About proactive selling. Good for Customer Service and online or telephonic sales.

2. •SALES :- ESSENCE, SKILLS, BARRIERS, SOLUTIONS
•PROACTIVE CUSTOMER SERVICE AND IT’s
BENIFITS

4. SALES ?

26. being interested
using personality
establishing rapport
being warm and above average

27. -exceeds customer expectations by giving
them answers before they even ask a question
-reduces costs by reducing inbound phone
and email traffic

28. exceeds customer expectations by giving them answers before
they even ask a question
HOW?
No matter how quickly you respond to a customer inquiry, there is still a
lag between the customer’s awareness of the problem and its resolution.
Looking through customer’s perspective, that how can our product benefit them in their
work
Proactive messaging specially in the form of festival’s greetings.
Periodical Newsletter and follow-ups
Knowledgebasis

29. Reduces costs by reducing inbound phone and email traffic
Just compare the cost of receiving and responding to several
hundred phone calls and emails to the cost of sending a single,
well-crafted email message with all details to a targeted list or
customer.
By applying Objective metrics :
SLA’s
FCR
Use of more online resources
Cross-sell or referrals