A technology platform to amplify citizens' voice and engagement

1. CITIZEN ACTION PLATFORM
International Anti-Corruption Conference
Brasilia, Brazil
Nov 9, 2012 Amplifying Citizens’ Voice through Technology

2. Socio-Cultural Context
2
 Pervasive corruption in poverty alleviation programs,
service delivery, procurement...
 PTF Funded Monitoring Projects
 Supported grassroots NGOs to create awareness
 Helped monitor programs and services
 Report on discrepancies, fix problems
 PTF's Constructive Engagement Model
 Support stakeholders interested in changing the system
 How to scale up the effort? Enable systemic change?
Nov 9, 2012

3. Technology Context
3
 Advances in technology – mobile, cloud...
 Easy: Collect info, aggregate, display on a map
 Lots of online 'crowdsourced' projects
 Ushahidi: kiirti.org (India) & HarassMap (Egypt)
 Drupal: ipaidabribe (India) & CheckMySchool (Philippines)
 Hard: Verify, convert info to action, engage service
providers, resolve problem, promote systemic change
 Enable grassroots NGOs to solve problems with an easy,
plug-and-play technology platform
 Solution: PTF's Citizen Action Platform
Nov 9, 2012

4. Citizen Action Platform
4
1. Data Collection Module
Accept reports submitted by citizens through voice
messages, SMS, and web forms
Nov 9, 2012

5. Citizen Action Platform
5
2. Analytics Module
CSOs verify problem, aggregate issues, forward to
agencies, and analyze trends
Nov 9, 2012

6. Citizen Action Platform
6
3. Tracking Module
Issue is an "open ticket" for resolution;
tracked, resolved, and closed
Nov 9, 2012

7. Citizen Action Platform
7
4. Response Module
Resolution sent to reporting citizens; text alerts
to create awareness of rights & entitlements
Nov 9, 2012

8. Citizen Action Platform
8
5. Visualization Module
Map issues (affected geographic area) &
visualize responses (time to resolve complaint)
Nov 9, 2012

9. CAP Implementation Plan
9
 Phase 1 – Pilot
 Data Collection, Response, & Visualization Modules
 Tracking health care services in Uganda
 April – June 2013
 Phase 2 – Field Test
 Analytics& Tracking Modules
 Expand to health care drug delivery monitoring in Uganda
 August 2013 – March 2014
 Phase 3 – Scaling Up
 Who? What? When?
Nov 9, 2012

10. CAP Mission
10
 Provide integrated platform for CSOs to scale up citizens
demand for good governance to national level
 Build technology capacity of grassroots NGOs
 Strengthen effectiveness of citizen reporting tools
 Provide feedback mechanisms to the public, media and
government authorities on results
Nov 9, 2012

11. Partner with us...
11
Partnership for Transparency Fund (PTF)
www.ptfund.org | info@ptfund.org
Appropriate IT (AI)
www.appropriateit.org | info@appropriateit.org
Nov 9, 2012