The document summarizes a Quality of Life meeting held by the City of New Orleans. It discusses issues like street lights, potholes, abandoned vehicles, and illegal parking. Data is presented on repairs completed, calls received, and enforcement rates. Initiatives are proposed to address these issues through monthly coordinated enforcement and prioritizing by council district. The public is invited to provide input to improve quality of life.

1. CITY OF NEW ORLEANS
QualityofLifeSTAT
January 26, 2012
www.nola.gov/opa

2. Agenda
Part 1: Introduction/Framework Part 3: Proposed Initiatives
1. About this STAT 1. Monthly Coordinated
2. Management Level Approach to Enforcement Days with NOPD
Issues 2. Council District Priorities
3. 311 Update
Part 2: Issue Updates
1. Street Lights
2. Potholes
3. Abandoned Vehicles/Parking
4. Tree Issues
5. Bandit Signs
6. Tire Dumping
7. Illegal Dumping
8. Alcoholic Beverage Outlets
QualityofLifeSTAT January 26, 2012 1

3. QualityofLifeSTAT
Purpose: To utilize data to address issues that most affect citizens’ quality of
life.
Definition: QualityofLifeSTAT is a working meeting where key City staff review
data to assess how the City is meeting its goals and to analyze what’s working,
what’s not, and what the City needs to do to improve.
• QualityofLifeSTAT focuses on topics that are:
• Citywide,
• Lead to a perception of neglect, and
• Reported frequently to multiple sources (e.g. Council, Community Meetings, NOPD,
Dept. Heads, 311, etc.)
• QualityofLifeSTAT is not a meeting that duplicates issues covered in other STAT
programs or initiatives, nor does it discuss complaints about specific locations in
depth.
Expectations: The public is invited to observe Senior City Leadership’s
monthly working meeting with key department heads/program managers and
to contribute their remarks and suggestions.
How to Report Issues: Index cards are available to the public at the sign-in table, which can be
used to submit general remarks/suggestions or to report specific issues. Throughout the meeting,
completed cards will be reviewed. General comments may be discussed by the group and specific
issues will be assigned to departments.
QualityofLifeSTAT January 26, 2012 2

4. 311 Project Goes Live on
March 26, 2012
Issue
Frequently citizens
calling the city
December 1st -31st , 2011
with a problem
needing to be
22% of All Calls Were Related to Code Enforcement
fixed have a hard
time getting to the
NOPD (Records, Background
correct Code Enforcement (High Checks, etc)
department, and Grass) 8%
then also 6% Miscellaneous Info
encounter 10%
difficulty following
up on the problem
Public Works (Violations; Red
Status Light Cameras, Parking
Implementation Tickets)
Safety and Permits 8%
in Q1 2012, DPW, 11%
EOC, Code
Sanitation Department
Enforcement &
(Garbage Cans, Recycling,
Sanitation in Illegal Dumping etc.)
Public Works (street lights,
Phase I.
abandoned cars, pot holes, Rodent, Mosquito, Termite 5%
etc) Control
Critical Parties 18% 4%
ITI, All Depts
Bureau of Treasury
Follow-Up Code Enforcement (Building) (Sanitation Charges, etc.)
22% 6%
Report on
progress building Bureau of Treasury (Sanitation
knowledge base Charges, etc.)
2%
Source: 311 Call Report December - Public QualityofLifeSTAT January 26, 2012 3

5. Part 2: Issues & Data
1. Street Lights
2. Potholes
3. Abandoned Vehicles/Parking
4. Tree Issues
5. Bandit Signs
6. Tire Dumping
7. Illegal Dumping
8. Alcoholic Beverage Outlets
QualityofLifeSTAT January 26, 2012 4

6. Street Light repairs were on hold from October-
December due to Federal Environmental Review;
Issue Repairs are Up and Running as of January 3, 2012
Street light outages
contribute to 47% of Major Repairs Completed
perception of lack of Quarter 1, and April through December
safety/
opportunity for crime, Major Repairs Complete Routine Maintenance Complete
as well as unsafe 3,000
driving conditions for
pedestrians and 34
drivers 2,500
Status
2,000
Up and Running as of
January 3, 2012
319
1,500 624
Critical Parties Monthly Goal:
2,678 96
Department of Public 86 1,333
Works - Royal 1,000
69 Yearly Total Completed:
Engineers and All Star 24 11,001
Electric 1,432
1,215 1,117 1,153 106
500
Follow-Up 697 752
523
Streetlight repair work 0 0
- 0
-
resumed on 1/3/2012.
Additionally, reporting
is being requested of
Royal to show call
initiation date and Quarter 1 data was collected in
closed date so that Aggregate.
timeframes can be
Note: Routine Maintenance repairs are those of recurring nature such as bulb replacement.
communicated and
Major repairs are those repairs that include wiring, circuits, poles, and trenching work.
improved upon.
Contact Info: DPW 658-8080
Source: Royal Engineering November 2011 Monthly Report QualityofLifeSTAT January 26, 2012 5

