SlideShare a Scribd company logo
1 of 25
Towards Compensable SLAs
Prof. Dr. Antonio Ruiz-Cortés
SLA
?
4
Provision
Compliance
Monitor
Workload optimization
QoS
SLA
Customizing
Pricing
Service Level Objective
SLA
What is my risk?
Should I change my provider?
Am I using all the resources
that I paid for?
Can I be more competitive?
Can I accept more customers?
Should I break my guarantees?
SLA
Domain
SLA SLA
Tools
1 2
iAgreeWS-Agreement
CSP
Mapping
SLA
Modeling
Analysis
Compensations
Pricing
Availability
Analysis SLA-Driven
SaaS
Compensations
Pricing
Availability
Analysis SLA-Driven
SaaS
Compensable
SLA
Compensable
Guarantee
SLO
Compensations
Compensation Function
Service property
Valid = Consistent + Saturated
v1 ≤ v1 (Increasing Utility Function)
v1 ≥ v1 (Decreasing Utility Function)
Interest
Precedence
Valid = Consistent + Saturated
v1 ≤ v1 (Increasing Utility Function)
v1 ≥ v1 (Decreasing Utility Function)
Interest
Precedence
SLO
Compensable Guarantee
Thresold is the less interesting value
Thresold should have no compensation
Compensations
Pricing
Availability
Analysis SLA-Driven
SaaS
www.isa.us.es/IDEAS
Modeling
Scalability Engine
Claiming Engine
Risk Dashboard
Analysis
Purchising
What is my risk?
Should I change my provider?
Am I using all the resources
that I paid for?
Can I be more competitive?
Can I accept more customers?
Should I break my guarantees?
Towards automation of Governance
SLA
Thank you!!

More Related Content

Similar to Towards Compensable SLAs

Transition To Saa S The Challenges And Solutions
Transition To Saa S  The Challenges And SolutionsTransition To Saa S  The Challenges And Solutions
Transition To Saa S The Challenges And Solutions
premanand_s
 

Similar to Towards Compensable SLAs (20)

2020 10-08 measuring-qualityinproduction
2020 10-08 measuring-qualityinproduction2020 10-08 measuring-qualityinproduction
2020 10-08 measuring-qualityinproduction
 
DevOps Enablement Roadmap Considerations for Enablement Teams
DevOps Enablement Roadmap Considerations for Enablement TeamsDevOps Enablement Roadmap Considerations for Enablement Teams
DevOps Enablement Roadmap Considerations for Enablement Teams
 
Building a Next-Generation AWS MSP Business - AWS Partner Summit Mumbai 2018.pdf
Building a Next-Generation AWS MSP Business - AWS Partner Summit Mumbai 2018.pdfBuilding a Next-Generation AWS MSP Business - AWS Partner Summit Mumbai 2018.pdf
Building a Next-Generation AWS MSP Business - AWS Partner Summit Mumbai 2018.pdf
 
GPSBUS204_Building a Profitable Next Generation AWS MSP Practice
GPSBUS204_Building a Profitable Next Generation AWS MSP PracticeGPSBUS204_Building a Profitable Next Generation AWS MSP Practice
GPSBUS204_Building a Profitable Next Generation AWS MSP Practice
 
GPS: Starting Out with the AWS Partner Network - GPSBUS223 - re:Invent 2017
GPS: Starting Out with the AWS Partner Network - GPSBUS223 - re:Invent 2017GPS: Starting Out with the AWS Partner Network - GPSBUS223 - re:Invent 2017
GPS: Starting Out with the AWS Partner Network - GPSBUS223 - re:Invent 2017
 
GPSBUS223-Starting Out with the AWS Partner Network
GPSBUS223-Starting Out with the AWS Partner NetworkGPSBUS223-Starting Out with the AWS Partner Network
GPSBUS223-Starting Out with the AWS Partner Network
 
[REPEAT 2] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R2) - AW...
[REPEAT 2] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R2) - AW...[REPEAT 2] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R2) - AW...
[REPEAT 2] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R2) - AW...
 
[REPEAT] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R) - AWS r...
[REPEAT] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R) - AWS r...[REPEAT] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R) - AWS r...
[REPEAT] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R) - AWS r...
 
[REPEAT 1] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R1) - AW...
[REPEAT 1] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R1) - AW...[REPEAT 1] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R1) - AW...
[REPEAT 1] Iterating Towards a Cloud-Enabled IT Organization (ENT204-R1) - AW...
 
