The Postal Market has to adapt to the future. Though the physical mail market is shrinking, the amount of messages (communication) is increasing.IM, emails etc are serving the customers' needs, so that the traditional postal service providers are challenged to rethink their value set to create the next competetive advantage....
17. Broadband Penetration
EU-Data Protection Directive
New Communication Channels
EU-Service Directive
Mobile Communication E-Government initiatives
(e.g. De-Mail Law Germany)
Social Media
Green Initiatives
Individualisation
Ageing
Pull instead of push
„Digital Characters“
„Usage“ instead of „Ownership“
OVERVIEW
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
27. Digital
Immigrants Consumers prefering prefering paper invoices in %**
Percentage of consumers paper invoices
20% Digital
Germany 78
Outsiders
39% Austria 75
UK 73
Switzerland 71
US 66
Digital 0 20 40 60 80
Natives
41%
Sources: DIVSI Milieu Studie 2012
Austria Post/IFES 2011; VDBF 2010; EMSA UK 2011;
Swiss Post 2011; EMA US 2010
SUMMARY
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
28. WHAT CAN WE LEARN?
fp-francotyp.com
F00.10 - Rev. 3.0
29. MESSAGE VOLUME VS DECLINE OF PHYSICAL POST MARKET
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
32. Impact on Communication Market
Change from sender to recipient driven modell
(pull instead of push modell)
Decline of physical mail
Individualisation - customisation
No single communciation strategy
Need for multi-channel solutions
Sources: DIVSI Milieu Studie 2012
Austria Post/IFES 2011; VDBF 2010; EMSA UK 2011;
Swiss Post 2011; EMA US 2010
SUMMARY
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
33. Postal Customer /
incumbent sender
Neopost
Pitney Bowes
Frama
Telefrank
CHANGES IN THE COMPETETIVE ENVIRONMENT
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
34. Franking / Inserting
Postal Customer /
Beta Systems
incumbent WebStamp (CH Post)
Online Postage
Software sender
BTA Digital Works Opex Earth Class Mail
(Neopost) SmartStamp (Royal Mail) Wincor Inbound mail IBML
Consolidation / Sorting zazzle StampIt (DPAG) Nixdorf Innosource Eastman Kodak
Elsag Datamat PostMatic Ernst Reiner GmbH Kofax
TrackMyMail QuickSort Click-n-ship (USPS) Duplo Kern
freesort Outbound mail Buhr
Software/Services Satori Software Endicia.com s Inscerco
Grützmacher
BriefGenio Hefter
Cendris Stralfors Presort
DuoShare Stamps.com Gunther Böwe Bell & Howell
PostCon (TNT) Data-Pac
DocumentCodX Software Franking
Hasler Océ
Harte-Hanks Pegasus Gruppe
ManagementPrint And More iab Printer manufacturer
Neopost
Neopost Dym Bixolon Ricoh Seiko Epson
Inserting Asmarc
Hybrid Mail
RR Donnelley
Esker
Pitney Bowes
Pitney Bowes
Frama
o
Rena Systems
Xerox
Canon
HP
Integram Expedited Printsoft Frama Telefrank Astro Samsung Lexmark
eCopy Telefrank Videojet Tech.
Zebra Brother OKI
iq letternet
Business Process
Automatic Data Nirva Systems Tech.