7. 1,583 Major Repairs Identified in Quarter 4, 2011 are
Prioritized by Department of Public Works
Issue
Street light outages 53% (1,583) of Major Repairs Identified in Q4, 2011 are First
contribute to
perception of lack of Priority
safety/
opportunity for crime, Major Repairs Cumulative Identified Major Repairs Cumulative Complete
as well as unsafe 3,500
driving conditions for
pedestrians and
drivers 3,000
2,941 2,941 2,941
Status 2,806
2,500
Up and Running as of 2,588
January 3, 2012
2,000 2,283
Critical Parties
1,500 1,830
Department of Public
Works - Royal 1,536 1,358 1,358
Engineers and All Star 1,358
1,000 1,223 1,252
Electric
Follow-Up 933
500
Streetlight repair work 309
resumed on 1/3/2012. - 127 223
Additionally, reporting 58
is being requested of
Royal to show call
initiation date and
Quarter 1 data was collected in
closed date so that
aggregate and averaged over the
timeframes can be
First 3 months for this presentation
communicated and
improved upon.
Contact Info for reporting and to check status: 658-8080
Source: Royal Engineering November 2011 Monthly Report QualityofLifeSTAT January 26, 2012 6

8. Cumulative Potholes Filled Exceed Annual Target
Cumulative Potholes Filled Exceeds Yearly Goal by 24,637
Issue
60,000 54,637
Potholes signal neglect 49,785
50,000 43,437
in neighborhoods, 52,533
cause damage to cars, 40,000 34,358 46,562
and increase the risk 40,402
of vehicular accidents 30,000 30,000
22,695
20,000 28,921 Cumulative
8,225 Potholes Filled
Status 14,396
10,000
This will be part of the
0 0 1,219 Cumulative
Phase 1 of 311, thus
Monthly Goal
reporting on
timeliness is expected
in March.
Critical Parties 21% Fewer Filled in December than September
Public Works, ITI
200
Follow-Up
150
• 2012 Goal has been
set at 50,000. Avergage
100 Potholes per
• Continue to
152 174 157
capture data from
50
139 136 Day
Pothole Killer until
311
implementation 0 *Aug., Sept., Oct., Nov. &
status of pothole Dec. Data only includes
August September October November December
reporting is Number of Working Days Pothole Killer Log
available. 20 18 20.5 19.7 15.5
Contact Info: DPW 658-8150
Source: Department of Public Works, Pothole Killer Log, December 2011
QualityofLifeSTAT January 26, 2012 7

9. 95% Abandoned Vehicle Calls Closed;
Issue
(67% Closed in May 2011)
Abandoned vehicles
take up parking Abandoned Vehicle Call Disposition by Month of Call
spaces needed for
traffic circulation, Count of Active Calls 39 Count of Closed Calls 927 Avg. Days to Close (Month of Close)
contribute to a sense
160 33 35.00
of neglect in
neighborhoods, and
can become junked 140 30.00
harborages for rats
and mosquitos 26 25
120 24
25.00
Status
100 19 20
This data tracks only
20.00
complaints called into
658-8290. 80
149
131 15.00
Critical Parties 60 11
38
112
Public Works 91 9 10.00
88 82
40
Follow-Up 73 6
5
62
4
Parking RFP should 20 43 1 40 5.00
36
help provide better 1
20
data, and has been 0 0.00
released. Interim
strategy for tracking
all abandoned
vehicles may assist in
NOTE: A lag occurs in call closure because work
operational
orders are given to towing on a rolling basis, but towing
improvements. returns closed work orders with dispositions monthly. Contact Info:
The actual number of closed calls is likely higher than Abandoned Cars 658-8290
shown here, but is reflected on a one month lag. General Parking Complaints 658-8100
Source: Department of Public Works Abandoned Call Log 12/30/11 QualityofLifeSTAT January 26, 2012 8