Shared Services Short - Sep 2022.pptx
Shared Services    Short - Sep 2022.pptxShared Services    Short - Sep 2022.pptx
Shared Services Short - Sep 2022.pptx
 
Auto Scaling Prime Time: Target Tracking Hits the Bullseye at Netflix - CMP31...
Auto Scaling Prime Time: Target Tracking Hits the Bullseye at Netflix - CMP31...Auto Scaling Prime Time: Target Tracking Hits the Bullseye at Netflix - CMP31...
Auto Scaling Prime Time: Target Tracking Hits the Bullseye at Netflix - CMP31...
 
Using AWS to Achieve Both Autonomy and Governance at 3M
Using AWS to Achieve Both Autonomy and Governance at 3MUsing AWS to Achieve Both Autonomy and Governance at 3M
Using AWS to Achieve Both Autonomy and Governance at 3M
 
DEV332_Using AWS to Achieve Both Autonomy and Governance at 3M
DEV332_Using AWS to Achieve Both Autonomy and Governance at 3MDEV332_Using AWS to Achieve Both Autonomy and Governance at 3M
DEV332_Using AWS to Achieve Both Autonomy and Governance at 3M
 
How to Say Yes to Self-Service in the Cloud and Become an IT Hero (ENT217) | ...
How to Say Yes to Self-Service in the Cloud and Become an IT Hero (ENT217) | ...How to Say Yes to Self-Service in the Cloud and Become an IT Hero (ENT217) | ...
How to Say Yes to Self-Service in the Cloud and Become an IT Hero (ENT217) | ...
 
What if you're the SaaS?
What if you're the SaaS?What if you're the SaaS?
What if you're the SaaS?
 
Transition To Saa S The Challenges And Solutions
Transition To Saa S  The Challenges And SolutionsTransition To Saa S  The Challenges And Solutions
Transition To Saa S The Challenges And Solutions
 
AWS Technical Due Diligence Workshop Session One
AWS Technical Due Diligence Workshop Session OneAWS Technical Due Diligence Workshop Session One
AWS Technical Due Diligence Workshop Session One
 
Incorporating the AWS Well-Architected Framework into Your Architecture (ARC2...
Incorporating the AWS Well-Architected Framework into Your Architecture (ARC2...Incorporating the AWS Well-Architected Framework into Your Architecture (ARC2...
Incorporating the AWS Well-Architected Framework into Your Architecture (ARC2...
 
SAP GRC
SAP GRC SAP GRC
SAP GRC
 
Webinar: Accelerate Your Cloud Business With CloudHealth
Webinar: Accelerate Your Cloud Business With CloudHealthWebinar: Accelerate Your Cloud Business With CloudHealth
Webinar: Accelerate Your Cloud Business With CloudHealth
 

Recently uploaded

Gardella_Mateo_IntellectualProperty.pdf.
Gardella_Mateo_IntellectualProperty.pdf.Gardella_Mateo_IntellectualProperty.pdf.
Gardella_Mateo_IntellectualProperty.pdf.
MateoGardella
 
An Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdfAn Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdf
SanaAli374401
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
QucHHunhnh
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
heathfieldcps1
 

Recently uploaded (20)

ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot Graph
 
Gardella_Mateo_IntellectualProperty.pdf.
Gardella_Mateo_IntellectualProperty.pdf.Gardella_Mateo_IntellectualProperty.pdf.
Gardella_Mateo_IntellectualProperty.pdf.
 
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
 
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
 
PROCESS RECORDING FORMAT.docx
PROCESS      RECORDING        FORMAT.docxPROCESS      RECORDING        FORMAT.docx
PROCESS RECORDING FORMAT.docx
 
fourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writingfourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writing
 
APM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across SectorsAPM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across Sectors
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdf
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
 
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptxINDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
 
An Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdfAn Overview of Mutual Funds Bcom Project.pdf
An Overview of Mutual Funds Bcom Project.pdf
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
 
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
 
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxUnit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 

Towards Compensable SLAs

Editor's Notes

  1. LITTLE ROBOT THAT MAKE COMPUTERS TO FALL IN LOVE SYSTEM INTEGRATION AS LOVE: NON-FUNCTIONAL ISSUES ARE IMPORTANT
  2. Semantics Priority Principle. while keeping close to the iAgree conceptual model (SLA ≈ CSP…) The target domain and style, (CSP in this case) must be chosen according to the source model. Thus, an iAgree document is, in esence a set of expressions that can be interpreted as constraints. In this sense the expressiveness of condition languages must match the expressiveness supported by the underlying CSP solver.