A team member consistently missing deadlines? 5 people standing crowded around a computer? Back-channel information slandering a certain manager? Inaccuracies in documented data? A new employee starting? A new employee starting with lots of new ideas for change? Ongoing requests for mid-night teleconferences? How are costs justified?

“ Culture is a property of the group. Whenever a group has enough common experience a culture begins to form…What really drives culture – it’s essence – is the learned, shared, tacit assumptions on which people base their daily behaviour. It results in what is popularly thought of as ‘the way we do things around here’” – Edgar H. Schein

“ Culture consists of regular occurrences in the humanly created world, in the schemas people share as a result of these, and in the interactions between these schemas and this world. When we speak of culture then, we do so only to summarise such regularities” – Strauss & Quinn

“ Sometimes so many people exhibit a certain response to a situation, it can be tempting and sometimes useful to speak of this as the culture of the group. The danger is that by accepting this, you will often - Miss the non-conformists who can be the greatest advocates for change, and - Downplay non-cultural issues that can be dealt with by labeling them as ‘that’s just the way things happen here’ . ” – French 2009

Mapping the cultural landscape Making sense of your organisation Recognising strong structure Mapping the landscape

Making sense of your organisation

Recognising strong structure

Mapping the landscape

Interview 1 Interview 2 Interview 3

Professor Andrew McAffee, Harvard People are trusted Slack exists in the workweek Helpfullness has been the norm Top Management support lateralization There are lots of young people There is a pent-up demand for better information sharing

Professor Andrew McAffee, Harvard

People are trusted

Slack exists in the workweek

Helpfullness has been the norm

Top Management support lateralization

There are lots of young people

There is a pent-up demand for better information sharing

“ The gap between what’s technically possible and what the corporate culture is willing and able to accept is often wider than many people automatically accept” – Dion Hinchcliffe

Three principles when selecting E2.0 solutions

Some observed wiki applications (from just five SMEs)

Search Blogs Social bookmarking Twitter / Yammer Tagging Wikis Social Networks Mashups Process Mgt Project Mgt Documentation Skill Mgt Ideas & Innovation Training & Learning

Search

Blogs

Social bookmarking

Twitter / Yammer

Tagging

Wikis

Social Networks

Mashups

Process Mgt

Project Mgt

Documentation

Skill Mgt

Ideas & Innovation

Training & Learning

For more on Culture, Wikis & Enterprise 2.0 Blog: www.DeltaKnowledge.net Twitter: @DeltaKnowledge Email: [email_address]

Blog: www.DeltaKnowledge.net

Twitter: @DeltaKnowledge

Email: [email_address]