Abstract: Last year the reference tools instructors from the ASB library were almost drowning in e-mails from students asking questions about functions and other features in their reference management tools. The instructors used plenty of time answering those questions and often it was the same kind of problems the students had. Contemporary with all these questions being asked staff and students at ASB were given the opportunity to post blogs on the ASB website (www.weblogs.asb.dk). At the library we were inspired by the new web 2.0 tools and decided to use a blog as a two-way communication form when dealing with the many relevant reference management questions from our students. With this media we are able to inform the students about our courses, guide them through specific functions, get feed-back and be a part of the new social media.

1. NordLib 2.0: Get inspired by Web 2.0 for Libraries RefWorksbloggen : A forum for communication and follow up on courses Stockholm 21. November 2008 Anne C. Andersen Solveig Bach Sandal ASB Library, Aarhus University

2. RefWorksbloggen: A forum for communication and follow up on courses Anne C. Andersen & Solveig Bach Sandal Agenda Aarhus school of Business and ASB Library Why blog? What is a blog – and types of blogs Status on RefWorksbloggen

4. RefWorksbloggen: A forum for communication and follow up on courses Anne C. Andersen & Solveig Bach Sandal ASB has launched ASB Blogs: "At ASB, we simply believe that our students are in the best position to reveal the culture and daily life of ASB. The purpose of this blog is to empower students and provide them with a voice. We believe our students have a high sense of responsibility and are able to demonstrate ethical conduct. Therefore, students are accountable for their own blogs. ASB will not control posted material – the students are in charge." (ASB weblogs 2008)

6. RefWorksbloggen: A forum for communication and follow up on courses Anne C. Andersen & Solveig Bach Sandal What do we understand by a blog? "A weblog, or *blog, is a frequently updated website consisting of dated entries arranged in reverse chronological order so the most recent post appears first (...). Typically, weblogs are published by individuals and their style is personal and informal." (Rettberg 2003)

9. RefWorksbloggen: A forum for communication and follow up on courses Anne C. Andersen & Solveig Bach Sandal Is it a success? ASB weblogs are used a lot - the first year they were launched just on trial - but because of high readership figures and good activity they will continue (ASB Nyheder 2008) Will RefWorksbloggen continue?

11. RefWorksbloggen: A forum for communication and follow up on courses Anne C. Andersen & Solveig Bach Sandal How is the blog administrated?

12. RefWorksbloggen: A forum for communication and follow up on courses Anne C. Andersen & Solveig Bach Sandal How is the blog administrated? Questionnaire survey

15. RefWorksbloggen: A forum for communication and follow up on courses Thank you! Anne C. Andersen: [email_address] Solveig Bach Sandal: [email_address] http://refworksbloggen.weblogs.asb.dk/ Anne C. Andersen & Solveig Bach Sandal

16. RefWorksbloggen: A forum for communication and follow up on courses References: ASB Nyheder (2008). ASB's blogs har stor succes . Located 10.11.2008 at: http://www.asb.dk/news.aspx?pid=16507&focus=19059 ASB weblogs (2008). Why blog? Located 10.11.2008 at: http://weblogs.asb.dk/about/ Farkas, Meredith G. (2007). Social software in libraries: Building collaboration, communication and community online. Medford, New Jersey: Information Today, Inc. Rettberg, Jill Walker (28.06.2003). Final version of weblog definition . Located 17.10.2008 at: http://jilltxt.net/? m=200306 Anne C. Andersen & Solveig Bach Sandal