TeraGo Corporate Services Overview
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Overview of all services offered by TeraGo, including access, voice, data centre, and cloud throughout Canada.
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TeraGo Corporate Services Overview
- 1. © 2015 TeraGo Networks Inc. TeraGo Services Overview Ashish Patel Director, Cloud Services Ashish.Patel@terago.ca
- 2. © 2015 TeraGo Networks Inc.2 About TeraGo: Canada’s Premier Enterprise Class Network, Data, Voice and Largest Enterprise Cloud Services Provider • 14 years of experience • Publicly traded on Toronto Stock Exchange (TSX:TGO) • 200 Employees across Canada • Recent acquisition of RackForce Networks • Award winning firm:
- 3. © 2015 TeraGo Networks Inc.3 • Usage-based hosted Infrastructure & Software Services • Turn-key services for disaster recovery and backup • Hosted PBX and SIP Trunk services TeraGo offers best in class Data Flow integration and superior service to our customers through our own Network, Data Centers, and Cloud services. • Fixed Wireless on licensed spectrum • Fibre and Coax Access • Layer 2, Ethernet based service • 24x5x365 Network Operations Support • 58,000 square feet of data center space, expandable to 150,000 square feet • ~13MW of total provisioned power, expandable to 53MW • Owned and managed Tier 3 data centers available for colocation
- 4. © 2015 TeraGo Networks Inc.4 TeraGo has nationwide network access and connectivity reach that is only for businesses and capable of broadband speeds of up to 1Gbps. Victoria Montreal Calgary Winnipeg Edmonton Windsor Toronto Vancouver Barrie National Fibre Network TeraGo Service Area Vancouver Burnaby Delta Red Deer Edmonton Sherwood Park Nisku Laval West Island Surrey East Laval 23 Ontario Markets New Westminster Richmond Saint-Eustache Brossard Montreal Abbotsford Ottawa Kelowna Longueuil London
- 5. © 2015 TeraGo Networks Inc.5 TeraGo provides Canada’s leading fixed symmetrical wireless Broadband Internet Service Provider only for business • Wholly-owned and managed national IP network • TeraGo owns 76 spectrum licenses covering 75% of Canada’s population • 24x7x365 Network Operations and Technical Support Centers in British Columbia, Alberta and Ontario • 4000+ customer locations in 46 Canadian markets with 99.999% uptime • Connect directly to over 200 peers via all major Canadian peering points
- 6. © 2015 TeraGo Networks Inc.6 Network is engineered to deliver carrier-grade service through the worst expected weather for any given region and the latest technology and monitoring methods to deliver a secure connection to business customers • Each service region is broken up into climate zones • Fog and snow do not impact service quality • Backbone radios and antennas are engineered to ensure 99.999% availability • Backbone mounts are engineered to withstand the ‘30-year storm’ • Proprietary encryption makes data difficult to decipher • Directional radio links – not broadcast or WiFi • Link ID (unique serial number) – is hard coded into each radio • Our 24 x 7 Network Operations Center monitors network to prevent tampering and intrusion
- 7. © 2015 TeraGo Networks Inc.7 TeraGo offers Private Network services capable of delivering secure, predictable and consistent network performance with speeds up to 100Mbps. VPN via MPLS VLAN VLAN Campus Value • Inexpensive point to point connectivity • Turn-key IP solution • Multiple access methods (eg. fibre, T1, DSL) • Independent of the Internet • Performance with committed bandwidth • Independent of the Internet and TeraGo network (P2P) • Performance with bandwidth available at all times Use Case • Businesses that need private connectivity to third-party service or provider. • Businesses with multiple offices and large inter- office data requirements. • Businesses with two offices within line of sight and large inter-office data requirements. Virtual Private Network (VPN) is a private tunnel through a public network, but requires additional measures to ensure security. VLAN is a logical LAN that extends beyond a single traditional LAN, maximizing performance and security.
