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Customer Engagement & Services Schematic
1. Customer Engagement & Services Schematic
Capability Capability: Process
Service Family Service
Many:1 or 1:1
Organization
Function
Many:1 or 1:1
Functional Role
Customer
Many:Many,
Many:1 or 1:1
Stakeholder
Many:Many,
Many:1 or 1:1
SLA
• For any service provided
these relationships exists
and should be considered
to ensure consistency of
delivery and ability to meet
quality standards.
Reproduction is not permitted without permission from the author: Maribeth Achterberg