Designing new online support services for woman that have experience violence or threat of violence. This is a presentation we prepared and used only partially for a one week workshop for New Media for the Third sector. February 2015.

1. WS – Day 3
Designing new online support services for
woman that have experience violence or threat
of violence
Andrea Botero/ Mariana Salgado /Sanna Marttila
Aalto School of Arts, Design and Architecture – Media Dept.

2. Storytelling and scenarios
Video – The protection Line

3. “scenarios are stories”
John Carroll

4. John Carroll

5. They are used to create understanding within a group
(negotiations in a working team)

6. To set the goals
To
set
the
goals
(future
scenario)

7. To understand interactions and use- in time- of certain artifact
PicturefromFlickrbyJdesignrecherche

8. To enrich dialogue with users

9. They can have different
formats
(text, video, story board,
animation)

10. JuanFreire/Flickr
To explore alternatives

11. To motivate questions and imagination (what if questions)
PicturebyStrawbleu™
Strawbleuâ„¢

12. To avoid enchantment with the first idea / proposal
Source: VFS Digital Design

13. To test/validate/inform the flexibility of a proposal
Picturebybyml4dinFlickr

14. Elements of a scenario
Context- description of the situation in which the story takes place.
Actors-
Objectives- what is the goal of the actor involved?
Actions- what are actors doing?
Events- what happens to the actors?
Objects/artifacts- what do the actors need to perform certain desired action?

18. 5 reasons for a scenario-based
design
• they are vivid descriptions of experiences from the user
perspective
they propose one interpretation but they might present
many alternative solutions
scenarios can be written with different purposes or
perspectives
scenarios focus the discussion in the work promoting
discussion within the team.
John Carroll (1999)

19. ”Scenarios are within the most
powerful tools in
the design of products and services”
Kim Goodwin

20. Scenarios = User cases = User stories
S Funtionality and interactions are described in terms
of what the person needs to do. All the steps in the
design.
UC funtional requirements. They focus here is on the
concreate actions and the ”system behaviour”. Include a
complete catalogue of the task that the user do. (They
can have the form of a UML unified modeling language)
diagram).
US they are use in Agile development in methods such
as Scrum. They condense requirements and make
prioritization achivable. Just one sentence. Do not
describe complete journeys. Do not focus in what the
person things and feel.

21. In Concept Design
They are used to convey the idea and guiding
principles in a narrative form.
In the beginning: The concept can be vague
still (a connected house), explain the
suggestions for a service (controlling the sauna
remotely from a phone) a new use of an
existing technology (voice interaction for tv
remote control).

22. A concept design can include
different scenarios
Individual vs. organizational
Observation vs. visionary
All the process or just a phase

23. Concept Presentation Pyramid (Keinonen 2009)

24. Loppukiiri: collective project that experiments and
develops an alternative social arrangement for growing
old with its associated practices and infrastructures
(ADIK Project – Emerging Digital Practices of Communities. TEKES 2004-2007)

27. Exercise #5
- Make scenarios!
- Prepare some criteria that we can use to provide the
feedback/evaluation. Be specific and clear
- At 13:00 we will meet with Pia for Feedback and
Discussion

28. Exercise #6
- Mapping the user experience.
- Refine the scenarios based on the feedback session and
map the user experience with the help of the following UM
template
- https://dl.dropboxusercontent.com/u/17200095/
Kimbell_book_methods/SIH-method8.pdf
- Checkpoint at 13:15

29. Task for Tomorrow
• Read:
– Gudiksen, S. K., & Svabo, C. (2014). Making and playing with
customer journeys. In J. Simonsen, C. Svabo, S. M. Strandvad, K.
Samson, M. Hertzum, & O. E. Hansen (Eds.), Situated design
methods. (pp. 139-160). Chapter 8. MIT Press.
• Prepare: How could you use the ideas introduced in the
article, to seek outside feedback and validation for your
concept tomorrow? Considering 1) where we are 2)who
is around