- 8. © 2015 TeraGo Networks Inc.8 TeraGo offers Fibre Access and Ethernet over Cable (EoC) Services with speeds of up to 10Gbps to meet low latency requirements. • Layer 2 symmetrical Ethernet over Cable service, capable of carrying TeraGo IP access • Owned fibre in Vancouver, Edmonton, and Toronto. With ability to resell fibre at wholesale rates from many major Telco providers in Canada • Ideal for low latency needs • Packaged speeds include 10/100 Mbps & 1/10 Gbps Access • Delivery Interval 35 Business Days (worst case) Downtown Vancouver on-net Fibre
- 9. © 2015 TeraGo Networks Inc.9 TeraGo offers Managed Hybrid Network Services in the form of Active Redundancy for failover protection. • Hybrid solutions using fixed wireless and traditional wireline access facilities (eg. fibre, T1, DSL) • Automatic failover between connections in Active and Passive configurations, including secondary failover options to another carrier network • Integrate into existing Internet environment or build a redundant Internet network Internet Current Provider TeraGo Backbone CO B ` Hub
- 10. © 2015 TeraGo Networks Inc.10 • Usage-based hosted Infrastructure & Software Services • Turn-key services for disaster recovery and backup • Hosted PBX and SIP Trunk services TeraGo offers best in class Data Flow integration and superior service to our customers through our own Network, Data Centers, and Cloud services. • Fixed Wireless on licensed spectrum • Fibre and Coax Access • Layer 2, Ethernet based service • 24x5x365 Network Operations Support • 58,000 square feet of data center space, expandable to 150,000 square feet • ~13MW of total provisioned power, expandable to 53MW • Owned and managed Tier 3 data centers available for colocation
- 11. © 2015 TeraGo Networks Inc.11 TeraGo has capabilities at Data Centers many with Points-of-Presence across Canada that offer Colocation and Cloud Services.
- 12. © 2015 TeraGo Networks Inc.12 TeraGo’s Mississauga Data Center is our flagship Tier 3 facility with state-of- the-art design and construction by Blackberry (Research in Motion). • 6,500 sqft of raised floor white space available today, additional 6,000 sq.ft. is available for expansion • 9.6 MW of total available power to the facility, delivered on two independent 4.8 MW power feeds • 10-600 kVa power generators deployed • A/B power pre-configured in every cabinet • Clean power supplied by double conversion UPS • 2N back up power infrastructure, from two municipal diverse hydro substations dedicated to the complex • Raised floor warm aisle, cold aisle configuration • Carrier-neutral facility with redundant diverse fibre core fed from multiple providers • Multi-factor access authentication • 24/7 monitoring by Network Operations Centre, video monitoring and manned security
- 13. © 2015 TeraGo Networks Inc.13 Kelowna GigaCenter is Western Canada’s flagship Tier 3 data center designed in partnership with IBM, and wholly-owned and operated by TeraGo. • Location Lowest Risk Profile in North America – Very Low Natural Disaster Risk – Dry Moderate Climate – Storms are Rare – Least Windy City in Canada – No Flood Risk • Single Story / 28,600 Square Feet with ability to expand • 6MW Hydro Power (up to 40MW) • Power Density up to 25kW/Rack • Private Vaults and Racks • 10Gbps Datacenter LAN • Carrier Neutral • Staff On-Site 24x7
- 14. © 2015 TeraGo Networks Inc.14 Kelowna GigaCenter offers private data centers in the form of GigaVaults is Western Canada’s flagship Tier 3 data center wholly-owned and operated. • Customizable and Scalable • 12 to 160 Racks • Steel Mesh Roof & Door Security Options • Custom Power & Cooling – Absolute Air Separation – Cold Aisle Containment – In-Row Cooling • Chilled Water Available • Up to 10Gbps LAN to Vault • Fire Suppression with Dry Pipe Pre-Action, and Gas Suppression is Available
- 15. © 2015 TeraGo Networks Inc.15 Kelowna GigaCenter views security as a critical factor in serving our clients. • Physical Security – Federal Government Security Certification – Concrete External Walls & 7 Layers of physical security including biometrics and alarming systems – Background and Criminal Record Checks • Certifications, Compliance, and Procedures: – PCI / DSS Compliant – SSAE16 SOC2 Type 2 – CSAE 5025 Type 2 – ISAE 3000 Type 2 – Cisco CMSP Audit – ITIL Based Support
- 16. © 2015 TeraGo Networks Inc.16 • Usage-based hosted Infrastructure & Software Services • Turn-key services for disaster recovery and backup • Hosted PBX and SIP Trunk services TeraGo offers best in class Data Flow integration and superior service to our customers through our own Network, Data Centers, and Cloud services. • Fixed Wireless on licensed spectrum • Fibre and Coax Access • Layer 2, Ethernet based service • 24x5x365 Network Operations Support • 58,000 square feet of data center space, expandable to 150,000 square feet • ~13MW of total provisioned power, expandable to 53MW • Owned and managed Tier 3 data centers available for colocation
