Mamta Setu is a helpline for rural women, mothers, adolescent girls and their caretakers to talk to Government Primary Doctors. The call will be connected randomly to doctors who are assigned duty to take calls as per turn. Non diagnostic information, counselling and details of schemes of government are given to beneficiaries. All calls are recorded in the server for quality control and monitoring. The privacy and anonymity helps women to talk to doctors without any hesitation to deal with their health concerns.

1. Presented By:
Nagarajan M.IAS
District Development Officer
Sabarkantha-Himatnagar
E-mail:ddo-sab@gujarat.gov.in

2. • Which connects beneficiary/patient to doctor directly
through phone
• Antenatal, postnatal, Adolescent, patient or relative of
patient call on this help line. Primary Health Doctors who
have been assigned duty responds to query.

4. 02772-30-2772

5. • All Calls attended only by Government PHC
doctors. Assurance of autheticity and
credibility.
• Better utilization of potential medical man
power available in Government facilities.
• Random duty timings and randomised calls
facility enables privacy and confidentiality.
• Automatic recording of all calls in the server
for quality control review by authorities.

6. • Highly economical as there is no recurring cost
for man power.
• Quickly scalable – SaaS Model. Can be
integrated with cloud services.

7. • Beneficiary can seek any health information
• At one time more than one person can call
and get necessary guide and help.
• Every call will be attended without fail.
• Privacy of confidentiality will be maintained.
• There is no hesitation to talk on phone with
doctor.

8. Home Screen of web based dashboard

9. Screen showing Call details

10. Dashboard summary of calls