© Operational Excellence Consulting. All rights reserved.
Baldrige
Excellence
Framework
(2015-2016)
© Operational Excellence Consulting. All rights reserved. 2
Program Objectives
By the end of the program, you will be able...
© Operational Excellence Consulting. All rights reserved. 3
Contents
1. Overview of the Baldrige Excellence Framework
2. B...
© Operational Excellence Consulting. All rights reserved.
Overview of the Baldrige
Excellence Framework
1
© Operational Excellence Consulting. All rights reserved. 5
What is the Baldrige Performance
Excellence Program?
• Preside...
© Operational Excellence Consulting. All rights reserved. 6
What is the Purpose of the Baldrige
Excellence Award?
• Identi...
© Operational Excellence Consulting. All rights reserved. 7
What are the Benefits of the Award
Framework?
• Improve perfor...
© Operational Excellence Consulting. All rights reserved. 8
Who Can Apply for the Baldrige
Excellence Award?
• The award i...
© Operational Excellence Consulting. All rights reserved. 9
How is an Organization Selected as
a Baldrige Award Winner?
• ...
© Operational Excellence Consulting. All rights reserved. 10
Key Characteristics of the Baldrige
Excellence Framework
• Fo...
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Criteria Categories
1. Leadership
2. Strategy
3. Customers
4....
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The Role of Core Values and Concepts
Overview of Baldrige Awa...
© Operational Excellence Consulting. All rights reserved. 13
Core Values & Concepts
• The Criteria are built on the follow...
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Baldrige Criteria for
Performance Excellence
2
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Baldrige Criteria for Performance
Excellence
Baldrige Criteri...
© Operational Excellence Consulting. All rights reserved. 16
Organizational Profile
P.1 Organizational Description
P.2 Org...
© Operational Excellence Consulting. All rights reserved. 17
1. Leadership (120 pts.)
• Senior leaders’ actions, organizat...
© Operational Excellence Consulting. All rights reserved. 18
3. Customers (85 pts.)
• Listening to the voice of the custom...
© Operational Excellence Consulting. All rights reserved. 19
5. Workforce (85 pts.)
• Building an effective workforce envi...
© Operational Excellence Consulting. All rights reserved. 20
7. Results (450 pts.)
• Performance and improvement in all ke...
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Scoring System
3
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Category Point Values
Category Point Values
1 Leadership 120
...
© Operational Excellence Consulting. All rights reserved. 23
Process Scoring Guidelines
• “Process” refers to the
methods ...
© Operational Excellence Consulting. All rights reserved. 24
Evaluating Processes
• Approach: How do you accomplish your
o...
© Operational Excellence Consulting. All rights reserved. 25
Results Scoring Guidelines
• “Results” refers to the
organiza...
© Operational Excellence Consulting. All rights reserved. 26
Evaluating Results
• Levels: What is your current performance...
© Operational Excellence Consulting. All rights reserved.
Baldrige Assessment
Process
4
© Operational Excellence Consulting. All rights reserved. 28
Baldrige
Assessment
Process
Baldrige Assessment Process
© Operational Excellence Consulting. All rights reserved.
Baldrige Site Visit
5
© Operational Excellence Consulting. All rights reserved. 30
Objective of the Site Visit
• Verify and Clarify
 Appropriat...
© Operational Excellence Consulting. All rights reserved.
Baldrige Award Recipients
6
© Operational Excellence Consulting. All rights reserved. 32
The Baldrige Award Recipients…
Baldrige Award Recipients
© Operational Excellence Consulting. All rights reserved. 33
Baldrige Award Recipients
• Education
 Montgomery County Pub...
© Operational Excellence Consulting. All rights reserved. 34
Baldrige Award Recipients
• Healthcare
 Henry Ford Health Sy...
© Operational Excellence Consulting. All rights reserved. 35
Baldrige Award Recipients
• Manufacturing
 Nestlé Purina Pet...
© Operational Excellence Consulting. All rights reserved.
(Your Organization
Performance
& Alignment Plan)
7
© Operational Excellence Consulting. All rights reserved. 37
Let’s Go For It!
© Operational Excellence Consulting. All rights reserved.
About
Operational Excellence
Consulting
© Operational Excellence Consulting. All rights reserved. 39
About Operational Excellence
Consulting
• Operational Excelle...
© Operational Excellence Consulting. All rights reserved.
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please visit us at:
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Baldrige Excellence Framework (2015-2016) by Operational Excellence Consulting

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The Baldrige Excellence Framework or Malcolm Baldrige National Quality Award (MBNQA) is the most prestigious award conferred on U.S. organizations in the business, health care, education, and nonprofit sectors in recognition of their attainment of world-class standards of performance excellence. The award is given by the President of the United States.