PolyIC
Accu-Sort Systems
PrintCom
Outsourcing Processing Technologies
QM
(DPAG) 3M
Solystic
Technology
Captaris ReadSoft Royal Mail
IBM CodX DHL UPS
Softwar foxray Cendris Deutsche Post TNT
Emtex e ecom USPS La Poste FedEx
Niit Smart Serve DDD
Service Point Solutions Adobe
Microsoft PIN Group
Software Pitney Bowes
IBC
omtool Deutsche Post Com
Solutions Mentana Claimsoft SAP
DST Systems DATEV
AuthentiDate D-Trust
Carriers
Oracle
Ikon Office Solutions De-Mail / Regify
Trustweaver TC Trustcenter
Deutsche Telekom
secure e-mail Diebold Totemo
United Internet Deutsche Post Software for
GNU Privacy Guard
PGP Corporation document creation
T-Systems PayPal (eBay) Sage Software
Electronic Signature
/ Timestamps
MULTIDIMENSIONAL POSTAL WORLD
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
39. Digitalisation
as an opportunity, not as a threat
Transform core business into the digital world
„Managing Trust“ is key asset of postal players
Protecting privacy in the digital world
Secure communication channels – physical, hybrid, digital
E-identification services
Secure payment options
Developing multichannel-platforms
SUMMARY
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
40. INNOVATION AS A CORE ASSET
fp-francotyp.com
F00.10 - Rev. 3.0
41. PAST UNDERSTANDING OF INNOVATION
Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
Capgemini RAIN fp-francotyp.com
42. mainly tech driven
PAST UNDERSTANDING OF INNOVATION
Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
Capgemini RAIN fp-francotyp.com
43. mainly tech driven
often not market-oriented
PAST UNDERSTANDING OF INNOVATION
Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
Capgemini RAIN fp-francotyp.com
44. mainly tech driven
often not market-oriented
neither user-oriented
PAST UNDERSTANDING OF INNOVATION
Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
Capgemini RAIN fp-francotyp.com
45. mainly tech driven
often not market-oriented
neither user-oriented
often only enhancements
PAST UNDERSTANDING OF INNOVATION
Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
Capgemini RAIN fp-francotyp.com
46. mainly tech driven
often not market-oriented
neither user-oriented
often only enhancements
mostly in-house
PAST UNDERSTANDING OF INNOVATION
Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
Capgemini RAIN fp-francotyp.com
47. NEW UNDERSTANDING OF INNOVATION (I)
Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
Capgemini RAIN fp-francotyp.com
48. NEW UNDERSTANDING OF INNOVATION (II)
Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
Capgemini RAIN fp-francotyp.com
52. THE FUTURE WAY OF MAIL COMMUNICATION
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
53. Single access point for all mail communication needs: physical, hybrid
and digital / secure electronic mail
FP Portal allows customers to individually manage their mail
communication tailored to their needs
Multi-channel option keeps mail comunication revenues in the postal
stream instead of divertign it totally to the digital world
FP POSTBASE
SUMMARY
53 Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
54. THE FUTURE
FURTHER WAY OF MAIL COMMUNICATION
SUMMARYGROWTH OPPORTUNITY
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
55. Banks
E-Health Customer benefits
SOHO
Insurance Cost savings up to 80% per letter
Communication process without
media disruption
SME Consumers
Workflow integration
Industry E-Justice Higher convenience
Public Authorities
De-Mail market expectations
in bn. 5,5 bn items
items ~ 1,8 bn. €
Strategy: The Future Digital Letter 5
Sales acitivities have been started 4
3
Main focus on Small- and Mid Cap
Companies and Public Authorities 2
Further approach: Cooperations 1 550 Mill items
~ 180 Mill. €
DE-MAIL FACT SHEET
55 Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
56. Source: BSI, Lagebericht 2010; Radicati E-Mail-Statistics Report 2009
www.all-about-security.de, 09.12.2009
Trends and Drivers Impact on Communication Market
New Communication Channels E-Government initiatives (e.g. De-Mail) Change from sender to recipient driven
Broadband Penetration EU-Service Directive model (pull instead of push model)
Mobile Data Protection Laws Decline of physical mail
Social Media Green Initiatives Stronger
Individualisation of
communication / need for customisation
No single communication strategy
Ageing Individualisation
Pull instead of push
„Digital Characters“
„Usage“ instead of „Ownership“
Need for secure legally valid electronic mail solutions FP‘s Multi-Channel Strategy
More than 35bn e-mails per day in Germany
98 % Spam-Mails
41 % with malware etc.
95% of e-mails are not encrypted
Only 76% e-mail delivery rate
E-Mail = unencrypted, unprotected, unverified
LAST SLIDE
Source: BSI, Lagebericht 2010; Radicati E-Mail-Statistics Report 2009
www.all-about-security.de, 09.12.2009
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
57. Oliver Kempkens Dr. Monika Plum
Head of Innovation & eBusiness Head of Business Development & Public Affairs
Tel: +49 3303 525 326 Tel: +49 3303 525 973
E-mail: o.kempkens@francotyp.com E-mail: m.plum@francotyp.com
Francotyp-Postalia
www.fp-francotyp.com
Address: Triftweg 21-26
16547 Birkenwerder
Germany
CONTACT
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
58. SOCIAL MEDIA
Capgemini RAIN Session POSTEXPO 2012
Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com