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Virtual Collaboration:
 5 Myths, 5 Tips, and 5 Things to do Tomorrow



Hewlett Packard EMEA Finance Development & Training Day, 
          Sant Cugat, Spain & EMEA-wide dial-in
                      17th May, 2010

                  Dr. Steven MacGregor
                  (steven@macstrong.es)
Presenting the magic
     formula for virtual
    collaboration success:

Dr. S. P. MacGregor
steven@macstrong.es
Dr. S. P. MacGregor
steven@macstrong.es
+
Dr. S. P. MacGregor
steven@macstrong.es
But, from time to
         time, there’s a fly in
            the ointment..

Dr. S. P. MacGregor
steven@macstrong.es
Eyjafjallajökull!*@!#


Dr. S. P. MacGregor
steven@macstrong.es
But seriously, with the right approach and management, 
  Virtual Collaboration is the optimum solution. 
 Lets start by dispelling some of the myths around virtual work..




Dr. S. P. MacGregor
steven@macstrong.es
5
Myths
Myth # 1




                Face to face is
                always better
Dr. S. P. MacGregor
steven@macstrong.es
Myth # 2




                Virtual
           collaboration is
            not the norm
Dr. S. P. MacGregor
steven@macstrong.es
Myth # 3




    Nothing good
  ever comes out of
    virtual work
Dr. S. P. MacGregor
steven@macstrong.es
Dr. S. P. MacGregor
steven@macstrong.es
Myth # 4




   If only we had the
   right technology!!

Dr. S. P. MacGregor
steven@macstrong.es
Myth # 5




            You must meet
             face-to-face 
            in order to see 
              eye-to-eye
Dr. S. P. MacGregor
steven@macstrong.es
So, in sum, we can say that virtual work
 is the de-facto mode of collaboration
   that produces the bulk of work in
      today’s world, and sometimes,
           spectacular results.

                       Granted, it’s not easy!! 
Dr. S. P. MacGregor
steven@macstrong.es
5Tips
Tip # 1




                  Above all, it’s
                  about sharing

Dr. S. P. MacGregor
steven@macstrong.es
Tip # 2




      Take the
  necessary time to
   plan and think
       off-line
Dr. S. P. MacGregor
steven@macstrong.es
Thinking about a virtual
   collaboration protocol

              Some key considerations
              What is the vision, purpose, and objectives?
              What are the roles and responsibilities of colleagues?
              What are the ‘rules of the game’? 
              How are decisions taken?
              How should conflicts be resolved?
              When and how are resources to be supplied?



Dr. S. P. MacGregor
steven@macstrong.es
Time and space matrix 
                                                TIME

                                        same
           different


                          same
          f2f
           post-it

               SPACE

                       different
   phone, skype
       e-mail


Dr. S. P. MacGregor
steven@macstrong.es
Tip # 3




 Do not multi-task

Dr. S. P. MacGregor
steven@macstrong.es
Tip # 4




   Learn to live with
   lower awareness

Dr. S. P. MacGregor
steven@macstrong.es
Tip # 5




    Don’t neglect the
    physical when it
     comes to the
         virtual
Dr. S. P. MacGregor
steven@macstrong.es
We were born to move
                                          




Dr. S. P. MacGregor
steven@macstrong.es
Don’t forget to breathe!



Dr. S. P. MacGregor
steven@macstrong.es
5
things to do
 tomorrow
Action # 1



               Find out
            something new
             about one of
              colleagues
Dr. S. P. MacGregor
steven@macstrong.es
Action # 2



          Write down (and
         share) your norms
           for using each
          communication
               mode
Dr. S. P. MacGregor
steven@macstrong.es
Email!
                   1.  Answer messages within a 12 hour period.!
                   2.  Use the subject line as the message!
                   3.  Prioritize mail by coding top of message with
                       either “Requires action” or “For your information
                       (FYI)”!
                   4.  Send short, straightforward messages (tweets!)!


    Audio conference!
           1.  Send out agenda in advance: name + contact
               information of person calling meeting, meeting
               purpose, start time and expected length, names of
               attendees, etc.!
           2.  Limit participation to no more than eight people,!
           3.  Be punctual!
           4.  Preface all comments with introduction, own name!
           5.  Avoid interrupting others!

Dr. S. P. MacGregor
steven@macstrong.es
Action # 3




      Create your own
         ‘Facemap’
Action # 4




          Construct a
        common ground
           platform
Dr. S. P. MacGregor
steven@macstrong.es
Dr. S. P. MacGregor
steven@macstrong.es
Action # 5




      Share this
  presentation with
   your colleagues
Dr. S. P. MacGregor
steven@macstrong.es
1
  And finally,
thing you must
  remember
It’s not about technology,
         it’s about people:
                A)  Build on swift trust,
                  B) Establish norms,
             C) Nurture common ground. 
Dr. S. P. MacGregor
steven@macstrong.es
MSI logo

   Virtual Collaboration:
5 Myths, 5 Tips, and 5 Things to do Tomorrow


    Thanks + Good Luck!
           Dr. Steven MacGregor
              (steven@macstrong.es)

