Proactive Selling

284 views
230 views

Published on

About proactive selling. Good for Customer Service and online or telephonic sales.

Published in: Sales, Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
284
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
16
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Proactive Selling

  1. 1. •SALES :- ESSENCE, SKILLS, BARRIERS, SOLUTIONS •PROACTIVE CUSTOMER SERVICE AND IT’s BENIFITS
  2. 2. SALES ?
  3. 3. being interested using personality establishing rapport being warm and above average
  4. 4. -exceeds customer expectations by giving them answers before they even ask a question -reduces costs by reducing inbound phone and email traffic
  5. 5. exceeds customer expectations by giving them answers before they even ask a question HOW? No matter how quickly you respond to a customer inquiry, there is still a lag between the customer’s awareness of the problem and its resolution. Looking through customer’s perspective, that how can our product benefit them in their work Proactive messaging specially in the form of festival’s greetings. Periodical Newsletter and follow-ups Knowledgebasis
  6. 6. Reduces costs by reducing inbound phone and email traffic Just compare the cost of receiving and responding to several hundred phone calls and emails to the cost of sending a single, well-crafted email message with all details to a targeted list or customer. By applying Objective metrics : SLA’s FCR Use of more online resources Cross-sell or referrals

×