Some different techniques for using the Spiceworks Help Desk to do workflows that are not supported out of the box. Most of this presentation was a demo, but the slides have links to useful slides, reports, and plugins.
7. Reports
• Tickets by device - community.spiceworks.com/reports/2530, /2861
• Ticket count by user - /1028, /1138
• Time spent per user - /3240
• Time spent per device - /3241