In fact, a National Institute for Standards and Technology (NIST) study in 2000 suggests that the companies comprising the Baldrige award winners have reported average compounded annual growth rates exceeding nine percent, and Kosko (2001) reports that, for the past 7 years, the Baldrige award winners have consistently outperformed the Standard and Poor’s 500 stock index by 4.4 to one.

LEARNING OBJECTIVES

• Understand the Baldrige framework as a model for performance excellence
• Explain the Baldrige Criteria for Performance Excellence
• Define the Baldrige Criteria Point Values and Scoring Guidelines
• Describe the Baldrige assessment and site visit process

CONTENTS

• Overview of the Baldrige Award
• Baldrige Criteria for Performance Excellence
• Scoring System
• Baldrige Assessment Process
• Baldrige Site Visit
• Baldrige Award Recipients

To download this complete presentation, please go to: http://www.oeconsulting.com.sg

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  • The Malcolm Baldrige National Quality Award recognized businesses for performance excellence. The award recognizes those businesses in the business, healthcare, education, and non-profit sectors. Two awards are given in each sector annually. This award was created to focus on quality improvement among products, service, customer quality, strategic quality, and overall organizational quality. As such, companies who receive this award serve as role models for other businesses to follow. In addition, this award promotes information and performance excellence sharing among organizations in order to increase competitiveness in the industry. The main characteristic of the Malcolm Baldrige National Quality Award is continuous improvement.
  • The Malcolm Baldrige National Quality Award recognized businesses for performance excellence. The award recognizes those businesses in the business, healthcare, education, and non-profit sectors. Two awards are given in each sector annually. This award was created to focus on quality improvement among products, service, customer quality, strategic quality, and overall organizational quality. As such, companies who receive this award serve as role models for other businesses to follow. In addition, this award promotes information and performance excellence sharing among organizations in order to increase competitiveness in the industry. The main characteristic of the Malcolm Baldrige National Quality Award is continuous improvement.
  • Category 1 – leadership:This category is used to examine your company’s top management, and their actions to support and direct the company. In addition, it also evaluates the organizations duty to fulfill its role in ethical and social responsibility. Category 2 – Strategic planning: This category examines how the organization develops and implements action plans and strategic processes. It also examines how these implementations are measured and documented for improvement as the situation constantly changes.
  • Category 3 – Customer Focus: This category examines how the company is developing customers in long-term mutual relationships. It also includes how the organization is listening to the customers, documenting their needs, and creating innovative products or services to fulfill those needs. In addition, it examines how the company is using this information to continue to build customer relations and utilize this information to improve the company’s strategies and goals. Category 4 – Measurement, Analysis, and Knowledge of Management: Examines how the company is gathering, organizing, processing, and using data to improve its processes.
  • The MBNQA has a unique scoring system in which scores are based on a percent basis. IN addition, this system is based on the evaluation of (1) processes and (2) results. The process dimension reflects the methods and theologies which a company uses in their leadership, strategic systems, measurement/analysis/knowledge, customer focus, and workforce focus (categories 1 – 6). This dimension is a factor of approach, deployment, learning, and integration (ADLI). This refers to the methods used by the organization, the way in which they deploy their methods, the way in which the organization learns from their approach, and the extent to which the integrate their findings to align with company-wide goals for continuous improvement.
  • The MBNQA has a unique scoring system in which scores are based on a percent basis. IN addition, this system is based on the evaluation of (1) processes and (2) results. The process dimension reflects the methods and theologies which a company uses in their leadership, strategic systems, measurement/analysis/knowledge, customer focus, and workforce focus (categories 1 – 6). This dimension is a factor of approach, deployment, learning, and integration (ADLI). This refers to the methods used by the organization, the way in which they deploy their methods, the way in which the organization learns from their approach, and the extent to which the integrate their findings to align with company-wide goals for continuous improvement.
  • The MBNQA has a unique scoring system in which scores are based on a percent basis. IN addition, this system is based on the evaluation of (1) processes and (2) results. The process dimension reflects the methods and theologies which a company uses in their leadership, strategic systems, measurement/analysis/knowledge, customer focus, and workforce focus (categories 1 – 6). This dimension is a factor of approach, deployment, learning, and integration (ADLI). This refers to the methods used by the organization, the way in which they deploy their methods, the way in which the organization learns from their approach, and the extent to which the integrate their findings to align with company-wide goals for continuous improvement.
  • Stage 1 – The first step in receiving the Baldrige Award is to submit an application to the National Institute of Standards and Technology (NIST) in consideration for eligibility. After the application is submitted, it is then reviewed by Baldrige examiners. The examiner then review the application and determine which companies will continue for further review, while the companies who are not selected are given feedback.Stage 2 – Those companies who are selected are then subject to a consensus review by senior examiners, who then determines whether or not the company is qualified for an on-site visit review. These companies who quality for the site visit are known as “Baldrige qualified.”Stage 3 – The site visit is the last stage in which three to four Baldrige examiners tour the company and evaluate its processes and systems. The examiners then provide a feedback report to the company along with their Baldrige score. This feedback ultimately provides the company with evaluations on their strengths and weaknesses within the seven categories.
  • Baldrige Excellence Framework (2015-2016) by Operational Excellence Consulting

