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QualityOfLifeStat January 2012

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  • 1. CITY OF NEW ORLEANS QualityofLifeSTAT January 26, 2012 www.nola.gov/opa
  • 2. AgendaPart 1: Introduction/Framework Part 3: Proposed Initiatives1. About this STAT 1. Monthly Coordinated2. Management Level Approach to Enforcement Days with NOPD Issues 2. Council District Priorities3. 311 UpdatePart 2: Issue Updates1. Street Lights2. Potholes3. Abandoned Vehicles/Parking4. Tree Issues5. Bandit Signs6. Tire Dumping7. Illegal Dumping8. Alcoholic Beverage Outlets QualityofLifeSTAT January 26, 2012 1
  • 3. QualityofLifeSTATPurpose: To utilize data to address issues that most affect citizens’ quality oflife.Definition: QualityofLifeSTAT is a working meeting where key City staff reviewdata to assess how the City is meeting its goals and to analyze what’s working,what’s not, and what the City needs to do to improve. • QualityofLifeSTAT focuses on topics that are: • Citywide, • Lead to a perception of neglect, and • Reported frequently to multiple sources (e.g. Council, Community Meetings, NOPD, Dept. Heads, 311, etc.) • QualityofLifeSTAT is not a meeting that duplicates issues covered in other STAT programs or initiatives, nor does it discuss complaints about specific locations in depth.Expectations: The public is invited to observe Senior City Leadership’smonthly working meeting with key department heads/program managers andto contribute their remarks and suggestions.How to Report Issues: Index cards are available to the public at the sign-in table, which can beused to submit general remarks/suggestions or to report specific issues. Throughout the meeting,completed cards will be reviewed. General comments may be discussed by the group and specificissues will be assigned to departments. QualityofLifeSTAT January 26, 2012 2
  • 4. 311 Project Goes Live on March 26, 2012Issue Frequently citizens calling the city December 1st -31st , 2011 with a problem needing to be 22% of All Calls Were Related to Code Enforcement fixed have a hard time getting to the NOPD (Records, Background correct Code Enforcement (High Checks, etc) department, and Grass) 8% then also 6% Miscellaneous Info encounter 10% difficulty following up on the problem Public Works (Violations; RedStatus Light Cameras, Parking Implementation Tickets) Safety and Permits 8% in Q1 2012, DPW, 11% EOC, Code Sanitation Department Enforcement & (Garbage Cans, Recycling, Sanitation in Illegal Dumping etc.) Public Works (street lights, Phase I. abandoned cars, pot holes, Rodent, Mosquito, Termite 5% etc) ControlCritical Parties 18% 4% ITI, All Depts Bureau of TreasuryFollow-Up Code Enforcement (Building) (Sanitation Charges, etc.) 22% 6% Report on progress building Bureau of Treasury (Sanitation knowledge base Charges, etc.) 2%Source: 311 Call Report December - Public QualityofLifeSTAT January 26, 2012 3
  • 5. Part 2: Issues & Data 1. Street Lights 2. Potholes 3. Abandoned Vehicles/Parking 4. Tree Issues 5. Bandit Signs 6. Tire Dumping 7. Illegal Dumping 8. Alcoholic Beverage Outlets QualityofLifeSTAT January 26, 2012 4
  • 6. Street Light repairs were on hold from October- December due to Federal Environmental Review;Issue Repairs are Up and Running as of January 3, 2012 Street light outages contribute to 47% of Major Repairs Completed perception of lack of Quarter 1, and April through December safety/ opportunity for crime, Major Repairs Complete Routine Maintenance Complete as well as unsafe 3,000 driving conditions for pedestrians and 34 drivers 2,500Status 2,000 Up and Running as of January 3, 2012 319 1,500 624Critical Parties Monthly Goal: 2,678 96 Department of Public 86 1,333 Works - Royal 1,000 69 Yearly Total Completed: Engineers and All Star 24 11,001 Electric 1,432 1,215 1,117 1,153 106 500Follow-Up 697 752 523 Streetlight repair work 0 0 - 0 - resumed on 1/3/2012. Additionally, reporting is being requested of Royal to show call initiation date and Quarter 1 data was collected in closed date so that Aggregate. timeframes can be Note: Routine Maintenance repairs are those of recurring nature such as bulb replacement. communicated and Major repairs are those repairs that include wiring, circuits, poles, and trenching work. improved upon. Contact Info: DPW 658-8080Source: Royal Engineering November 2011 Monthly Report QualityofLifeSTAT January 26, 2012 5
