Prevent risks in your outsourcing strategy with lms

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If you are an executive or manager who has implemented a BPO strategy, you know that a great deal of work goes into maintaining a relationship with the service provider and dealing with risks that such strategies involve.
Maintaining a BPO relationship and mitigating risks is often a chore that costs an organization a great deal of time and energy--and consequently, money.

Being educated on BPO risk assessment and ORM is a must for any BPO manager
Courses on managing out sourcing relationships is the most effective course for managers

Choosing the right service provider- can result in unnecessary costs or failure of BPO
Few potential risks within a BPO relationship- number increases when relationship is conducted exclusively via internet
When the work assigned to the provider is internet-based
Understanding how to manage an outsourced relationship within these risks in mind will ensure that potential dangers are avoided

Reputation Risk
Compliance Risk
Operational Risk
Strategic Risk
Reputation Risk- one of the most important to avoid
“ It takes many deeds to build a good reputation, and only one bad one to lose it”- Benjamin Franklin
Reputation management is an essential part of an LMS outsourcing management course
Reputation risk can result from poor service, inconsistent customer interaction with business practices

Compliance risk- occurs when consumer or legal compliance controls are not sufficient, or when a service provider has insufficient control systems

Operational risk- can happen as a result of technology failure, insufficient financial capacity to complete responsibilities or offer remedies, and errors

Strategic risk- can result from adverse business decisions and can lead to adverse effects to earnings or capital

An LMS course can train managers on the issues involved in outsourcing relationship management, including how to assess risks, choose a service provider, document a contract, and monitor progress and results.
One critical element of risk assessment is determining the capability of the service provider to provide the necessary level of service

LMS Course should train managers to manage a contract in a BPO relationship
Tracking
Measuring
Ensuring future results
Penalizing failure
Preventing failure
Creating performance measurements
Measurements should not only focus on current performance and results, but also provide proactive solutions
Quality assurance approach governs the processes and the service delivery of a BPO group

Powerful yet flexible and an easy to use system for eLearning and online training

Prevent risks in your outsourcing strategy with lms

by Coggno on Apr 13, 2010

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Prevent risks in your outsourcing strategy with lms — Presentation Transcript