    1. 1. © Operational Excellence Consulting. All rights reserved. Baldrige Excellence Framework (2015-2016)
    2. 2. © Operational Excellence Consulting. All rights reserved. 2 Program Objectives By the end of the program, you will be able to: • Understand the Baldrige framework as a model for performance excellence • Explain the Baldrige Criteria for Performance Excellence • Define the Baldrige Criteria Point Values and Scoring Guidelines • Describe the Baldrige assessment and site visit process Copyrights of all the images used in this presentation are held by their respective owners.
    3. 3. © Operational Excellence Consulting. All rights reserved. 3 Contents 1. Overview of the Baldrige Excellence Framework 2. Baldrige Criteria for Performance Excellence 3. Scoring System 4. Baldrige Assessment Process 5. Baldrige Site Visit 6. Baldrige Award Recipients 7. (Your organization’s performance and alignment plan) NOTE: As this is a PREVIEW, only selected slides are shown. To download the complete presentation, please visit: http://www.oeconsulting.com.sg
    4. 4. © Operational Excellence Consulting. All rights reserved. Overview of the Baldrige Excellence Framework 1
    5. 5. © Operational Excellence Consulting. All rights reserved. 5 What is the Baldrige Performance Excellence Program? • Presidential award • Created in 1987 by Public Law 100-107 • Highest level of national recognition for performance excellence • Traditionally presented by the President of the United States Overview of Baldrige Award
    6. 6. © Operational Excellence Consulting. All rights reserved. 6 What is the Purpose of the Baldrige Excellence Award? • Identify organizations that will serve as role models for other organizations • Help organizations assess their improvement efforts • Help to strengthen U.S. competitiveness Overview of Baldrige Award
    7. 7. © Operational Excellence Consulting. All rights reserved. 7 What are the Benefits of the Award Framework? • Improve performance and achieve world-class results • Seek “the most cost-effective, value-added business audit available anywhere” • Objectively clarify your organization’s strengths and weaknesses Overview of Baldrige Award
    8. 8. © Operational Excellence Consulting. All rights reserved. 8 Who Can Apply for the Baldrige Excellence Award? • The award is open to organizations in the following sectors:  Manufacturing  Service  Small business  Education  Healthcare  Non-profit Overview of Baldrige Award
    9. 9. © Operational Excellence Consulting. All rights reserved. 9 How is an Organization Selected as a Baldrige Award Winner? • 55% of evaluation is based on how the organization is run (process); 45% on the basis of performance (results) • Every major part of the organization is assessed • Strong commitment to continuous improvement Overview of Baldrige Award
    10. 10. © Operational Excellence Consulting. All rights reserved. 10 Key Characteristics of the Baldrige Excellence Framework • Focus on business results • Tools used to obtain results are non-prescriptive and adaptive • The criteria support company-wide alignment of goals and processes • Supports goal-based assessment Overview of Baldrige Award
    11. 11. © Operational Excellence Consulting. All rights reserved. 11 Criteria Categories 1. Leadership 2. Strategy 3. Customers 4. Measurement, Analysis, and Knowledge Management 5. Workforce 6. Operations 7. Results Overview of Baldrige Award
    12. 12. © Operational Excellence Consulting. All rights reserved. 12 The Role of Core Values and Concepts Overview of Baldrige Award