  • 7. 1,583 Major Repairs Identified in Quarter 4, 2011 are Prioritized by Department of Public WorksIssue Street light outages 53% (1,583) of Major Repairs Identified in Q4, 2011 are First contribute to perception of lack of Priority safety/ opportunity for crime, Major Repairs Cumulative Identified Major Repairs Cumulative Complete as well as unsafe 3,500 driving conditions for pedestrians and drivers 3,000 2,941 2,941 2,941Status 2,806 2,500 Up and Running as of 2,588 January 3, 2012 2,000 2,283Critical Parties 1,500 1,830 Department of Public Works - Royal 1,536 1,358 1,358 Engineers and All Star 1,358 1,000 1,223 1,252 ElectricFollow-Up 933 500 Streetlight repair work 309 resumed on 1/3/2012. - 127 223 Additionally, reporting 58 is being requested of Royal to show call initiation date and Quarter 1 data was collected in closed date so that aggregate and averaged over the timeframes can be First 3 months for this presentation communicated and improved upon. Contact Info for reporting and to check status: 658-8080Source: Royal Engineering November 2011 Monthly Report QualityofLifeSTAT January 26, 2012 6
  • 8. Cumulative Potholes Filled Exceed Annual Target Cumulative Potholes Filled Exceeds Yearly Goal by 24,637Issue 60,000 54,637 Potholes signal neglect 49,785 50,000 43,437 in neighborhoods, 52,533 cause damage to cars, 40,000 34,358 46,562 and increase the risk 40,402 of vehicular accidents 30,000 30,000 22,695 20,000 28,921 Cumulative 8,225 Potholes FilledStatus 14,396 10,000 This will be part of the 0 0 1,219 Cumulative Phase 1 of 311, thus Monthly Goal reporting on timeliness is expected in March.Critical Parties 21% Fewer Filled in December than September Public Works, ITI 200Follow-Up 150 • 2012 Goal has been set at 50,000. Avergage 100 Potholes per • Continue to 152 174 157 capture data from 50 139 136 Day Pothole Killer until 311 implementation 0 *Aug., Sept., Oct., Nov. & status of pothole Dec. Data only includes August September October November December reporting is Number of Working Days Pothole Killer Log available. 20 18 20.5 19.7 15.5 Contact Info: DPW 658-8150Source: Department of Public Works, Pothole Killer Log, December 2011 QualityofLifeSTAT January 26, 2012 7
  • 9. 95% Abandoned Vehicle Calls Closed;Issue (67% Closed in May 2011) Abandoned vehicles take up parking Abandoned Vehicle Call Disposition by Month of Call spaces needed for traffic circulation, Count of Active Calls 39 Count of Closed Calls 927 Avg. Days to Close (Month of Close) contribute to a sense 160 33 35.00 of neglect in neighborhoods, and can become junked 140 30.00 harborages for rats and mosquitos 26 25 120 24 25.00Status 100 19 20 This data tracks only 20.00 complaints called into 658-8290. 80 149 131 15.00Critical Parties 60 11 38 112 Public Works 91 9 10.00 88 82 40Follow-Up 73 6 5 62 4 Parking RFP should 20 43 1 40 5.00 36 help provide better 1 20 data, and has been 0 0.00 released. Interim strategy for tracking all abandoned vehicles may assist in NOTE: A lag occurs in call closure because work operational orders are given to towing on a rolling basis, but towing improvements. returns closed work orders with dispositions monthly. Contact Info: The actual number of closed calls is likely higher than Abandoned Cars 658-8290 shown here, but is reflected on a one month lag. General Parking Complaints 658-8100Source: Department of Public Works Abandoned Call Log 12/30/11 QualityofLifeSTAT January 26, 2012 8
