LANDESK and noHold are working together to empower the enterprise customer with a self-service IT tool.

1. Albert for
noHold Inc. © Copyright 2014
Empowering the Enterprise Customer

2. Mark is the VP of Sales at
Impressions, a leading
brand in high fashion.

3. He is 5 minutes away from
delivering a presentation, but
the company projector is not
cooperating.

4. He points his phone to the QR code
on the projector.

5. A Virtual Agent called
Albert appears.

6. Mark types in “the projector
does not work”

7. Albert asks a confirming question;
then provides a solution.

8. Mark delivers the presentation
on time and without a hitch.

9. Mark goes back to his office to
use his personal laptop.

10. The laptop is not officially supported by the company.
Albert is the only BYOD option offered to employees.

11. QR codes are conveniently located throughout the office.
Mark scans the Help Desk QR code to launch Albert.

12. He selects Windows 8 and types:
“how do I turn off the sound from
keyboard?”

13. Albert provides Mark with a few
steps. Mark is happy and shares the
solution with his team.

14. Today is not Mark’s day. Now his laptop can’t connect to the company VPN.

15. Fortunately, Albert is
customized with company
specific information.

16. Albert provides some helpful tips,
but Mark still wants to escalate to
a live agent.

17. Albert sends the request and
session log to the LANDESK
Service Desk.

18. An agent reviews the request,
examines the session log and
quickly resolves Mark’s problem.

19. Albert resolved two problems automatically.
He also helped an Agent resolve a third one faster
through integration with LANDESK.

20. www.noHold.com
noHold Inc. builds Virtual Agents that help some of the most
successful companies in the world, increase revenue and
decrease cost, while increasing customer satisfaction.
Smarter Self-Service
Attract. Convert. Fulfill. Support.
noHold, Inc. Copyright © 2014