As designers and developers we design experiences to ensure our sites meet the end users' needs and achieve goals. However, I believe there are forgotten users in this process and websites can fail if these users are forgotten.

1. @katherinecory
The Forgotten User
The Forgotten User
Forgotten
Katherine Cory
Katherine Cory
@katherinecory
@katherinecory

2. @katherinecory
The Forgotten User
PICTURE HERE

3. The Forgotten User
@katherinecory

4. The Forgotten User
@katherinecory

5. The Forgotten User
@katherinecory

6. The Forgotten User
@katherinecory

7. @katherinecory
The Forgotten User
The What is the
Forgotten User
Katherine User?
ForgottenCory
@katherinecory

8. The Forgotten User
@katherinecory
“ It’s about the client and
not the user ( yes, you read
that correctly.)”
Sara Allison

9. The Forgotten User
@katherinecory
“ Beautiful content becomes
quickly obsolete without
constant intervention.”
Alex McCardell

10. The Forgotten User
@katherinecory
“ Communicate confidently,
not arrogantly.”
Matt Reed

11. The Forgotten User
@katherinecory
“ Just because they don’t
understand the web,
doesn’t make them stupid.”
Paul Boag

12. The Forgotten User
@katherinecory

13. The Forgotten User
@katherinecory
Single click vs double click?

14. The Forgotten User
@katherinecory
Selecting = making it blue
Deleting = rubbing it out

15. The Forgotten User
@katherinecory

16. The Forgotten User
@katherinecory

17. The Forgotten User
@katherinecory
Web Design
Web Development
Search Engine Optimisation
Copywriting
Social Media
Mobile Apps
Web Hosting
Marketing
Inbound Marketing
Video & Motion Graphics

18. The Forgotten User
@katherinecory

19. The Forgotten User
@katherinecory
“ Empathy comes after walking
a mile in someone’s shoes.
Get in those shoes.”
Janko Jovanovic

20. The Forgotten User
@katherinecory
“ I want it to be transparent, but
I don’t want the background
to show through.”

21. The Forgotten User
@katherinecory
“ It’s difficult to be patient
when something that seems
so simple to you is not
making sense to your client.”
Belle Beth Cooper

22. The Forgotten User
@katherinecory
Web design = service

23. The Forgotten User
@katherinecory
Text
Diagrams
Charts
Maps
Infographics
Symbols / Icons
etc

24. @katherinecory
The Forgotten User
Meetings
Body language
Eye contact
Email
Telephone
Text
Presentations

25. The Forgotten User
@katherinecory
Extroverts
vs
Introverts

26. The Forgotten User
@katherinecory

27. The Forgotten User
@katherinecory
The art of explanation

28. The Forgotten User
@katherinecory
“ An explanation is a set of
statements constructed to
describe a set of facts, which
clarifies the causes, context and
consequences of those facts.”

29. The Forgotten User
@katherinecory
Illustration: Hourglass

30. The Forgotten User
@katherinecory

31. The Forgotten User
@katherinecory
Collaboration FTW!

32. The Forgotten User
@katherinecory
Time = Money

33. The Forgotten User
@katherinecory

34. The Forgotten User
@katherinecory
“ If you don’t find Drupal
usable, maybe Drupal isn’t
for you.”

35. @katherinecory
The Forgotten User
Admin menu
Admin User Role
CK Editor
Shiny Theme

36. The Forgotten User
@katherinecory

37. The Forgotten User
@katherinecory
“ I love working in client
services. When I say this to
people, their reaction is
either shock, or sympathy.”
Laura Kalbag

38. The Forgotten User
“ Why
@katherinecory
I gave up web
design after ten
successful years.”
Oliver Emberton

39. The Forgotten User
@katherinecory
“ Bit by bit, you sacrifice your
ideals for expediency, because
the alternative is worse.”
Oliver Emberton

40. The Forgotten User
@katherinecory
“ Choose a job you love and
you never have to work a
day in your life.”
Confucius

41. The Forgotten User
@katherinecory

42. The Forgotten User
NFC
Front Camera
Gyroscope
Voice
Magentometer
Ambient Light
GPS
Microphone
Accelerometer
Camera
Multi-touch
Voice Control
@katherinecory
Click
Right Click
Double Click
Scroll
Tap
Double Tap
Swipe / Drag
Flick
Pinch
Spread
Press
Rotate

43. The Forgotten User
@katherinecory

44. The Forgotten User
@katherinecory
“ It’s obviously vital to keep your
clients happy - you’ll soon run
out of clients if you don’ t.”
Richard Rutter

45. The Forgotten User
@katherinecory
“ It’s obviously vital to keep your
clients happy - you’ll soon run
out of clients if you don’ t.”
Richard Rutter

46. The Forgotten User
@katherinecory
“ At the end of the day the clients
pay the bills and without them
we would not have jobs.”
Shane Mielke

47. @katherinecory
The Forgotten User
The Forgotten User
Forgotten Users
Katherine Cory
@katherinecory

48. @katherinecory
The Forgotten User
The Forgotten User
Happy Clients FTW!!!
Katherine Cory
@katherinecory

49. @katherinecory
The Forgotten User
The Forgotten User
Forgotten
Katherine Cory
Katherine Cory
@katherinecory
@katherinecory

50. @katherinecory
The Forgotten User
The Forgotten User
Any questions?
Katherine Cory
@katherinecory