	
  never	
  edit	
  Wikipedia	
  on	
  behalf	
  
of	
  clients,	
  other	
  than	
  posAng	
  to	
  the	
  talk	
  pages.	
  
It	
  is	
  wrong	
  and	
  a	
  serious	
  violaAon	
  of	
  the	
  trust	
  
of	
  the	
  community	
  to	
  do	
  something	
  like	
  that.	
  	
  -­‐-­‐	
  
Wikipedia	
  is	
  beKer	
  off	
  without	
  the	
  random	
  
rare	
  arAcle	
  on	
  a	
  Vietnamese	
  pop	
  star,	
  if	
  the	
  
cost	
  is	
  to	
  allow	
  for	
  an	
  extremely	
  dangerous	
  
and	
  plainly	
  corrupt	
  means	
  of	
  geHng	
  it.-­‐-­‐Jimbo	
  
Wales	
  	
  

                   Jimmy	
  Wales,	
  Wikipedia	
  Founder,	
  August	
  30-­‐31th	
  2011	
  
The Hero Formula
Advocacy + Transparency + Humility
Your Real Choices Are:	

Control	
  By	
  Being	
     Or	
  React	
  To	
  
  ProacAvely	
               Involuntary	
  
  Transparent	
              Transparency	
  	
  
We don’t have to be the bad guys	





  Hancock	
  Will	
  Smith	
  	
  	
  	
  Jason	
  Bateman	
  
We Can Be Heroes	

“To	
  him,	
  suffering	
  is	
  like	
  the	
  bat	
  -­‐signal”.	
  




Max	
  Clifford:	
  	
  
a	
  philosopher-­‐publicist-­‐hero	
  for	
  our	
  :mes	
  
The	
  Guadian	
  UK,	
  2010	
  
Infectious Ideas!

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PR Congress 2011 | Plenary 7 - Building a Digital Culture of Integrity

  • 1. re-­‐imagine   GeiserMaclang Communications, Inc. A Transformative Marketing Company GeiserMaclang is a globally–awarded industry innovator of marketing & communication strategies.
  • 3. From PR to Social
  • 4. The End of the Metrics Discussion Social Listening Pla$orm  Element   Dec  11  Launch  -­‐  onwards  
  • 5. PR  and  Customer  Service  Merge   Conversion Client   Friend   Commercial   Social   Transitioning from Social To Commercial and back again
  • 6. Transparency is not a choice cy   Secre Transparency   ObfuscaAon  
  • 9. We are not loved Jilly  Kitzinger,  Wri:ng  History?  
  • 10. We are not trusted My  stance  is  unchanged,  and  I'm  unaware  of   any  serious  disagreement  on  this  issue.     …Focus  more  precisely  on  what  is  actually   problema:c:  paid  advocacy.   PR  firms  should  never  edit  Wikipedia  on  behalf   of  clients,  other  than  posAng  to  the  talk  pages.   It  is  wrong  and  a  serious  violaAon  of  the  trust   of  the  community  to  do  something  like  that.    -­‐-­‐   Wikipedia  is  beKer  off  without  the  random   rare  arAcle  on  a  Vietnamese  pop  star,  if  the   cost  is  to  allow  for  an  extremely  dangerous   and  plainly  corrupt  means  of  geHng  it.-­‐-­‐Jimbo   Wales     Jimmy  Wales,  Wikipedia  Founder,  August  30-­‐31th  2011  
  • 13. Your Real Choices Are: Control  By  Being   Or  React  To   ProacAvely   Involuntary   Transparent   Transparency    
  • 14. We don’t have to be the bad guys Hancock  Will  Smith        Jason  Bateman  
  • 15. We Can Be Heroes “To  him,  suffering  is  like  the  bat  -­‐signal”.   Max  Clifford:     a  philosopher-­‐publicist-­‐hero  for  our  :mes   The  Guadian  UK,  2010