Leading in an Increasingly Global Business Environment There are no more “foreigners” in our global reality. A 21st century business leader requires a global mindset because you are likely leading one of the most diverse teams on earth. Today practically every business seems to be spread over two or three continents and four or more time zones. Domestic sales for many international companies make up a minority of the revenue stream. Leadership in today’s global economy requires new skills, experience and confidence. As more competitors come into the global marketplace, the decision making, marketing and management processes that worked in the past may now be restrictive or even detrimental to company success. Teams today are composed of an amazing diversity of people from different cultures, people who may be sitting offices halfway around the world from one another, with a diverse array of native languages and customs. But even sharing a common language is no guarantee of mutual understanding, as anyone who has spoken with people from Australia, India, England and Texas knows. Even many co-located teams find themselves composed of a multi-cultural cast of characters. Regardless of the country of origin, many leadership challenges are shared universally. There’s too much to do and not enough time, and it all must be done with too few resources. A “thank you” and a few words of encouragement go a long way no matter where you’re from, and sincere appreciation of a job well done is a source of motivation. Success as a leader depends on your ability to work effectively in this global village. There are no foreigners in this global economy. And no borders, either. This module will challenge you to explore how you can become a far more effective global leader.

1. 13 Leading in an Increasingly Global Business Environment Kimberly’s Breakthrough Leadership Kimberly Wiefling, M.S. Copyright Wiefling Consulting, LLC 2008

2. Breakthrough Results Course Outline Leading into the Future 1-to-1 Leadership Self Leadership Team Leadership Organization Leadership Global Leadership Introduction to Leadership What is Leadership? Leadership vs. Management – Is There a Difference? “ The Leadership Challenge” - Kouzes & Posner Model Becoming the Kind of Leader You Admire - The Endless Journey Why Would Anyone Follow You? - Values-based Leadership The Lost Leadership Skill - Listening Inspire Action – Set Clear Goals Beyond Words - Effective Communication Building Trust – The Foundation of Results Overcoming “The 5 Dysfunctions of a Team” - Patrick Lencioni’s Model Leading Through the Phases of Team Development Leading Organizations – Bigger Challenges Leading Change Leading in an Increasingly Global Business Environment 1 2 3 4 5 7 6 8 9 10 11 12 13 14 Copyright Wiefling Consulting, LLC 2008

6. Dual Iceberg Model of Cross-cultural Relationships Ref: Atsushi Funakawa, Transcultural Management: A New Approach for Global Organizations, p. 17, referring to the Geonexus Communications diagram. Copyright Wiefling Consulting, LLC 2008 Common Ground of Human Nature

9. Innovation: The Fuzzy Front End of the Product/Project Lifecycle Idea Generation Idea Refinement Idea Selection Selection Criteria Market Needs  Economic Environment  Customer Input  Observation  Copyright Wiefling Consulting, LLC 2008

10. Product Development Process Global Product Review Board Regional Executive Sponsorship Sustaining End of Life Product Strategy Vision Product Platform Strategy Product Roadmap Phase Development Process, Decision Points, Milestones, Deliverables Ref: McGrath, Setting the P.A.C.E. in Product Development Copyright Wiefling Consulting, LLC 2008 Ideas Product Pipeline Management X-Fcnl Core Team Marketing Hardware Manufacturing Software Quality Finance Cust. Support

11. Conflict Styles Concern for Results Concern for Relationship High High Low Copyright Wiefling Consulting, LLC 2008 Ref: The Thomas Kilmann Conflict Mode Inventory

21. For further information please contact: ALC Education, Inc. www.alc-education.co.jp Japan 03-5464-2815 Copyright Wiefling Consulting, LLC 2008 www.wiefling.com kimberly@wiefling.com USA 650 867 0847