10. Average time to closed Abandoned Vehicle Calls
Down from 20 Days in October to 15 Days
Issue
Abandoned Vehicle Call Dispositions
by Council District as of December 30, 2011
Abandoned vehicles
take up parking Active 39 Closed 927
spaces needed for 350
11
traffic circulation, 300
contribute to a sense 12
of neglect in 250
neighborhoods, and
200
can become junked
322 7
harborages for rats 150
and mosquitos 7 258
100
150 2
Status 50 128
69
This data tracks only
0
complaints called into
A B C D E
658-8290. 135 333 270 157 71
65% of Reported Abandoned Vehicles are Gone on Arrival
Critical Parties
as of December 31, 2011
Public Works
Impounded
Follow-Up 115, 8%
Parking RFP should Not in Violation
help provide better 15, 4%
data, and has been
released. Interim Gone on Arrival No Such Address
strategy for tracking 708 4, 1%
all abandoned 65% NOPD Action
vehicles may assist in 3, 0%
operational
improvements. On Private Property Contact Info:
Pending 12, 1% Abandoned Cars 658-8290
Stickered, 24 General Parking Complaints 658-8100
6, 8%
13%
Source: Department of Public Works Abandoned Call Log 12/30/11 QualityofLifeSTAT January 26, 2012 9

11. Parking: Enforcement of Illegal Parking
Increases in 2011
2010 Cumulative
Confirmed Boots 17% Higher in 2011 than 2010 2011 Cumulative
6,000 4,399
Issue 3,762 4,076
3,024 3,402
4,000 2,368 2,676
Parking violations 1,495 1,969
prevent proper 2,000 631 986 3,374 3,632
265 2,830 3,120
parking circulation 2,263 2,575
1,731 1,995
and can block 0 886 1,364
205 547
sidewalks,
driveways, and
intersections
Confirmed Tows 32% Higher in 2011 than 2010 2010 Cumulative
2011 Cumulative
15,000 12,499
Status 11,696
10,714
9,746
8,145 8,774
Ongoing monitoring 10,000 7,183
6,126
4,821
5,000 3,490 7,678 8,454
Critical Parties 2,095 6,445 6,837 7,194
823 5,125 5,963
3,456 4,296
Department of 0 2,502
1,598
Public Works, NOPD 610
Follow-Up 2010 Cumulative
Parking Citation 2010 to 2011 Gap Closed and Exceed by 1% 2011 Cumulative
• Operational 400,000
improvements 280,582 302,460
300,000 236,036 259,723
in the parking 197,600 216,267
division are 200,000 149,631 173,053 273,163
302,653
120,847 242,460
under way. 90,291
100,000
63,925 191,104 214,823
23,179 150,367 168,877
79,494 105,574 129,083
0
20,351 43,551
Contact Info: Abandoned Cars 658-8290;
General Parking Complaints 658-8100
Source: Department of Public Works Monthly Parking Report 1/20/2012 QualityofLifeSTAT January 26, 2012 10

12. Parking: Operational Tracking Yielding
Improvements
Issue
Parking violations
prevent proper
• Began tracking daily productivity and meeting regularly
parking circulation
and can block
to review individual performance
sidewalks, • Reassigned targeted personnel
driveways, and
intersections • Hired 7 new PCO’s (on the street as of 17-Oct-11 and
which are exceeding expectations)
Status
• Revamped new hire training program
Ongoing monitoring
• Conducted in-service customer service seminars
Critical Parties • Provided daily feedback on activity from top down
Department of (Section Manager>Supervisors>PCO)
Public Works, NOPD
• Implemented new enforcement model – PCO’s cross-
Follow-Up
trained on Residential Parking Permit, Pay-By Phone,
• Operational
Abandoned, Booting, and Ticket Writing procedures
improvements
in the parking
division are
under way.
Contact Info: Abandoned Cars 658-8290;
General Parking Complaints 658-8100
Source: Department of Public Works BT Report 10/11/2011 QualityofLifeSTAT January 26, 2012 11

