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Heather Blanchard, co founder of CrisisCommons' presentation: Evolving Community Engagement in A Digital World - Bustin’ Myths, Learning from Potholes & Hangin’ With Rockstars

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Evolving Community Engagement
in A Digital World
Bustin’ Myths,
Learning from Potholes &
Hangin’ With Rockstars

Heather Blanchard
CrisisCommons

December 14, 2010

Surge Support for
OpenStreetMap Translation

Long Distance
WiFi

A Few Thoughts
• Mythbusters
• The Big No
• Beware of the Black Hole
• Art of Delegation
• Operational BFF (Best Friend Forever
• Small Wins
• Source Your Own Crowd
• Everyday is an Exercise
• Get the Best From What’s Around
• Hang with Rockstars
• Learning from George Bailey

Myth #1
Social Media is a PIO Responsibility

Myth #2
It’s Not Veriﬁed Information, So We Can’t Use It.

Police Reports
Aren’t Veriﬁed

EMS Calls
Aren’t Veriﬁed

Govt Uses
Unveriﬁed Info
Everyday

Black Hole
Watch out for your own vortex

• PDF/Paper Based
Situational Reports
• Reliance on Email
• Set up for Push, Rather
than Pull
• “Has to be Approved”

Today on CNN:
Internet and
TV use equal

http://www.businessinsider.com/chart-of-the-day-time-facebook-google-yahoo-2010-9

Myth #4
You have to be “plugged-in” to beneﬁt.

Local Emergency Services Bonnie (Dad)

Jen (Brother)
Deborah (Aunt)

Allen (Cousin)

Heather
Glen (Cousin)

SMS

<3 Kevin Bacon

Mom can text.

See What They See
Community Info Is Critical In Crisis

Local Emergency Services Bonnie (Dad)

Jen (Brother)
Deborah (Aunt)

Allen (Cousin)

Heather
Glen (Cousin)

SMS

<3 Kevin Bacon

Mom can text.

Challenges: Aggregation, Expertise, Resources & Culture

Small Wins
• Technology After
Action Report

• Crisis Blogosphere

• Technology Resource
Map; Tech Volunteers

• Share Your Processes

• Source Your Own
Crowd

• Use Everyday
Community Challenges

Everyone is Learning

• United Nations
• World Bank
• FEMA
• Red Cross

See What They See
Tiered Approach to Augmenting Situational Awareness

Trusted Afﬁliated Public
Police Red Cross
Campus Police VOAD
Fire
Public Health Critical Infrastructure “The UnAfﬁliated”

EMS
Economic Development Hospitals
Public Works Faith Based
Social Universities
Services

Tier 1 Tier 2 Tier 3

Share Within And Share Out

Learn from NASA
Show What You Do, Invite Innovation

Find Your Champions
Give Them Access
Give Them A Mission
Be Open To Their Ideas
Share the Enthusiasm

Hang With Rock Stars
• Leverage Live Events

• Test Internal Communication (Source
Your Own Crowd)

• Partner with local providers

• Test Short Codes

• Test Community Engagement

• Promote Community Info Sharing

It’s All About People.
• Call to Action

• Firestarter

• Community Who Cares

• Diaspora, Assistance from Outside

• Private Sector Partnerships

• Afﬁliating the Unafﬁliated

• Powerful Relationships Between People

Heather Blanchard
CrisisCommons
gimme a ring 703.693.3823
drop me a note: heather (at) crisiscommons.org
follow me on twitter @poplifegirl
friend me on facebook

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The Value Between Us examines groups and the potential value that connects today’s network of networks. The information economy and the derived value is rooted in exchanges which occur not just among institutions but groups who may have no legal or institutional affiliation, informal cooperatives. These groups attract attention and participation of those who have similar interests and are guided by kernels. These groups operate between ecosystems as alternative open spaces for collaboration. When informal cooperatives and institutions collaborate they form a collaboration sphere, an independent space of engagement. While informal cooperatives are fueled by similar interests they can infuse diversification through their weak ties. These relationships create balance within groups to mitigate against polarization. The distance between and within informal cooperatives and institutions are structural holes. These gaps require brokering by a new kind of communicator, the new curator. This new brokering role bridges the gaps between today’s network of networks, especially those with dissimilar interests and values. The new curator is an independent actor who straddles between informal cooperatives and institutions. The new curator cultivates environmental conditions conducive for dialogue, cooperation and ultimately, collaboration. Through a multi-discipinary theoretical approach with current qualitative examples, this thesis argues that while we might believe we are in a connected world, we are not. The Value Between Us issues a call to action to invest in new curators to support and protect informal cooperatives, cultivate the value between today’s networks of networks.

