Presentation1
Upcoming SlideShare
Loading in...5
×
 

Presentation1

on

  • 43 views

About proactive selling. Good for Customer Service and online or telephonic sales.

About proactive selling. Good for Customer Service and online or telephonic sales.

Statistics

Views

Total Views
43
Views on SlideShare
43
Embed Views
0

Actions

Likes
0
Downloads
0
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Presentation1 Presentation1 Presentation Transcript

  • •SALES :- ESSENCE, SKILLS, BARRIERS, SOLUTIONS •PROACTIVE CUSTOMER SERVICE AND IT’s BENIFITS
  • SALES ?
  • being interested using personality establishing rapport being warm and above average
  • -exceeds customer expectations by giving them answers before they even ask a question -reduces costs by reducing inbound phone and email traffic
  • exceeds customer expectations by giving them answers before they even ask a question HOW? No matter how quickly you respond to a customer inquiry, there is still a lag between the customer’s awareness of the problem and its resolution. Looking through customer’s perspective, that how can our product benefit them in their work Proactive messaging specially in the form of festival’s greetings. Periodical Newsletter and follow-ups Knowledgebasis
  • Reduces costs by reducing inbound phone and email traffic Just compare the cost of receiving and responding to several hundred phone calls and emails to the cost of sending a single, well-crafted email message with all details to a targeted list or customer. By applying Objective metrics : SLA’s FCR Use of more online resources Cross-sell or referrals