  • 10. Average time to closed Abandoned Vehicle Calls Down from 20 Days in October to 15 DaysIssue Abandoned Vehicle Call Dispositions by Council District as of December 30, 2011 Abandoned vehicles take up parking Active 39 Closed 927 spaces needed for 350 11 traffic circulation, 300 contribute to a sense 12 of neglect in 250 neighborhoods, and 200 can become junked 322 7 harborages for rats 150 and mosquitos 7 258 100 150 2Status 50 128 69 This data tracks only 0 complaints called into A B C D E 658-8290. 135 333 270 157 71 65% of Reported Abandoned Vehicles are Gone on ArrivalCritical Parties as of December 31, 2011 Public Works ImpoundedFollow-Up 115, 8% Parking RFP should Not in Violation help provide better 15, 4% data, and has been released. Interim Gone on Arrival No Such Address strategy for tracking 708 4, 1% all abandoned 65% NOPD Action vehicles may assist in 3, 0% operational improvements. On Private Property Contact Info: Pending 12, 1% Abandoned Cars 658-8290 Stickered, 24 General Parking Complaints 658-8100 6, 8% 13%Source: Department of Public Works Abandoned Call Log 12/30/11 QualityofLifeSTAT January 26, 2012 9
  • 11. Parking: Enforcement of Illegal Parking Increases in 2011 2010 Cumulative Confirmed Boots 17% Higher in 2011 than 2010 2011 Cumulative 6,000 4,399Issue 3,762 4,076 3,024 3,402 4,000 2,368 2,676 Parking violations 1,495 1,969 prevent proper 2,000 631 986 3,374 3,632 265 2,830 3,120 parking circulation 2,263 2,575 1,731 1,995 and can block 0 886 1,364 205 547 sidewalks, driveways, and intersections Confirmed Tows 32% Higher in 2011 than 2010 2010 Cumulative 2011 Cumulative 15,000 12,499Status 11,696 10,714 9,746 8,145 8,774 Ongoing monitoring 10,000 7,183 6,126 4,821 5,000 3,490 7,678 8,454Critical Parties 2,095 6,445 6,837 7,194 823 5,125 5,963 3,456 4,296 Department of 0 2,502 1,598 Public Works, NOPD 610Follow-Up 2010 Cumulative Parking Citation 2010 to 2011 Gap Closed and Exceed by 1% 2011 Cumulative • Operational 400,000 improvements 280,582 302,460 300,000 236,036 259,723 in the parking 197,600 216,267 division are 200,000 149,631 173,053 273,163 302,653 120,847 242,460 under way. 90,291 100,000 63,925 191,104 214,823 23,179 150,367 168,877 79,494 105,574 129,083 0 20,351 43,551 Contact Info: Abandoned Cars 658-8290; General Parking Complaints 658-8100Source: Department of Public Works Monthly Parking Report 1/20/2012 QualityofLifeSTAT January 26, 2012 10
  • 12. Parking: Operational Tracking Yielding ImprovementsIssue Parking violations prevent proper • Began tracking daily productivity and meeting regularly parking circulation and can block to review individual performance sidewalks, • Reassigned targeted personnel driveways, and intersections • Hired 7 new PCO’s (on the street as of 17-Oct-11 and which are exceeding expectations)Status • Revamped new hire training program Ongoing monitoring • Conducted in-service customer service seminarsCritical Parties • Provided daily feedback on activity from top down Department of (Section Manager>Supervisors>PCO) Public Works, NOPD • Implemented new enforcement model – PCO’s cross-Follow-Up trained on Residential Parking Permit, Pay-By Phone, • Operational Abandoned, Booting, and Ticket Writing procedures improvements in the parking division are under way. Contact Info: Abandoned Cars 658-8290; General Parking Complaints 658-8100Source: Department of Public Works BT Report 10/11/2011 QualityofLifeSTAT January 26, 2012 11