- 17. © 2015 TeraGo Networks Inc.17 Hybrid Infrastructure Capabilities that are secure, reliable, and trusted by Enterprises 3000+ Workloads in operation today
- 18. © 2015 TeraGo Networks Inc.18 Hybrid Infrastructure Capabilities that are secure, reliable, and trusted by Enterprises Hybrid Infrastructure Service Secure & Reliable Solutions for Enterprises Canada’s Largest Independent Cloud Provider 150+ Contracted Customers, including Fortune 100 Colocation Public & Private Cloud Managed IT Services Network Services Storage Services Backup & Recovery Disaster Recovery Security Services Unified Communications • Speed – deploy new applications, projects and solutions in shorter timeframes • Business Agility – change and adjust business requirements for on-demand IT service on-demand, availability, and disaster recovery. • Data Sovereignty - Meet data privacy requirements Value to Enterprise Customers
- 19. © 2015 TeraGo Networks Inc.19 We offer a best in-class ITIL based Managed Support Services that enable you to focus on your business. Managed OS Patch & Management RackForce performs the majority of server management tasks (up to the OS), freeing customer resources to focus on other priorities more unique and strategic to their business. Customers receive tailored automated alerting, dashboards and reporting features. We take proactive and comprehensive role in maintaining the server, including OS patch management. Managed Threshold Monitoring Clients are provided an array of standard features that increase manageability and monitoring of server operation. Key features such as automated alerting and performance dashboards deliver valuable insight into the state and performance of customer's servers. Basic Support Suited for clients who are self-sufficient and seeking to retain full ownership and responsibility for managing their operating system and application. We will manage and monitor the underlying infrastructure and hypervisor. This level is useful for less critical applications where the customer has adequate self-support capabilities, and for dynamic environments such as development & test.
- 20. © 2015 TeraGo Networks Inc.20 TeraGo provides Unified Communications for your enterprise that leverage premier network service capabilities, integrated with its Voice Cloud Services. Value 1. Ease of use for customers coupled with cost savings 2. Compelling Applications 3. Ease of Provisioning and Management Key Offerings • Hosted PBX – Puts the customer phone switch (PBX) in a managed, secure and reliable cloud environment. • SIP Trunking – Allows customers to move away from expensive legacy PRI’s traditionally provided by the incumbent telecoms. It runs their phone services over an IP connection that TeraGo can provide.
- 21. © 2015 TeraGo Networks Inc.21 • Usage-based hosted Infrastructure & Software Services • Turn-key services for disaster recovery and backup • Hosted PBX and SIP Trunk services TeraGo offers best in class Data Flow integration and superior service to our customers through our own Network, Data Centers, and Cloud services. • Fixed Wireless on licensed spectrum • Fibre and Coax Access • Layer 2, Ethernet based service • 24x5x365 Network Operations Support • 58,000 square feet of data center space, expandable to 150,000 square feet • ~13MW of total provisioned power, expandable to 53MW • Owned and managed Tier 3 data centers available for colocation Deep Integration that enable Hybrid capabilities
- 22. © 2015 TeraGo Networks Inc. Contact Information Ashish Patel Director, Cloud Services TeraGo Networks Inc. e. ashish.patel@terago.ca p. (905) 482-6516
Editor's Notes
- How are we differentiated? Facilities based: We deliver on our network 4 hour mean time to repair 99.9% SLA Quality bandwidth – customers get what we say, dedicated means dedicated National Network Presence means we can provide solutions for multiple locations Technical and design flexibility Smaller Company means Quick and Reliable Customer Service & Sales Support Our B2B Only Approach means we Sell, Support and Focus on Carrier Grade Solutions strictly for business True Redundancy to fibre offerings as well as in situations where competitive fibre exists