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Virtual collaboration: 5 Myths, 5 Tips, and 5 Things to Do Tomorrow

  • 1. Virtual Collaboration: 5 Myths, 5 Tips, and 5 Things to do Tomorrow Hewlett Packard EMEA Finance Development & Training Day, Sant Cugat, Spain & EMEA-wide dial-in 17th May, 2010 Dr. Steven MacGregor (steven@macstrong.es)
  • 2. Presenting the magic formula for virtual collaboration success: Dr. S. P. MacGregor steven@macstrong.es
  • 3. Dr. S. P. MacGregor steven@macstrong.es
  • 4. +
  • 5. Dr. S. P. MacGregor steven@macstrong.es
  • 6. But, from time to time, there’s a fly in the ointment.. Dr. S. P. MacGregor steven@macstrong.es
  • 7. Eyjafjallajökull!*@!# Dr. S. P. MacGregor steven@macstrong.es
  • 8. But seriously, with the right approach and management, Virtual Collaboration is the optimum solution. Lets start by dispelling some of the myths around virtual work.. Dr. S. P. MacGregor steven@macstrong.es
  • 10. Myth # 1 Face to face is always better Dr. S. P. MacGregor steven@macstrong.es
  • 11. Myth # 2 Virtual collaboration is not the norm Dr. S. P. MacGregor steven@macstrong.es
  • 12. Myth # 3 Nothing good ever comes out of virtual work Dr. S. P. MacGregor steven@macstrong.es
  • 13.
  • 14. Dr. S. P. MacGregor steven@macstrong.es
  • 15. Myth # 4 If only we had the right technology!! Dr. S. P. MacGregor steven@macstrong.es
  • 16. Myth # 5 You must meet face-to-face in order to see eye-to-eye Dr. S. P. MacGregor steven@macstrong.es
  • 17. So, in sum, we can say that virtual work is the de-facto mode of collaboration that produces the bulk of work in today’s world, and sometimes, spectacular results. Granted, it’s not easy!! Dr. S. P. MacGregor steven@macstrong.es
  • 18. 5Tips
  • 19. Tip # 1 Above all, it’s about sharing Dr. S. P. MacGregor steven@macstrong.es
  • 20. Tip # 2 Take the necessary time to plan and think off-line Dr. S. P. MacGregor steven@macstrong.es
  • 21. Thinking about a virtual collaboration protocol Some key considerations What is the vision, purpose, and objectives? What are the roles and responsibilities of colleagues? What are the ‘rules of the game’? How are decisions taken? How should conflicts be resolved? When and how are resources to be supplied? Dr. S. P. MacGregor steven@macstrong.es
  • 22. Time and space matrix TIME same different same f2f post-it SPACE different phone, skype e-mail Dr. S. P. MacGregor steven@macstrong.es
  • 23. Tip # 3 Do not multi-task Dr. S. P. MacGregor steven@macstrong.es
  • 24. Tip # 4 Learn to live with lower awareness Dr. S. P. MacGregor steven@macstrong.es
  • 25. Tip # 5 Don’t neglect the physical when it comes to the virtual Dr. S. P. MacGregor steven@macstrong.es
  • 26. We were born to move Dr. S. P. MacGregor steven@macstrong.es
  • 27. Don’t forget to breathe! Dr. S. P. MacGregor steven@macstrong.es
  • 28. 5 things to do tomorrow
  • 29. Action # 1 Find out something new about one of colleagues Dr. S. P. MacGregor steven@macstrong.es
  • 30. Action # 2 Write down (and share) your norms for using each communication mode Dr. S. P. MacGregor steven@macstrong.es
  • 31. Email! 1.  Answer messages within a 12 hour period.! 2.  Use the subject line as the message! 3.  Prioritize mail by coding top of message with either “Requires action” or “For your information (FYI)”! 4.  Send short, straightforward messages (tweets!)! Audio conference! 1.  Send out agenda in advance: name + contact information of person calling meeting, meeting purpose, start time and expected length, names of attendees, etc.! 2.  Limit participation to no more than eight people,! 3.  Be punctual! 4.  Preface all comments with introduction, own name! 5.  Avoid interrupting others! Dr. S. P. MacGregor steven@macstrong.es
  • 32. Action # 3 Create your own ‘Facemap’
  • 33. Action # 4 Construct a common ground platform Dr. S. P. MacGregor steven@macstrong.es
  • 34. Dr. S. P. MacGregor steven@macstrong.es
  • 35. Action # 5 Share this presentation with your colleagues Dr. S. P. MacGregor steven@macstrong.es
  • 36. 1 And finally, thing you must remember
  • 37. It’s not about technology, it’s about people: A)  Build on swift trust, B) Establish norms, C) Nurture common ground. Dr. S. P. MacGregor steven@macstrong.es
  • 38. MSI logo Virtual Collaboration: 5 Myths, 5 Tips, and 5 Things to do Tomorrow Thanks + Good Luck! Dr. Steven MacGregor (steven@macstrong.es)