  • 13. 55 % of Year to Date Tree Work Orders Were for EmergenciesIssue Tropical Storm Lee Created a Backlog in Non-Emergency Tree trimming and removal prevents Work Order Response Time damage to public and Non-Emergency Workorders Emergency Workorders Weeks to Close Non-Emergency Workorders private buildings 200 50 188 Number of Weeks to Close Non-Emergency Work OrdersStatus 180 Ongoing monitoring 157 160 40 142 143 140 143 143Critical Parties 140 92 Count of Workorders Parks and Parkways 61 120 120 109 30 56 101Follow-Up 100 90 85 98 103 99 Track the number of 76 35 80 87 20 complaints cleared 66 44 17.7 and time to close. ITI 16.6 60 14.5 will work with 33 96 96 12.9 Parkways to make 11.5 11.3 87 sure 311 protocol 40 9.3 10 8.5 8.2 66 minimizes the 6.8 55 20 46 5.7 43 44 40 44 43 number of “no work 33 3.5 needed” work orders. 0 0 *Tropical Storm Lee occurred September 2011 Contact Info: Non-Emergency 658-3200; Emergency 911Source: Department of Parks and Parkways Database Export as of 12/30/2011 QualityofLifeSTAT January 26, 2012 12
  • 14. Forestry Activity: 3,706 Tree-Related Work Orders Closed YTDIssue as of December 31, 2011 Tree trimming and removal prevents damage to public Trimming Accounts for 57% of Work Orders and private buildings 800 753Status 41 700 OngoingCritical Parties 600 Removals Parks and Parkways 500 TrimsFollow-Up 407 400 Emergencies Track the number 644 353 77 334 of complaints 52 306 270 cleared and time to 300 260 64 No Work Needed/ close. ITI will work 247 231 Private Trees 212 99 143 with Parkways to 57 90 187 200 63 56 make sure 311 54 146 250 33 protocol minimizes 126 224 120 107 84 28 the number of “no 92 108 100 173 work needed” work 139 59 44 101 orders. 38 10 33 67 58 93 41 26 - 30 33 24 33 14 20 11 4 17 14 9 - Contact Info: Non-Emergency 658-3200; Emergency 911Source: Department of Parks and Parkways Database Export through 12/30/2011 QualityofLifeSTAT January 26, 2012 13
  • 15. Bandit Sign Removal Declines to LevelsIssue Prior to October 2011 Elections Bandit Signs signal neglect in neighborhoods, 21,945 Bandit Signs Removed create visual clutter, as of December 31, 2011 and are private use 6,000 of public space for 5,147 advertising 5,000Status Ongoing Monitoring 3,881 4,000Critical Parties Sanitation, Parks 3,000 and Parkways 2,310 1,880 2,000 1,628Follow-Up 1,914 828 1,633 ITI to confirm how 1,361 1,000 368 Bandit Sign 662 workorders will be 333 routed. Sanitation, - Intergov., and Parkways to coordinate on publicizing successful prosecutions to sustain program Approximately 4,300 of the signs removed in October were momentum related to the October 22nd election. Contact Info Phone: 658-3800Source: Department of Parks and Parkways and Department of Sanitation Monthly Illegal Sign E-mail: sanitation@nola.govSpreadsheet, Parkways Working Sign List, Department of Sanitation Monthly Reports 1/13/12 QualityofLifeSTAT January 26, 2012 14
  • 16. Number of Days to Close Sanitation Calls Improves in DecemberIssue Illegal Dumping Sanitation Request for Service Calls by Month of Call Bandit Signs, Recycling Carts, Closed Calls 1,582 Open Calls 114 Avg. Days to Close Workorder (Month Closed) Missed pick ups, Maintenance of Public Litter Cans, 300 35.00 Litter, and Tire 31.64 Dumping can 15 create a risks to 28 30.00 250 public health and contribute to a 25.00 sense of 10 200 20.53 neighborhood neglect 15 20.00 150 15.82 20Status 5 256 13.17 15.00 239 10.83 Sanitation is 9.74 8 100 7 198 working on call 3 10.00 163 classification so 5.52 139 138 that variations 3 5.00 50 89 94 5.00 based on types of 79 1.81 69 67 2.25 1.76 calls can be 0.94 51 detected. 0 0.00Critical Parties Sanitation, NOPDFollow-Up • Should a target Contact Info be set? Phone: 658-3800 E-mail: sanitation@nola.govSource: Department of Sanitation Daily Complaint Form 2011 as of 1/20/12 QualityofLifeSTAT January 26, 2012 15
