1. Knowledge Management by: Megat Zainurul Anuar bin Megat Johari DREAMSOFT (M)SDN BHD http://www.thedreamsoft.com
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6. what is knowledge HOW to do things WHERE to find examples WHOM to ask for help
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24. knowledge sharing EXPERTISE DECISION-MAKING POWER Experts ‘T’ Expert ‘M’ Working and Learning together Expert ‘E’ Expert ‘G’ Experts ‘A’
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26. Knowledge conversion: tacit & explicit- the bread maker example individual +group + org creation of the new product enriched MEGAT and the team's TK base tacit individual +individual MEGAT training with the hotel’s baker group + organisation standardization of this K into a manual and embodying it in the product Individual + group sharing the TK with product development team tacit tacit tacit explicit explicit explicit explicit
33. knowledge management technologies….there is more EXTRANETS KACA Knowledge Management DATA WAREHOUSE WEB CONFERENFING DOCUMENT MANAGEMENT WORK FLOW DECSION S.SYSTEM GROUPWARE KNOWLEDGE REFINEMENT INTRANETS
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