13. 55 % of Year to Date Tree Work Orders
Were for Emergencies
Issue
Tropical Storm Lee Created a Backlog in Non-Emergency
Tree trimming and
removal prevents Work Order Response Time
damage to public and
Non-Emergency Workorders Emergency Workorders Weeks to Close Non-Emergency Workorders
private buildings
200 50
188
Number of Weeks to Close Non-Emergency Work Orders
Status 180
Ongoing monitoring 157
160 40
142 143 140 143 143
Critical Parties 140 92
Count of Workorders
Parks and Parkways 61 120
120 109 30
56
101
Follow-Up 100 90 85
98 103 99
Track the number of 76 35
80 87 20
complaints cleared 66
44 17.7
and time to close. ITI 16.6
60 14.5
will work with 33
96 96 12.9
Parkways to make 11.5 11.3 87
sure 311 protocol 40 9.3 10
8.5 8.2 66
minimizes the 6.8 55
20 46 5.7
43 44 40 44 43
number of “no work 33
3.5
needed” work
orders. 0 0
*Tropical Storm Lee occurred September 2011
Contact Info: Non-Emergency 658-3200;
Emergency 911
Source: Department of Parks and Parkways Database Export as of 12/30/2011 QualityofLifeSTAT January 26, 2012 12

14. Forestry Activity: 3,706 Tree-Related Work
Orders Closed YTD
Issue as of December 31, 2011
Tree trimming and
removal prevents
damage to public Trimming Accounts for 57% of Work Orders
and private
buildings
800
753
Status 41
700
Ongoing
Critical Parties 600
Removals
Parks and Parkways
500
Trims
Follow-Up 407
400 Emergencies
Track the number
644 353 77 334
of complaints 52 306 270
cleared and time to 300 260 64 No Work Needed/
close. ITI will work 247 231 Private Trees
212 99 143
with Parkways to 57 90 187
200 63 56
make sure 311 54 146
250 33
protocol minimizes 126 224
120 107 84 28
the number of “no 92 108
100 173
work needed” work 139
59 44 101
orders. 38 10 33 67 58 93
41 26
- 30 33 24 33 14 20 11
4 17
14 9 -
Contact Info: Non-Emergency 658-3200; Emergency 911
Source: Department of Parks and Parkways Database Export through 12/30/2011 QualityofLifeSTAT January 26, 2012 13

15. Bandit Sign Removal Declines to Levels
Issue
Prior to October 2011 Elections
Bandit Signs signal
neglect in
neighborhoods,
21,945 Bandit Signs Removed
create visual clutter, as of December 31, 2011
and are private use 6,000
of public space for
5,147
advertising
5,000
Status
Ongoing Monitoring 3,881
4,000
Critical Parties
Sanitation, Parks 3,000
and Parkways 2,310
1,880
2,000 1,628
Follow-Up 1,914
828 1,633
ITI to confirm how 1,361
1,000 368
Bandit Sign
662
workorders will be
333
routed. Sanitation, -
Intergov., and
Parkways to
coordinate on
publicizing
successful
prosecutions to
sustain program Approximately 4,300 of the signs removed in October were
momentum
related to the October 22nd election.
Contact Info
Phone: 658-3800
Source: Department of Parks and Parkways and Department of Sanitation Monthly Illegal Sign E-mail: sanitation@nola.gov
Spreadsheet, Parkways Working Sign List, Department of Sanitation Monthly Reports 1/13/12 QualityofLifeSTAT January 26, 2012 14

16. Number of Days to Close Sanitation Calls
Improves in December
Issue
Illegal Dumping Sanitation Request for Service Calls by Month of Call
Bandit Signs,
Recycling Carts, Closed Calls 1,582 Open Calls 114 Avg. Days to Close Workorder (Month Closed)
Missed pick ups,
Maintenance of
Public Litter Cans, 300 35.00
Litter, and Tire 31.64
Dumping can 15
create a risks to 28 30.00
250
public health and
contribute to a 25.00
sense of 10
200 20.53
neighborhood
neglect 15 20.00
150 15.82 20
Status 5
256 13.17 15.00
239 10.83
Sanitation is 9.74
8
100 7 198
working on call 3 10.00
163
classification so 5.52 139 138
that variations 3 5.00
50 89 94 5.00
based on types of 79 1.81
69 67 2.25 1.76
calls can be 0.94 51
detected. 0 0.00
Critical Parties
Sanitation, NOPD
Follow-Up
• Should a target Contact Info
be set? Phone: 658-3800
E-mail: sanitation@nola.gov
Source: Department of Sanitation Daily Complaint Form 2011 as of 1/20/12 QualityofLifeSTAT January 26, 2012 15

