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Hamilton Grammar

The document discusses the importance of reception services in an organization. It outlines the key responsibilities of receptionists, including welcoming and directing visitors, maintaining log books, and providing an initial security check. It also describes the qualities of a good receptionist and characteristics of an effective reception area. Different types of visitors that may come to reception are identified, as well as procedures for dealing with visitors and security measures to control access.

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2C The Working Environment Reception Services
Reception ,[object Object],[object Object]
Why Is Reception Important? ,[object Object],[object Object],[object Object],[object Object]
The Receptionist ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Reception Area ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Type of Visitors to Reception Visitors with Appointments Applicant for Jobs Sales Representatives (With Appointment) Business people from other firms
Type of Visitors to Reception Visitors without Appointments People enquiring about jobs Customers with complaints Sales Representatives
Type of Visitors to Reception Regular Callers Post person/courier Services (Window cleaner, technicians)
DEALING WITH VISITORS Here is the procedure for dealing with visitors who call at reception: Welcome the visitor with a friendly greeting Ask the visitor for name and/or business card Check the appointments diary for that name Phone the person to see if they are free if not yet free ask them to wait when free issue visitor a pass give directions keep them informed If the visitor has no appointment, get them to make one have them sign the visitors book
Security Measures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],These measures will help to ensure the safety of its staff, visitors, equipment and information
Security Problems ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Simon Cowell , Emma

  • 1. 2C The Working Environment Reception Services
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. Type of Visitors to Reception Visitors with Appointments Applicant for Jobs Sales Representatives (With Appointment) Business people from other firms
  • 7. Type of Visitors to Reception Visitors without Appointments People enquiring about jobs Customers with complaints Sales Representatives
  • 8. Type of Visitors to Reception Regular Callers Post person/courier Services (Window cleaner, technicians)
  • 9. DEALING WITH VISITORS Here is the procedure for dealing with visitors who call at reception: Welcome the visitor with a friendly greeting Ask the visitor for name and/or business card Check the appointments diary for that name Phone the person to see if they are free if not yet free ask them to wait when free issue visitor a pass give directions keep them informed If the visitor has no appointment, get them to make one have them sign the visitors book
  • 10.
  • 11.