  • 17. Sanitation Ranger and Quality of Life Officer Ramps Up Enforcement for ABOs, Litter, TiresIssue Dumping Illegal dumping sites are a risk to 876 Inspections Completed April-December 2011 public health and contribute to a sense of neighborhood neglect Inspections 200 186 YTD: 876Status 180 Sanitation is 160 153 working on call classification so 140 124 that variations 120 NOPD Summons YTD: 51 based on types of 98 95 100 89 calls can be detected. 80 64 60 53Critical Parties 40 Arrests 2 Sanitation, NOPD 14 YTD: 20 10 8 12 10 2 1 4 6Follow-Up 0 April May June July August September October November December • Should a target be set?Source: Department of Sanitation Monthly Reports 1/10/12 QualityofLifeSTAT January 26, 2012 16
  • 18. Sanitation Departments Shift Priorities to Focus on Lower 9th Ward Abatement ProgramIssue 14,697 Tires Removed Dumping sites are a 2,500 as of December 31, 2011 risk to public health and contribute to a 2,000 sense of neighborhood 1,500 neglect 1,000 2,114 1,559 1,787 1,580 1,489 1,509 500 930 1,038 1,034Status 722 626 309 0 Work Order in-take system with mapping neededCritical Parties 1,040 Illegal Dumping Sites Cleared Sanitation 160 as of December 31, 2011Follow-Up 140 120 • Pursue the 100 clearing of illegal 80 147 dumping sites 60 119 133 102 89 92 89 reported and 40 65 72 work toward a 20 46 46 40 work order 0 system for tracking time to close and mapping. Contact Info Phone: 658-3800 E-mail: sanitation@nola.govSource: Department of Sanitation Monthly Reports 12/5/11 QualityofLifeSTAT January 26, 2012 17
  • 19. 628% more Alcohol Beverage Outlet Cases Prosecuted in 2011 than in 2009Issue Alcoholic Beverage Outlets operating in 233 ABO Tax & Nuisance Cases Prosecuted violation of their regulations can as of December 31, 2011 become sites of violent incidents and 250 233 create noise, litter, and parking violations that interfere with neighbors quality of 200 Q4 - 67 lifeStatus 150 Q3 - 63 Ongoing 100Critical Parties Q2 - 57 Law, NOPD, Safety and 50 32 Permits Q1 - 46Follow-Up 0 • Will 311 be able to route/track 2009 2011 nuisance complaints? • Explore strategies for ABCB to hear • In 2011, Law received additional funding that allowed more nuisance them to hire an additional attorney to try these cases. cases each monthSource: Law Department, Dan Macnamara, Deputy City Attorney 1/23/12 QualityofLifeSTAT January 26, 2012 18
  • 20. Part 3: Proposed Initiatives 1. Monthly Coordinated Enforcement Days with NOPD QualityofLifeSTAT January 26, 2012 19
  • 21. Monthly Coordinated Enforcement DaysIssue Quality of Life with NOPD QoL Officers Officers are familiar with the specific locations and issues that are high priorities within their districts. By Challenge: improving • NOPD has observed several locations with offenses falling coordination via dedicated under the jurisdiction of multiple departments (i.e. Code enforcement Enforcement, Safety and Permits, State Health, Fire coordination days, they will help the city Prevention, Parking, Homeless Services, etc.) that have demonstrate results that are high-value to become sites of criminal activity. the community. Solution:Status • District QoL Officers coordinate with the Administration on four Action required areasCritical Parties • Trash- Sanitation Department NOPD, Safety and • Parking- DPW Parking & Administration Permits, Sanitation, Revenue, Fire • Business- Safety & Permits, Fire Prevention, Revenue, Prevention, State ATC, State Health Homelessness, Parking • Blight/Homelessness- Code Enforcement, HomelessnessFollow-Up Services Green light initiative Next Steps: and coordinate meeting with • Deputy Superintendent Darryl Albert will coordinate with Co-Co Community Sergeants to develop an implementation plan. Coordinating Sergeants to review and finalize plan.Source: Officer Matthew Alsina, NOPD 5th District QualityofLifeSTAT January 26, 2012 20
  • 22. Evaluation Form● Are you a city employee or a member of the public?● On a scale 1-5, how useful was this meeting to you (1= least useful and 5= most useful)?● What’s working?● What’s not working? QualityofLifeSTAT January 26, 2012

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