What is the Total Quality of a Patient's Encounter

  • 383 views
Uploaded on

Total Quality of a Patient's Encounter

Total Quality of a Patient's Encounter

More in: Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
383
On Slideshare
0
From Embeds
0
Number of Embeds
4

Actions

Shares
Downloads
8
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. What is the Total Quality of a Patient’s Encounter (TQE) paulroemer@gmail.com.com
  • 2. Total Quality of a Patient Encounter (TQE) A remarkable experience for every patient every time 2 Pre Hospitalization Post HospitalizationHospitalization HCAHPS Experiences Non Clinical Experiences; patients, family, friends, parking, food service Website, patient portal, call center, CRM, social media, scheduling, admissions, 2nd opinion, referrals billing, collections, claims, scheduling, therapy, appointments, Unsatisfied prospects leave w/o buying Unsatisfied patients don’t return or refer Hospitals ignore much of an individual’s experiences and the opportunities to increase their satisfaction, the dark blue areas.