    13. 13. © Operational Excellence Consulting. All rights reserved. 13 Core Values & Concepts • The Criteria are built on the following set of interrelated core values and concepts:  Systems perspective  Visionary leadership  Customer-focused excellence  Valuing people  Organizational learning and agility  Focus on success  Managing for innovation  Management by fact  Societal responsibility  Ethics and transparency  Delivering value and results Overview of Baldrige Award
    14. 14. © Operational Excellence Consulting. All rights reserved. Baldrige Criteria for Performance Excellence 2
    15. 15. © Operational Excellence Consulting. All rights reserved. 15 Baldrige Criteria for Performance Excellence Baldrige Criteria for Performance Excellence Leadership Customers Strategy Operations Workforce Integration RESULTS Measurement, Analysis & Knowledge Management Organizational Profile Source: National Institute of Standards & Technology (NIST)
    16. 16. © Operational Excellence Consulting. All rights reserved. 16 Organizational Profile P.1 Organizational Description P.2 Organizational Situation • Starting point for self-assessment and application preparation • Basis for early action planning Baldrige Criteria for Performance Excellence
    17. 17. © Operational Excellence Consulting. All rights reserved. 17 1. Leadership (120 pts.) • Senior leaders’ actions, organizational governance, and societal responsibilities 1.1 Senior Leadership (70 pts.) 1.2 Governance and Societal Responsibilities (50 pts.) Baldrige Criteria for Performance Excellence
    18. 18. © Operational Excellence Consulting. All rights reserved. 18 3. Customers (85 pts.) • Listening to the voice of the customer and engaging customers 3.1 Voice of the Customer (40 pts.) 3.2 Customer Engagement (45 pts.) Baldrige Criteria for Performance Excellence
    19. 19. © Operational Excellence Consulting. All rights reserved. 19 5. Workforce (85 pts.) • Building an effective workforce environment Engaging, developing, and managing your workforce 5.1 Workforce Environment (40 pts.) 5.2 Workforce Engagement (45 pts.) Baldrige Criteria for Performance Excellence
    20. 20. © Operational Excellence Consulting. All rights reserved. 20 7. Results (450 pts.) • Performance and improvement in all key areas Performance levels, trends, and comparative data 7.1 Product and Process Results (120 pts.) 7.2 Customer-Focused Results (80 pts.) 7.3 Workforce-Focused Results (80 pts.) 7.4 Leadership and Governance Results (80 pts.) 7.5 Financial and Market Results (90 pts.) Baldrige Criteria for Performance Excellence
    21. 21. © Operational Excellence Consulting. All rights reserved. Scoring System 3
    22. 22. © Operational Excellence Consulting. All rights reserved. 22 Category Point Values Category Point Values 1 Leadership 120 2 Strategy 85 3 Customers 85 4 Measurement, Analysis & Knowledge Management 90 5 Workforce 85 6 Operations 85 7 Results 450 Total 1,000 Scoring System
    23. 23. © Operational Excellence Consulting. All rights reserved. 23 Process Scoring Guidelines • “Process” refers to the methods the organization uses and improves to address the item requirements in categories 1–6. • The four factors used to evaluate process are approach, deployment, learning, and integration (ADLI). Scoring System
    24. 24. © Operational Excellence Consulting. All rights reserved. 24 Evaluating Processes • Approach: How do you accomplish your organization’s work? How systematic are your key processes? • Deployment: How consistently are your key processes used? • Learning: Have you evaluated and improved your key processes? Have improvements been shared? • Integration: How do your processes address organizational needs? Scoring System
    25. 25. © Operational Excellence Consulting. All rights reserved. 25 Results Scoring Guidelines • “Results” refers to the organization’s outputs and outcomes in achieving the requirements in items 7.1– 7.5 (category 7). • The four factors used to evaluate results are levels, trends, comparisons, and integration (LeTCI). Scoring System