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The aim of this research paper is to investigate how space and landscape provide tangible (i.e. shared resources) and intangible (i.e. shared sense of community) benefits for entrepreneurs. The research question I would like to explore is why are entrepreneurs attracted to and participate in shared space? What benefits does these spaces provide? What are the similar environmental conditions within the physical space? Ultimately, this paper will seek to understand how communal working and co-creation necessary (or not) for innovation.

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1. Evolving Community Engagement in A Digital World Bustin’ Myths, Learning from Potholes & Hangin’ With Rockstars Heather Blanchard CrisisCommons December 14, 2010

2. CrisisCommons http://current.com/technology/91965297_geeks-for-haiti.htm

3. Surge Support for OpenStreetMap Translation Long Distance WiFi

4. A Few Thoughts • Mythbusters • The Big No • Beware of the Black Hole • Art of Delegation • Operational BFF (Best Friend Forever • Small Wins • Source Your Own Crowd • Everyday is an Exercise • Get the Best From What’s Around • Hang with Rockstars • Learning from George Bailey

5. Myth #1 Social Media is a PIO Responsibility

6. Myth #2 It’s Not Verified Information, So We Can’t Use It. Police Reports Aren’t Verified EMS Calls Aren’t Verified Govt Uses Unverified Info Everyday

7. Myth #3 We Know What’s Going On

8. Black Hole Watch out for your own vortex • PDF/Paper Based Situational Reports • Reliance on Email • Set up for Push, Rather than Pull • “Has to be Approved”

9. The Big No

10.

11. Today on CNN: Internet and TV use equal http://www.businessinsider.com/chart-of-the-day-time-facebook-google-yahoo-2010-9

12. Myth #4 You have to be “plugged-in” to beneﬁt. Local Emergency Services Bonnie (Dad) Jen (Brother) Deborah (Aunt) Allen (Cousin) Heather Glen (Cousin) SMS <3 Kevin Bacon Mom can text.

13. See What They See Community Info Is Critical In Crisis Local Emergency Services Bonnie (Dad) Jen (Brother) Deborah (Aunt) Allen (Cousin) Heather Glen (Cousin) SMS <3 Kevin Bacon Mom can text. Challenges: Aggregation, Expertise, Resources & Culture

14. Small Wins • Technology After Action Report • Crisis Blogosphere • Technology Resource Map; Tech Volunteers • Share Your Processes • Source Your Own Crowd • Use Everyday Community Challenges

15. Everyone is Learning • United Nations • World Bank • FEMA • Red Cross

16. See What They See Tiered Approach to Augmenting Situational Awareness Trusted Afﬁliated Public Police Red Cross Campus Police VOAD Fire Public Health Critical Infrastructure “The UnAfﬁliated” EMS Economic Development Hospitals Public Works Faith Based Social Universities Services Tier 1 Tier 2 Tier 3 Share Within And Share Out

17. Everyday is an Exercise

18.

19. Looking Outside

20.

21. Learn from NASA Show What You Do, Invite Innovation Find Your Champions Give Them Access Give Them A Mission Be Open To Their Ideas Share the Enthusiasm

22. Hang With Rock Stars • Leverage Live Events • Test Internal Communication (Source Your Own Crowd) • Partner with local providers • Test Short Codes • Test Community Engagement • Promote Community Info Sharing

23. It’s All About People. • Call to Action • Firestarter • Community Who Cares • Diaspora, Assistance from Outside • Private Sector Partnerships • Afﬁliating the Unafﬁliated • Powerful Relationships Between People

24. Lessons from 1947

25. Heather Blanchard CrisisCommons gimme a ring 703.693.3823 drop me a note: heather (at) crisiscommons.org follow me on twitter @poplifegirl friend me on facebook

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