- WEATHER Weather is an issue for some fixed wireless carriers if not engineered properly. It’s rain that we are mainly concerned about because it creates a physical barrier between point A and point B. To address this issue, we have analyzed the last 30 years of weather data in each city to determine the worst case scenario – the “30-year storm”. Based on that data, we engineer the network using the appropriate radios for each city to deliver four nines customer availability within our 5 KM and 10 KM service rings regardless of typical or even extreme weather. Ice becomes a problem only if it is 1.5 inches or more thick. SECURITY Fixed wireless is not WiFi: it’s point-to-point, line-of-sight radio transmission. You cannot sit in the parking lot of your office building with your laptop and access TeraGo’s network. If someone tried to intercept a customer’s transmission, they would have to do the following: physically go to the rooftop; place their equipment within line-of-sight of the hub and within the centre of the transmission path of the radios. Having done all of that, they would be faced with proprietary communications protocols and data cryptography which would render the data useless to them. There are actually 3 levels of security protecting your data: (1) Each radio manufacturer uses a proprietary, over the air communications protocol that has built-in security. (2) All radios use some form of cryptography. (3) TeraGo programs a link ID in each radio to make sure that only radio A can talk to radio B through MAC address recognition. If a third radio was inserted in front of radio A and B, communication would be denied. With those levels of security, its virtually impossible for an intruder to intercept and decipher your data. By comparison, data that travels over a fibre network is clear and unencrypted. Once a fibre network is breached, the data is available. Finally, Industry Canada guarantees that the licensed spectrum controlled by TeraGo belongs to TeraGo; no one other than TeraGo can transmit data using our frequencies.
- VLAN - Symmetrical & Scalable - Premium SLA - 24/7 Customer Service - 4 Hour Mean Time to Repair
- Owned facilities 2 in Vancouver (Vault and 701) 2 in Kelowna (Gigacenter, Landmark) 1 in Mississauga (Tahoe) 1 in Vaughan (Toronto North) Shared Capabilities 1 in Calgary (AXIA Supernet) 1 in Winnipeg 1 in Barrie (IBM) 1 in Toronto (Equinix)
- History Operating Since 2001 as a Managed Hosting Provider Focus: Secure, Reliable & Custom Solutions -> Enterprise Market Canada’s Largest Independent Enterprise Cloud Service Provider Over 150 Contracted Customers, Ranging from SMB to Fortune 100 National Network with Four Cloud Delivery Centers Primary Services -> “GigaCenter” in Kelowna, BC One of the Safest Locations in NA to Locate a Data Center IBM RackForce Signed an Enterprise Services Agreement with IBM in 2007 to Provide Managed Cloud and Colocation This Has Been a Very Successful Relationship in Canada RackForce is Now in the Process of Adding Power Systems to its Cloud Offering Expectation for Existing Customer Growth and New Customer Additions in the Enterprise Customer Power Systems Category Large Installed Base of IBM P-series Customers Requiring a Hosting Partner IBM’s Sale of X-series Server Hardware to Lenovo Enables RackForce’s Use of Less Expensive Commodity Hardware, Boosting RackForce Margins CISCO Cisco and RackForce Jointly Market and Sell Cloud Services VMWare RackForce is VMware's Largest Canadian Cloud Service Provider Partner
- Basic Support Suited for clients who are self-sufficient and seeking to retain full ownership and responsibility for managing their environment. This level is useful for less critical applications where the customer has adequate self-support capabilities, and for dynamic environments such as development & test. Issues supported to the hardware infrastructure. Co-Managed Support Clients are provided an array of standard features that increase manageability and monitoring of server operation. Key features such as automated alerting and performance dashboards deliver valuable insight into the state and performance of customer's servers. 24x7x365 NOC monitoring of key hardware components, resource limits, systems and processes. Problem resolution coordination with customer to determine and configure appropriate monitoring thresholds. Installation and configuration of monitoring agents as required; Automated, proactive alerts such as hardware or threshold events, process events. Proactive Critical “call-out” notification for Severity 1 issues. Real-time and historical web-based dashboards with useful resource utilization views. Fully Managed Support RackForce performs the majority of server management tasks (up to the OS), freeing customer resources to focus on other priorities more unique and strategic to their business. Customers receive tailored automated alerting, dashboards and reporting features. RackForce takes proactive and comprehensive role in maintaining the server, including OS patch management. Managed problem determination and resolution of in-scope services. Managed system installation, configuration, and patching of customer environment. Maintain operational support procedures and evaluate planned changes to the server environment and advise of any requirements to support such changes. Automated, proactive alerting of events. Customized dashboards and reporting