1.
WHAT IS OUTSOURCING?
Outsourcing is the act of one
company contracting with another
company to provide services that
might otherwise be performed by in-
house employees.

2.
WHY TO OUTSOURCE?
Reduces costs.
Efficiency.
More affordable to outsource to
companies located in different
countries.

3.
HOW IS IT DONE?
 Desired results such as
.
 Make a about the
applicability of the process to outsourcing.
 Choosing the
.
 Selecting the

4.
 Multi-process outsourcing or MPO is a transaction
in which an organization
of its distinct to a third
party supplier.
 It is due to the variety of processes being
outsourced.
 Purpose : To by
outsourcing various elements of the organisation
to best possible providers, thus focussing on

5.
 Aims at a from a true expert for
each process.
 Enjoy during the
sourcing of each aspect of the service.
 As each partner is accountable to deliver one
element of service, .
 Additional management .
 is far
than ending a whole outsourcing
ADVANTAGES

6.
 It requires .
 Far
needed for programme and contract management
to ensure that your multiple partners deliver to your
expected objectives.
 You are still left with and
risk for delivering the combined service objectives.
DISADVANTAGES

7.
BUILD, OPERATE
AND TRANSFER

8.
Enterprise
Third Party
Project
Time or Buy Out

9.
ADVANTAGES
 .



10.
DISADVANTAGES
 are incurred to pay a profit to the
service provider.
 arise.
 results from the

11.
“The delegation to a supplier for the
capture, imaging, conversion or creation,
production, processing, printing, mailing,
electronic transmission, and/or fulfilment
of any type of printed or electronic
document to a service provider specializing
in those services.”
- Infotrends, US

12.
ADVANTAGES
 .
 External documentation services can
and
.
 Provides to the employees
in the main company.

13.
DISADVANTAGES
 ―Outsourcing is .‖
 ―When I outsource documentation, I will have to
spend a lot of .‖
 ―Outsourcing makes us . What
happens if a contractor terminates service or
becomes too expensive?‖

14.
PROJECT
MANAGEMENT
RESPONSIBILITY
OUTSOURCING

15.
ADVANTAGES
 Outsourced project managers look at
 Consultants help
 Project management professionals will do
and will be conversant
in the .
 Clients can focus on .
 You can become for dealing

16.
DISADVANTAGES
 You must your even
when external resources are used.
 If you don’t work the relationship properly, you
you need in-house.
 when there are
misunderstandings or poor management at the
start of the project.
 The risk of
can be high, depending on the
nature of the project.

17.
MANAGED SERVICES

18.
 In Managed Services Outsourcing,
is outsourced to a
third party – this is primarily based on the
between client and third party.
 For
managed services provide enterprise-class
capabilities for a —
without requiring a large, initial capital
investment.

19.
 Eases adoption of new business processes
and network
availability without additional staff.
 Provides access to the with
.
 Provides makes
it easier to adapt to changing business
conditions enables the IT group to focus on the
ADVANTAGES

20.
DISADVANTAGES
 are sometimes to assume
 between client and vendor
organizations.
 Vendors wont be in a position to
understand all of the client

21.
OUT-TASKING

22.
 Out-Tasking is a simple contract wherein the
other party agrees to complete a task i.e., a
part of your overall service, in a particular
time frame at a particular price.



23.
 since they are
just one off tasks.
ADVANTAGES

24.
Nothing as such, Just
DISADVANTAGE

25.
REASONS FOR ENTERING
INDIA
 Cheap as well as –often
overqualified.
 Dell could gain by working
with third party vendors.
 .

26.
CHALLENGES FACED
 to find the right people and
teach them about Dell’s culture.
 .
 Difficulty in .

27.
THE DOWNFALL

28.
 as Dell failed to plan for the
call centre in the long term.
 Did not plan for with new
additions in Dell’s technology base.
 , long delays in transfer of calls
lead to customer frustration.
 .
CASE ANALYSIS

29.
RECOMMENDATIONS
 Investigation and .
 Training employees to
of the customer base.
 to be appointed to
mange and monitor off shore outsourcing
projects.

30.
THANK YOU
 Akshat Merchant – 5
 Akshay Agarwal – 6
 Ankur Poddar – 8
 Prateek Bhardwaj – 31
 Prerna Gupta - 34
 Sharanam Khurana - 41
 Tanya Verma – 49
 Vatsal Bhandari – 51