17. Sanitation Ranger and Quality of Life Officer
Ramps Up Enforcement for ABOs, Litter, Tires
Issue Dumping
Illegal dumping
sites are a risk to 876 Inspections Completed April-December 2011
public health
and contribute
to a sense of
neighborhood
neglect Inspections
200 186 YTD: 876
Status
180
Sanitation is 160 153
working on call
classification so 140 124
that variations 120 NOPD Summons
YTD: 51
based on types of 98 95
100 89
calls can be
detected. 80 64
60 53
Critical Parties
40 Arrests 2
Sanitation, NOPD 14 YTD:
20 10 8 12 10
2 1 4 6
Follow-Up 0
April May June July August September October November December
• Should a target
be set?
Source: Department of Sanitation Monthly Reports 1/10/12
QualityofLifeSTAT January 26, 2012 16

18. Sanitation Departments Shift Priorities to Focus on
Lower 9th Ward Abatement Program
Issue 14,697 Tires Removed
Dumping sites are a
2,500
as of December 31, 2011
risk to public health
and contribute to a 2,000
sense of
neighborhood 1,500
neglect 1,000 2,114
1,559 1,787 1,580
1,489 1,509
500 930 1,038 1,034
Status 722 626
309
0
Work Order in-take
system with
mapping needed
Critical Parties
1,040 Illegal Dumping Sites Cleared
Sanitation
160
as of December 31, 2011
Follow-Up 140
120
• Pursue the 100
clearing of illegal 80 147
dumping sites 60 119 133
102 89 92 89
reported and 40 65 72
work toward a 20 46 46 40
work order 0
system for
tracking time to
close and
mapping.
Contact Info
Phone: 658-3800
E-mail: sanitation@nola.gov
Source: Department of Sanitation Monthly Reports 12/5/11 QualityofLifeSTAT January 26, 2012 17

19. 628% more Alcohol Beverage Outlet Cases
Prosecuted in 2011 than in 2009
Issue
Alcoholic Beverage
Outlets operating in 233 ABO Tax & Nuisance Cases Prosecuted
violation of their
regulations can as of December 31, 2011
become sites of
violent incidents and 250 233
create noise, litter,
and parking violations
that interfere with
neighbors' quality of
200 Q4 - 67
life
Status
150
Q3 - 63
Ongoing
100
Critical Parties Q2 - 57
Law, NOPD, Safety and 50 32
Permits
Q1 - 46
Follow-Up 0
• Will 311 be able to
route/track 2009 2011
nuisance
complaints?
• Explore strategies
for ABCB to hear • In 2011, Law received additional funding that allowed
more nuisance them to hire an additional attorney to try these cases.
cases each month
Source: Law Department, Dan Macnamara, Deputy City Attorney 1/23/12 QualityofLifeSTAT January 26, 2012 18

20. Part 3: Proposed Initiatives
1. Monthly Coordinated
Enforcement Days with
NOPD
QualityofLifeSTAT January 26, 2012 19

21. Monthly Coordinated Enforcement Days
Issue
Quality of Life
with NOPD QoL Officers
Officers are familiar
with the specific
locations and issues
that are high
priorities within their
districts. By
Challenge:
improving • NOPD has observed several locations with offenses falling
coordination via
dedicated under the jurisdiction of multiple departments (i.e. Code
enforcement Enforcement, Safety and Permits, State Health, Fire
coordination days,
they will help the city Prevention, Parking, Homeless Services, etc.) that have
demonstrate results
that are high-value to become sites of criminal activity.
the community. Solution:
Status • District QoL Officers coordinate with the Administration on four
Action required areas
Critical Parties • Trash- Sanitation Department
NOPD, Safety and • Parking- DPW Parking & Administration
Permits, Sanitation,
Revenue, Fire • Business- Safety & Permits, Fire Prevention, Revenue,
Prevention, State ATC, State Health
Homelessness,
Parking • Blight/Homelessness- Code Enforcement, Homelessness
Follow-Up Services
Green light initiative Next Steps:
and coordinate
meeting with
• Deputy Superintendent Darryl Albert will coordinate with Co-Co
Community Sergeants to develop an implementation plan.
Coordinating
Sergeants to review
and finalize plan.
Source: Officer Matthew Alsina, NOPD 5th District QualityofLifeSTAT January 26, 2012 20

22. Evaluation Form
● Are you a city employee or a member of the public?
● On a scale 1-5, how useful was this meeting to you (1= least
useful and 5= most useful)?
● What’s working?
● What’s not working?
QualityofLifeSTAT January 26, 2012