    26. 26. © Operational Excellence Consulting. All rights reserved. 26 Evaluating Results • Levels: What is your current performance? • Trends: Are the results improving, staying the same, or getting worse? • Comparisons: How does your performance compare with others? • Integration: Are you tracking important results? Are you using the results? Scoring System
    27. 27. © Operational Excellence Consulting. All rights reserved. Baldrige Assessment Process 4
    28. 28. © Operational Excellence Consulting. All rights reserved. 28 Baldrige Assessment Process Baldrige Assessment Process
    29. 29. © Operational Excellence Consulting. All rights reserved. Baldrige Site Visit 5
    30. 30. © Operational Excellence Consulting. All rights reserved. 30 Objective of the Site Visit • Verify and Clarify  Appropriateness and effectiveness of the Approach  Extent of Deployment  Integration of Approach into the business plan  Breadth and depth of Results  Cycles of improvement  Additional Results achieved during the interim period  Clarification of report Baldrige Site Visit
    31. 31. © Operational Excellence Consulting. All rights reserved. Baldrige Award Recipients 6
    32. 32. © Operational Excellence Consulting. All rights reserved. 32 The Baldrige Award Recipients… Baldrige Award Recipients
    33. 33. © Operational Excellence Consulting. All rights reserved. 33 Baldrige Award Recipients • Education  Montgomery County Public Schools, Rockville, MD (2010)  Iredell-Statesville Schools, Statesville, NC (2008)  Richland College, Dallas, TX (2005)  Kenneth W. Monfort College of Business, Greeley, CO (2004)  Community Consolidated School District 15, Palatine, IL (2003) Baldrige Award Recipients
    34. 34. © Operational Excellence Consulting. All rights reserved. 34 Baldrige Award Recipients • Healthcare  Henry Ford Health System, Detroit, MI (2011)  Schneck Medical Center, Seymour, IN (2011)  Advocate Good Samaritan Hospital, Downers Grove, IL (2010)  AtlantiCare, Egg Harbor Township, NJ (2009)  Poudre Valley Health System, Fort Collins, CO (2008) Baldrige Award Recipients
    35. 35. © Operational Excellence Consulting. All rights reserved. 35 Baldrige Award Recipients • Manufacturing  Nestlé Purina PetCare Co., St. Louis, MO (2010)  Honeywell Federal Manufacturing & Technologies, Kansas City, MO (2009)  Cargill Corn Milling North America, Wayzata, MN (2008)  Sunny Fresh Foods, Inc., Monticello, MN (2005)  The Bama Companies, Tulsa, OK (2004) Baldrige Award Recipients
    36. 36. © Operational Excellence Consulting. All rights reserved. (Your Organization Performance & Alignment Plan) 7
    37. 37. © Operational Excellence Consulting. All rights reserved. 37 Let’s Go For It!
    38. 38. © Operational Excellence Consulting. All rights reserved. About Operational Excellence Consulting
    39. 39. © Operational Excellence Consulting. All rights reserved. 39 About Operational Excellence Consulting • Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. • One of our unique strengths is going beyond a tools-focused approach to seamlessly integrate people, processes, technology and continuous improvement initiatives to suit the specific needs and situations of our clients. • We provide corporate learning programs and management advisory services to assist our clients to achieve breakthrough in business performance and effectiveness. Our aim is to support our clients in designing, managing and executing lasting beneficial change.
    40. 40. © Operational Excellence Consulting. All rights reserved. To download this presentation, please visit us at: www.oeconsulting.com.sg END OF PARTIAL PREVIEW

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