“ If you want sustained growth & profit you must know how to create alignment between people, customers, strategy and process.” Dr. George Labovitz, Power of Alignment The Value of Engagement and Power of Alignment
Employee engagement a pre-requisite to correct alignment
The EPS growth rate of organizations with engagement scores in the top quartile was 2.6 times greater than organizations with below average scores .
Gallup (survey of 89 organizations)
Engagement and the Bottom line
Productivity Engaged Peoples are consistently more productive, profitable, safer, healthier, and 87% less likely to leave their employer. Corporate Leadership Council & Fleming & Apslund Engagement and the Bottom line
Safety Those with engagement scores in the bottom quartile averaged 62% more accidents. Gallup Engagement and the Bottom line
They need to be set within the context of the local or departmental culture
Engagement Drivers are the Same as Business Drivers
They are very different from Business Drivers and need be integrated
People Engagement should be ‘Maximized’
Engagement bears costs and needs to be targeted & optimized to your needs
McBassi & Co
Canadian Conference Board Research Line of Sight Inspiring Vision Goal Clarity Task Relevance Access to Information Performance Indicators Nature of Work Understanding of passions Sense of Autonomy Decision Making Authority Sense of Security Challenging Work Development Specific Job Knowledge Ongoing Performance Feedback Recognition of Capability Input into Individual Plan Defined Career Path Career Opportunities Opportunity for Promotion Performance/Compensation Alignment Tools and Resources Effective On-Boarding Trust & Integrity Values/Behavior Alignment Consistent Communication Sense of Empathy Openness to Feedback Strong Follow-Through Co Workers Mutual Trust Open, Candid Communication Support & Encouragement Energetic Positive Environment Teamwork & Collaboration Organizational pride Organizational Success Effective Leadership Efficient Management Community Involvement Leadership Inspiration Clear Communication Commitment to Diversity Adaptable to Change Resourceful Predominant Engagement Drivers Emotional Rational
Engagement So How do we Achieve it and how do we Measure it? Sustained Growth & Profit are achieved by creating consistent alignment between “engaged” people, and the “the business drivers” of customers, strategy and process. Sustained Excellence emerges when all the key elements of a business are connected to one other and to the Customer. George Labovitz ~ The Power of Alignment But how to align the execution of an entire organization with the coherence of a laser beam?
Is the Strategy clear, well communicated & priorities understood?
Are leaders, managers and workers aligned to deliver ‘Exceptional’ Experiences?
Are customers being delighted?
Do the processes work efficiently enough to be cost effective?
Do the people have training needs – individually or in aggregate?
Does engagement exist at every level, with “ commitment , pride, loyalty , a sense of individual purpose and willingness to be an advocate for the organization — to go beyond normal expectations , displaying personal initiative , effort and persistence, that is directed toward organizational goals .”
Do you have a CAT scan diagnostic tool to keep you informed?
Do I have a clear understanding of “engagement” and “business drivers” by each demographic?